outage / Solved / Telephony /
Dear customers,
We are currently experiencing an outage with outbound calls to mobile & international numbers. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-06-30 10:45* |
| End: |
2016-06-30 12:15* |
| Duration: |
Approx. 90 minutes |
| Impacted services: |
Telephony, outbound |
| Affected Areas: |
All |
Update 11:05: We have found the issue and are currently progressing to solve it.
Update 11:35: We are currently performing an update on our routing which, in a few minutes, should solve the issue.
Update 12:15: All routings have been adjusted and no more problems should occur
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Maintenance / Scheduled / Telephony /
Dear customers,
Edpnet has planned a maintenance in order to improve our telephony service.
No impact is expected on your services.
Please find all details below:
| Start: |
2016-06-18 12:00 AM* |
| End: |
2016-06-18 04:00 AM* |
| Duration: |
Up to 4 hours |
| Impacted services: |
Telephony |
| Affected Areas: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Closed / Internet / Issue / outage / Telephony /
Dear customers,
We have experienced an outage with DSL services impacted by the maintenance of last night. For most customers, the problem was solved when they restarted their modems. The outage has been fixed by our NOC team.
Please find all details below:
| Start: |
2016-06-07 2:09 AM* |
| End: |
2016-06-07 9:47 AM* |
| Duration: |
7,5 hours |
| Impacted services: |
All data services |
| Affected Areas: |
All DSL customers in Belgium |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Maintenance / Scheduled / Telephony /
Dear customers,
Edpnet has planned a maintenance in order to improve our telephony service.
This maintenance may affect your services for a few hours.
Please find all details below:
| Start: |
2016-06-04 02:00 AM* |
| End: |
2016-06-04 06:00 AM* |
| Duration: |
4 hours |
| Impacted services: |
Telephony |
| Affected Areas: |
all |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Issue / Solved / Telephony /
Dear customers,
We are currently experiencing a partial outage with telephony. The outage was investigated by our NOC team, who found that one of the servers responsible for telephony crashed. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-04-19 10:00 AM* |
| End: |
2016-04-19 10:20 AM* |
| Duration: |
20 minutes |
| Impacted services: |
Partial: Telephony |
| Affected Areas: |
All areas |
Edit 1: The cause was found to be one of the telephony servers that went down. It was rebooted and shortly came up again. A few calls still fail.
Edit 2 10:45AM*: The server was taken down again for maintenance due to lingering issues. We are bringing it back online as soon as the maintenance ends.
Edit 3 11:00AM*: The server is back online. We are monitoring it for faults.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time