Outage: Connectivity issues in Walloon Brabant and Hainaut – Solved

Dear customers,

We are currently experiencing an outage with internet and fixed voice services in the area of Walloon Brabant and Hainaut. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.

Please find all details below:

Start*: 30-11-2023 04:44 (full impact since around 07:00)
End*: 30-11-2023 14:40
Duration: 9 hours and 56 minutes
Impacted services: All internet services
Affected Areas**: A71: Walloon Brabant, Hainaut

Update 10:13*
: Our network engineers are working to isolate the fault. We suspect a software fault, the investigation is currently in progress.

Update 10:47*: The investigation is still ongoing to identify the root cause. Further updates will be shared as soon as possible.

Update 12:09*: Our engineer is currently on site, working to isolate and replace the faulty equipment. We are doing our best to restore the service, however we cannot confirm the exact ETR at this moment.

Update 14:47*: We were able to stabilize the situation by around 12:30 and proceeded with preparations for replacing the faulty equipment. At 14:15, the switch to the new hardware has been successfully completed. All sessions have been restored by approximately 14:40. We will continue to closely monitor the situation to ensure that there are no further impacts.

Update 15:55*: All sessions affected by the incident have been up and running since the last update. We have put extra measures in place to ensure that the situation remains stable.

We acknowledge that this is the third incident in the area of Walloon Brabant and Hainaut in the past three months. Currently, there is no indication that the ongoing outage is related to the incidents occurred earlier in September and October, which were caused by a fiber cut and hardware failure of the optical card, respectively. We understand the frustration that this situation may cause and sincerely apologize for any inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site