Phishing : Fake notice of deactivation of your edpnet account

Dear customers,

We would like to inform you about a new phishing wave that is aimed at both customers and non-customers.

The email with the subject “Kennisgeving van deactivering van Edpnet-account” pretends to come from edpnet service desk and contains a phishing link.

Please do not reply to those emails and do not click on the link. For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Maintenance planned on 09/09/2021 – impacted services: All internet services – region: Roeselare, Ronse

Dear customers,

Proximus has planned a maintenance in order to move some underground cables before the road works.

This maintenance may affect your services.

Please find all details below:

Start*: 09-09-2021 00:15
End*: 09-09-2021 06:00
Duration: 5 hours 45 minutes
Impacted services: all internet services
Affected Areas**: Roeselare,
Ronse

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 27/08/2021 – impacted services: All internet services – region: Herstal, Oupeye, Habay

Dear customers,

Proximus has planned a maintenance which may affect your services.

Please find all details below:

Start*: 27-08-2021 00:00
End*: 27-08-2021 06:00
Duration: 6 hours
Impacted services: all internet services
Affected Areas**: Herstal,
Oupeye,
Habay

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 25/08/2021 & 26/08/2021 – impacted services: All internet services – region: Forest, Saint-Gilles

Dear customers,

Proximus has planned a maintenance in order to move some underground cables before the road works in the regions Forest and Saint-Gilles.

This maintenance may affect your services.

Please find all details below:

Start*: 25-08-2021 00:00 / 26-08-2021 00:00
End*: 25-08-2021 06:00 / 26-08-2021 06:00
Duration: 25-08-2021: 6 hours at night

26-08-2021: 6 hours at night

Impacted services: all internet services
Affected Areas**: Forest, Saint-Gilles

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 24/08/2021 – impacted services: All internet services – region: Brussels

Dear customers,

Edpnet has planned a maintenance on one of our core routers in order to improve the performance and the quality of our services.  These works may cause a short interruption of your connection during scheduled maintenance window.

Please find all details below:

Start*: 24-08-2021 02:00
End*: 24-08-2021 05:00
Duration: potential impact: a short interruption of internet connection during maintenance window
Impacted services: all internet services
Affected Areas**: 02STR: Brussels region

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: Datacenter Sint-Niklaas. SOLVED

Dear customers,

We are currently experiencing an outage with our datacenter in Sint-Niklaas, one of our core routers there has crashed.  Our Network Operations team is investigating this outage.  Further updates will be released as soon as possible.

EDIT 10:19*: The issues were resolved at 9h30. We are investigating further.

Please find all details below:

Start*: 13-08-2021 8:15*
End*: 13-08-2021 9:30*
Duration: Approx. 75 minutes
Impacted services: Mail/webmail services, my edpnet, etc.
Affected Areas**: ALL

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: Extreme weather conditions in Liège, Verviers, Eupen & Rochefort

Dear customers,

Heavy rainfalls and floods in the eastern Belgium caused unprecedented destructions, including major damages to Proximus infrastructure.

Several of local exchanges in the region of Liège, Verviers, Eupen & Rochefort are flooded or lost electrical power. More than 150 remote optical platforms and street cabinet are currently out of service.

Proximus has an action plan ready to have their network up & running when the situation starts to improve. Repair services are already working on many locations, yet for most of them it may take up to several days to restore the services.

We’ll be updating the post as new information becomes available.

Our thoughts are with all those affected.

Please find all details below:

Start*: 14-07-2021
End*: TBC
Duration: TBC
Impacted services: All internet services
Affected Areas**: Liège, Verviers, Eupen & Rochefort

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Info: accidental name server change for .be domains 15/07/2021

Dear customers,

We would like to inform you about an issue we had on our dnsbelgium.be platform. Due to human error, a pre-set group of name servers (ns1 & ns2.edpnet.be) were changed as a whole rather than for a single domain, causing a temporary outage for domains managed under this group. Some of our .be-domains were affected this way.

The error was made at approx 11h50* and corrected at 13h30*.

We apologize for the inconvenience. If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team

*local time


Maintenance planned on 08/07/2021 – impacted services: All internet services – regions: Diest, Eeklo

Dear customers,

Proximus has planned a maintenance which may affect your services.

Please find all details below:

Start*: 08-07-2021 00:00
End*: 08-07-2021 06:00
Duration: potential impact: up to 6 hours
Impacted services: all internet services
Affected Areas**: Diest;
Eeklo

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 02/07/2021 – impacted services: All internet services – region: Eeklo, Assesse

Dear customers,

Proximus has planned a maintenance which may affect your services.

Please find all details below:

Start*: 02-07-2021 00:00
End*: 02-07-2021 06:00
Duration: up to 6 hours
Impacted services: all internet services
Affected Areas**: Eeklo, Assesse

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site