Closed /
Dear customers,
We have experienced a short connectivity drop in the Walloon area due to faulty cabling. This was rectified immediately.
Please find all details below:
| Start: |
2015-11-17 14:30 AM* |
| End: |
2015-11-17 14:32 AM* |
| Duration: |
+/- 1 minute |
| Impacted services: |
All edpnet services (internet, telephony, hosting, mail, …) |
| Affected Areas: |
Internet and Telephony: Walloon area,
Webhosting: general outage |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Solved /
Dear customers,
We are currently experiencing an outage with our voice services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
Updates:
The problem is solved by resetting all incoming voice channels in cooperation with proximus.
| Start: |
2015-11-13 19:40* |
| End: |
2015-11-13 21:24* |
| Duration: |
TBC |
| Impacted services: |
All voice services |
| Affected Areas: |
All Areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Maintenance / Scheduled /
Dear customers,
Edpnet has planned a maintenance in order to perform a software upgrade on the equipment.
This maintenance may affect your services.
Please find all details below:
| Start: |
2015-11-16 00:00 AM* |
| End: |
2015-11-16 06:00 AM* |
| Duration: |
Approx. 10 minutes |
| Impacted services: |
All data services (internet, telephony, …) |
| Affected Areas: |
Charleroi region: 071 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Maintenance / Scheduled /
Update 03/11 – The maintenance has been successfully completed
Dear customers,
To ensure that your data solution continues to function flawlessly, Proximus will shortly be carrying out works on its network. This work may have an impact on your data communications.
This maintenance may affect your services.
Please find all details below:
| Start: |
2015-11-03 05:50 AM* |
| End: |
2015-11-03 06:10 AM* |
| Duration: |
5 minutes |
| Impacted services: |
All data services (internet, telephony, …) |
| Affected Areas: |
West and East Flanders: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Maintenance / Scheduled /
Update 04/11 – The maintenance has been successfully completed
Dear customers,
Edpnet has planned a maintenance in order to perform a software upgrade on the equipment.
This maintenance may affect your services.
Please find all details below:
| Start: |
2015-11-04 05:50 AM* |
| End: |
2015-11-04 06:10 AM* |
| Duration: |
5 minutes |
| Impacted services: |
All data services (internet, telephony, …) |
| Affected Areas: |
West and East Flanders: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Scheduled /
Update 02/11 – The maintenance has been successfully completed. You can find additional information about upcoming maintenance in West and East Flanders in our issue blog.
Dear customers,
Edpnet has planned a maintenance in order to perform a software upgrade on the equipment.
This maintenance may affect your services.
Please find all details below:
| Start: |
2015-11-02 05:30 AM* |
| End: |
2015-11-02 06:30 AM* |
| Duration: |
5 minutes |
| Impacted services: |
All data services (internet, telephony, …) |
| Affected Areas: |
Brussels: 02
Antwerp, Limburg, Flemish Brabant: 03, 011, 012, 013, 014, 015, 016, 089
West and East Flanders: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Maintenance / Scheduled /
Dear Customer,
To ensure that your data solution continues to function flawlessly, Proximus will shortly be carrying out works on its network. This work may have an impact on your data communications.
Please find all details below:
| Start: |
2015-11-16 00:00 AM* |
| End: |
2015-11-16 06:00 AM* |
| Duration: |
10 minutes |
| Impacted services: |
All data services (internet, telephony, …) |
| Affected Areas: |
Gilly (Charleroi) : 071 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Issue / outage / SIP / Solved / VoIP /
Dear customers,
We’ve experienced an outage with VoIP/SIP services due to a fault of one of our telephony switches. For this moment the outage is solved. All services are up and running.
Please find all details below:
| Start: |
2015-10-25 23:45 |
| End: |
2015-10-26 10:30 |
| Duration: |
11 hours |
| Impacted services: |
VoIP telephony / SIP trunking |
| Affected Areas: |
All VoIP/SIP trunking customers in Belgium |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Inbound Telephony / Issue / SIP / Solved / VoIP /
Dear customers,
We’ve experienced an issue with inbound SIP Trunk calls. There was an error in the closing record which has been fixed successfully.
Please find all details below:
| Start: |
2015-10-16 11:50 AM* |
| End: |
2015-10-16 12:40 AM* |
| Duration: |
50 min |
| Impacted services: |
Inbound calls for all SIP Trunk customers |
| Affected Areas: |
All calls to destinations starting with 05012xxxxx up to 099xxxxxxx |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Solved /
Dear customers,
Due to a routing problem with one of our peering partners past night, you could have noticed problems when trying to reach some websites. Traffic has been rerouted this morning and the problem should be solved.
We apologize for the inconveniences.
Best regards
The edpnet team