Issue: Incoming telephony: Solved
Dear customers, We are currently experiencing an issue with incoming telephony. Our Network Operations team is investigating this issue. Further updates will be released as soon as possible. Please find all details below: Start: 2017-11-21 09:36* End: 2017-11-21 14:23* Duration: 5 hours and 47 minutes Impacted services: Incoming telephony Affected Areas: All areas Update 21/11/2017 […]
Issue: Number not showing on outgoing calls: Solved
Dear customers, We are currently experiencing an issue with our telephony number identification service. For some customers, their number is not showing on outgoing calls. Our Network Operations team is investigating this issue. Further updates will be released as soon as possible. Please find all details below: Start: 2017-11-16 06:00* End: 2017-11-23 05:32* Duration: 6 […]
Issue: Google services slow: Solved
Dear customers, We are currently experiencing an issue with reachability towards Google. Our Network Operations team is investigating this issue, a ticket at Google has been created. Further updates will be released as soon as possible. Please find all details below: Start: 2017-11-12 11:00* End: 2017-11-12 23:00* Duration: 12 hours Impacted services: Google reachabilitly Affected […]
Info: Wireless network WPA2 vulnerability
Dear customers, We would like to inform you about the recently noticed WPA2 vulnerability. AVM analyzed the wireless security breach known as “Krack” which allows an attacker to perform a so-called man-in-the-middle-attack on clients who are trying to connect to a wireless LAN network. However, they consider their devices safe and stress out that the possibility of such […]
Info: Spam/Phishing
Dear customers, We would like to inform you about a spam wave that is coming from @edpnet.be domain aimed at both customers and non-customers. The source seems to be a botnet. The email contains the subject “Server Violation”/”Emailed Invoice” and an attachment/spam link. Please do not reply to those emails and do not open any files […]
Maintenance planned on 05/10/2017 – no impact expected: Closed
Dear customers, Edpnet has planned a maintenance on one of our voice switches. This maintenance should not affect any services. Please find all details below: Start: 2017-10-05 23:00* End: 2017-10-06 02:00* Duration: Up to 3 hours Impacted services: No impact expected Affected Areas: All areas Update: 2017-10-06 11:00: Everything went fine, we keep monitoring our […]
Outage: Telephony: Solved
Dear customers, We have experienced an outage with our Telephony services. Our Network Operations team has worked together with our Voice System Supplier to provide a solution. Please find all details below: Start: 2017-10-02 10:10* End: 2017-10-02 12:33* Duration: 2h23 Impacted services: Telephony Affected Areas: All Update: 2017-10-02 11:40: We will be performing a switch […]
Outage: Telephony: Solved
Update: 2017-29-09 14:10: We confirm that the capacity issues have been solved. Small maintenance works will be conducted during the weekend. Update: 2017-29-09 11:50: We are experiencing issues with the capacity due to yesterday’s outage. Our Network Operations team is working together with Voice System Supplier to resolve the issue. Update: 2017-09-28 16:40 : The outage […]
Outage: Inbound Telephony in The Netherlands: Solved
Dear customers, We have experienced an outage concerning inbound telephony in the Netherlands. Our Network Operations team has provided the solution. Please find all details below: Start: 2017-07-26 10:30* End: 2017-07-28 11:10* Duration: 1:21:40:00 Impacted services: Inbound telephony Affected Areas: all Netherlands voip service We apologize for the inconveniences. Best regards The edpnet team […]
Outage: Outgoing telephony (Solved)
Dear customers, We are currently experiencing an outage with outbound telephony. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start: 2017-06-13 11:55* End: 2017-06-13 14:25* Duration: 2h30m Impacted services: Outgoing telephony Affected Areas: All areas Update 13:30: Our NOC-team has found […]