- Belgium / outage / Solved
Dear customers,
We have experienced a brief outage on our uplink for the Brussels region, affecting internet and fixed voice services in this area.
All affected customer connections have recovered and are fully operational again as of 09:24.
Our network engineers are currently investigating to identify the root cause.
Please find all details below:
| Start and end time*: | 19-11-2025 09:05 – 09:11 19-11-2025 11:38 – 11:44 |
|---|---|
| Duration: | 12 minutes in total |
| Impacted services: | All internet services |
| Affected Areas**: | 02STR: Brussels |
Update 19-11-2025 10:00: The fault was caused by power issues at our supplier. No further impact on customer connections is expected.
Update 19-11-2025 11:47: We just experienced another flap on the uplink for the Brussels region. The customer sessions have been recovering since 11:44.
Update 19-11-2025 15:26: The investigation is still underway. We’re working closely with our supplier to pinpoint the exact root cause. All services are stable at present, and we will provide updates as soon as we learn more.
Update 19-11-2025 09:16: Our network engineer was dispatched to the location yesterday afternoon and found out that the UPS was malfunctioning. The problem has been resolved, and we do not expect any further issues.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
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