Closed / Update /
Dear customers,
We are currently experiencing an outage with inbound SIP Trunk calls. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
Updates:
16:57 – The issue has been found. Our NOC team is resolving it.
16:59 – ETR is 20 minutes.
17:23 – Most customers are reachable again, the problem should be fully solved at 17:45
| Start: |
2015-09-08 16:37:00* |
| End: |
2015-09-08 17:45:00* |
| Duration: |
1h 8m |
| Impacted services: |
Inbound calls for all SIP Trunk customers |
| Affected Areas: |
N/A |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed /
Dear customers,
Proximus has planned a maintenance in order to perform a software update.
This maintenance may affect your services.
Please find the details below:
| Start: |
2015-09-14 00:00 AM* |
| End: |
2015-09-14 06:00 AM* |
| Duration: |
10 minutes |
| Impacted services: |
All data services (internet, telephony, …) |
| Affected Areas: |
Liège: 019, 041, 061, 063, 080, 081, 082, 083, 084, 085, 086, 087 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Solved /
Dear customers,
We are currently experiencing an outage with DSL interconnect for zone 03. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find the info below.
| Start: |
2015-08-28 03:11* |
| End: |
2015-08-28 04:54* |
| Duration: |
TBC |
| Impacted services: |
DSL node 03 |
| Affected Areas: |
All 03 DSL customers |
Update 4:36: a power outage in Antwerp is causing the issue, problem is being handled by supplier
Update 4:54: the power has been restored, connections should be online, if not try to reboot modem
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed /
Dear customers,
Edpnet has planned a maintenance in order to update a router for the area of Charleroi.
This maintenance may affect your services.
Please find the info below.
| Start: |
2015-09-08 06:00 AM* |
| End: |
2015-09-08 07:00 AM* |
| Duration: |
10 minutes |
| Impacted services: |
All data services (internet, telephony, …) |
| Affected Areas: |
Area code: 010, 060, 064, 065, 067, 068, 069, 071, |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We are currently in the process of migrating linux webserver lweb05 to our new webcluster to provide a better service. This also means that newer PHP versions will become available on request.
Please verify your database settings so they are on ‘localhost’. Connecting to the FTP server is best done by using your domain name.
This migration should be mostly transparent and will be constantly monitored. Please contact our technical helpdesk in case of issues or questions.
…
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Closed /
Dear customers,
We have experienced an outage with our DNS servers. This has been resolved. If you still have issues with reaching certain websites, please reboot your computer and modem.
Please find the info below.
| Start: |
2015-08-05 01:30 AM* |
| End: |
2015-08-05 07:15 AM* |
| Duration: |
5:45 |
| Impacted services: |
DNS servers |
| Affected Areas: |
… |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed /
Dear customers,
We are currently experiencing an outage with a server used for our Cloud PBX servers. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find the info below.
| Start: |
2015-07-29 10:30 AM* |
| End: |
2015-07-29 11:00 AM* |
| Duration: |
30 minutes |
| Impacted services: |
Several Cloud PBX customers |
| Affected Areas: |
… |
Update 11:04 – The issue has been resolved, PBX systems are coming back online. RFO: Misbehaving failover mechanism.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed /
Dear customers,
This morning we had an outage on several of our services which have been resolved.
E-mails had a delay of up to 1 hour. No data was lost.
Please find the info below.
| Start: |
2015-07-23 08:30 AM* |
| End: |
2015-07-23 10:30 AM* |
| Duration: |
2 hours |
| Impacted services: |
– DNS server 212.71.0.33
– The edpnet website
– Mail servers |
| Affected Areas: |
… |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed /
Dear customers,
We are currently experiencing an outage with our webservers. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find the info below.
| Start: |
2015-07-22 12:30 PM* |
| End: |
2015-07-22 12:58 PM* |
| Duration: |
28 minutes |
| Impacted services: |
All shared Linux webservers hosted by edpnet |
| Affected Areas: |
N/A |
Update 12:58: The issues have now been resolved.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Update /
Dear customers,
We would like to inform you about a spamwave that identifies itself as info@edpnet.net aimed at both customers and non-customers. The source seems to be a botnet.
The mail contains the subject “Uw edpnet factuur 2015xxxxxx” and an attachment. We advice our customers to verify any open invoices via my.edpnet.be.
Please do not inform invoices in the .doc format. All of our invoices are sent using .pdf. We advice those that have opened the .doc file to scan their computer for malware.
Update: Our mailservers are running on a delay as the spam is being processed. It can take several hours for the processing time to normalize. No mail will be lost.
Update: Our mailservers have processed the last of the backlog and are returning to normal functionality.
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team