Maintenance planned on 27/03/2018 – Impacted services: All Fiber to the Home and DSL connections: Closed
Dear customers, Edpnet has planned a maintenance in order to prepare for future works and better allocate the available space on our network. This maintenance will cause an interruption of about 15 minutes on your services. Please find all details below: Start: 2018-03-27 03:00* End: 2018-03-27 05:00* Duration: 5 minutes Impacted services: All Fiber to […]
Maintenance planned on 23/03/2018 – impacted services: Internet Connection: Closed
Dear customers, KPN has planned a maintenance in order to replace the wiring of the ETN Node towards the DSLAMs. The interruption is expected to be 30 minutes. This maintenance may affect your services. Please find all details below: Start: 2018-03-23 04:00* End: 2018-03-23 07:00* Duration: 30 minutes Impacted services: internet, telephony Affected Areas: All […]
Issue: Outgoing and incoming telephony: Closed
Dear customers, We are currently experiencing an issue with outgoing telephony. We have started sending outgoing calls via alternative operators in order to minimize the impact. Our Network Operations team is investigating this issue. Further updates will be released as soon as possible. Please find all details below: Start: 2017-11-23 12:03* End: 2017-11-23 14:42* Duration: […]
Issue: Incoming telephony: Solved
Dear customers, We are currently experiencing an issue with incoming telephony. Our Network Operations team is investigating this issue. Further updates will be released as soon as possible. Please find all details below: Start: 2017-11-21 09:36* End: 2017-11-21 14:23* Duration: 5 hours and 47 minutes Impacted services: Incoming telephony Affected Areas: All areas Update 21/11/2017 […]
Issue: Number not showing on outgoing calls: Solved
Dear customers, We are currently experiencing an issue with our telephony number identification service. For some customers, their number is not showing on outgoing calls. Our Network Operations team is investigating this issue. Further updates will be released as soon as possible. Please find all details below: Start: 2017-11-16 06:00* End: 2017-11-23 05:32* Duration: 6 […]
Issue: Google services slow: Solved
Dear customers, We are currently experiencing an issue with reachability towards Google. Our Network Operations team is investigating this issue, a ticket at Google has been created. Further updates will be released as soon as possible. Please find all details below: Start: 2017-11-12 11:00* End: 2017-11-12 23:00* Duration: 12 hours Impacted services: Google reachabilitly Affected […]
Info: Wireless network WPA2 vulnerability
Dear customers, We would like to inform you about the recently noticed WPA2 vulnerability. AVM analyzed the wireless security breach known as “Krack” which allows an attacker to perform a so-called man-in-the-middle-attack on clients who are trying to connect to a wireless LAN network. However, they consider their devices safe and stress out that the possibility of such […]
Info: Spam/Phishing
Dear customers, We would like to inform you about a spam wave that is coming from @edpnet.be domain aimed at both customers and non-customers. The source seems to be a botnet. The email contains the subject “Server Violation”/”Emailed Invoice” and an attachment/spam link. Please do not reply to those emails and do not open any files […]
Maintenance planned on 05/10/2017 – no impact expected: Closed
Dear customers, Edpnet has planned a maintenance on one of our voice switches. This maintenance should not affect any services. Please find all details below: Start: 2017-10-05 23:00* End: 2017-10-06 02:00* Duration: Up to 3 hours Impacted services: No impact expected Affected Areas: All areas Update: 2017-10-06 11:00: Everything went fine, we keep monitoring our […]
Outage: Telephony: Solved
Dear customers, We have experienced an outage with our Telephony services. Our Network Operations team has worked together with our Voice System Supplier to provide a solution. Please find all details below: Start: 2017-10-02 10:10* End: 2017-10-02 12:33* Duration: 2h23 Impacted services: Telephony Affected Areas: All Update: 2017-10-02 11:40: We will be performing a switch […]