Outage: DNS issue

Dear customers,

We experienced an outage with our Domain Name Servers.  Our Network Operations team investigated and resolved this outage. There should be no further problems.

Please find all details below:

Start*: 30-03-2023 14:30 approx.
End*: 30-03-2023 16:00 approx.
Duration: Up to 1h30
Impacted services: All DNS services (domains hosted via edpnet DNS including our own, customers using our SIP via sip.edpnet.be, etc)
Affected Areas**: All areas


We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site

Info: accidental name server change for .be domains 15/07/2021

Dear customers,

We would like to inform you about an issue we had on our dnsbelgium.be platform. Due to human error, a pre-set group of name servers (ns1 & ns2.edpnet.be) were changed as a whole rather than for a single domain, causing a temporary outage for domains managed under this group. Some of our .be-domains were affected this way.

The error was made at approx 11h50* and corrected at 13h30*.

We apologize for the inconvenience. If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team

*local time