Outage: “My edpnet” is unavailable – Solved

Dear customers,

We are currently experiencing an outage with our My edpnet service. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.

Update 26/03/2024 at 10:00:

Great news: my edpnet is back up and running! Ready to check your usage, place orders, create support tickets, view invoices, and manage payments? Everything is back online, quick and easy.

Thank you for your patience and welcome back!

Update 12/03/2024 at 9:50:

Dear Customers,

We have found that unauthorised persons have accessed the administrative systems at edpnet due to a cyber attack.

By responding quickly and appropriately, the incident was limited to a few administrative systems and there was no impact on customers’ connectivity services.

Technical issues

We are currently experiencing technical difficulties as a result of this breach, which means that you are currently unable to log into my edpnet. We are working on a solution with the highest priority to restore access and further strengthen security.

What have we done so far?

We immediately took the necessary steps to additionally secure the systems against further exposure, and launched an investigation in collaboration with cyber security experts to help us address the incident.

The operation of services to customers has been safeguarded, so you will not experience any impact in your connectivity.

The incident is currently under control and all affected parties have been informed.

With this, we hope to have informed you sufficiently. As soon as we have more information, we will provide further communication.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site