My edpnet

Tag: outage

Partial outage: brief service interruption in the Brussels-Capital Region – xDSL and fiber optic impacted – Resolved

Dear customers, This morning, some customers in the Brussels-Capital Region experienced a brief service interruption on their xDSL/GPON connections. This was caused by an internal infrastructure change that was expected to have no customer impact. The service was restored at 7:34, and all affected customer connections recovered by 7:50. We’re reviewing why this change behaved […]

Outage: Connectivity issues affecting dynamic IP addresses – Resolved

Dear customers, We are currently experiencing an outage impacting internet connections (xDSL and fiber optic) with dynamic IP addresses across Belgium. Our Network Operations team is investigating the issue. We will provide updates as soon as they become available. Please find all details below: Start*: 05-06-2026 01:25 End*: 05-06-2026 07:32 Duration: 5 hours 53 minutes […]

Mobile outage: calls & data affected

Dear customers, We are currently experiencing a session setup issue that may be affecting calls and mobile data. Our voice engineers are investigating to identify and resolve the root cause. We’ll provide updates as they become available. Please find all details below: Incident start and end*: 26-03-2026 07:15 – 13:42 26-03-2026 16:40 – 18:00 Duration: […]

Mobile outage: calls & data affected – Resolved

Dear customers, Proximus is currently experiencing a nationwide outage affecting the mobile network for both calls and data. This incident impacts Citymesh mobile customers, as well as edpnet customers who have already migrated to the new network. We’ll provide further updates as they become available. Please find all details below: Start*: 16-03-2026 13:00 End*: 16-03-2026 […]

Outage: Eurofiber leased lines – Resolved

Dear customers, We are currently experiencing an incident affecting dedicated fiber connections via Eurofiber. Our Network Operations team is investigating this outage. We’ll provide further updates as they become available. Please find all details below: Start*: 21-01-2026 10:08 End*: 21-01-2026 13:33 Duration: 3 hours 25 minutes Impacted services: Eurofiber dedicated fiber Affected Areas**: All areas […]

Outage: Connectivity issues on leased lines in the Netherlands – Resolved

Dear customers, We are currently experiencing an incident affecting some of leased lines in the Netherlands. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 08-12-2025 11:34 End*: 08-12-2025 13:00 Duration: 1 hour 26 minutes Impacted services: Leased lines Affected Areas**: […]

Outage: Connectivity issues in Brussels – Resolved

Dear customers, We have experienced a brief outage on our uplink for the Brussels region, affecting internet and fixed voice services in this area. All affected customer connections have recovered and are fully operational again as of 09:24. Our network engineers are currently investigating to identify the root cause. Please find all details below: Start […]

Outage: Connectivity issues in Liège, Namur, province of Luxembourg – Resolved

Dear customers, We are currently experiencing an outage impacting customers in the provinces of Liège, Namur, and Luxembourg. All affected connections have recovered and are operational again as of 10:10. The incident was caused by power issues at our supplier. We’re working with our supplier to implement a permanent solution and prevent this from happening […]

Roaming issues in Russia

Dear customers, Due to Regulatory requirements starting 6th October 2025, Russian mobile networks apply 24h-service blocking period for mobile data and SMS to all roaming subscribers visiting their networks. The blocking should be automatically applied from the moment of first registration in the network and stay active during 24 hours, then it will be removed. […]