Outage: Telephony capacity issues: Solved
Dear customers, We have experienced an outage with the capacity of our telephony servers. Our Network Operations team has found the issue, the servers have been rebooted. Please find all details below: Start: 2018-05-18 12:12* End: 2018-05-18 12:31* Duration: 19min Impacted services: Incoming /outgoing calls Affected Areas: all We apologize for the inconveniences. Best […]
Outage: Telephony issue: Solved
Dear customers, We have experienced an outage with our telephony services. Some reachability issues had occurred. Our Network Operations team has provided a solution. Please find all details below: Start: 2018-05-15 09:40* End: 2018-05-15 11:55* Duration: 2h15min Impacted services: Telephony Affected Areas: All We apologize for the inconveniences. Best regards The edpnet team *All […]
Outage: Edpnet office unreachable: Cleared
Dear customers, We had experienced an outage with our office telephony availability. No customers impacted. Our Network Operations team solved the outage. Edpnet office/helpdesk is reachable again. We apologize for the caused inconveniences. Best regards The edpnet team
Outage: Telephony: some Incoming/Outgoing calls fail: Solved
Dear customers, We have experienced an issue with some incoming and outgoing calls. This outage has been solved by our Network Operations Team. Please find all details below: Start: 2018-04-20 10:53* End 2018-04-20 18:14* Duration: 7h21min Impacted services: Incoming/outgoing calls Affected Areas: Fix Telephony We apologize for the inconveniences. Best regards The edpnet team […]
Issue: Outgoing and incoming telephony: Solved
Dear customers, We have experienced a capacity issue with incoming and outgoing telephony. This outage has been solved by our Network Operations Team. The maintenance of the coming night will help us avoid such issues in future. Please find all details below: Start: 2018-04-13 14:30* End: 2018-04-13 17:00* Duration: 2h30min Impacted services: Outgoing and incoming […]
Outage: Internet connectivity IPv6: Solved
Dear customers, We have experienced an outage with our internet service connectivity for IPv6 users. Our Network Operations team has investigated this outage and provided a solution. In order to restore your IPv6 connectivity, please, reboot your CPE. Below the details of the outage: Start: 2018-04-03 15:45* End: 2018-04-04 09:32* Duration: 17h47min Impacted services: IPv6 Connectivity […]
Outage: Internet services: region Liège: Solved
Dear customers, We have experienced an outage with Internet services due to a short power outage in the Liège region. Please find all details below: Start: 2018-03-15 13:35* End: 2018-03-15 14:10* Duration: 35 minutes Impacted services: Internet services Affected Areas: Liège region : 41 We apologize for the inconveniences. Best regards The edpnet team […]
Outage: Internet connection: region Antwerp, Limburg, Flemish Brabant: Solved
Dear customers, We have experienced an outage with Internet services due to a power maintenance at the data center at Brussels. Please find all details below: Start: 2018-02-12 07:08* End: 2018-02-12 07:18* Duration: 10minutes Impacted services: Internet Affected Areas: region Antwerp, Limburg, Flemish Brabant: 03CEN 03, 011, 012, 013, 014, 015, 016, 089 We apologize […]
Outage: VPBX Telephony: Solved
Dear customers, We have experienced an outage with our VPBX due to a power outage in a server rack in the data center at Brussels. Our NOC has relocated affected virtual machines to the alternate data center and servers. Please find all details below: Start: 2018-02-12 16:10* End: 2018-02-12 16:50* Duration: 40minutes Impacted services: VPBX Affected Areas: […]
Info: No Impact : Proximus fiber cut Walloon Brabant, Hainaut: Solved
Dear customers, We noticed an outage on a fiber connecting region Walloon Brabant, Hainaut. There is redundancy for the impacted area so none of our clients should experience any issues on their connection, the traffic is protected. The fiber connection was restored on 20/12 at 16:58. Please find all details below: Start: 2017-12-20 03:20* End: […]