Maintenance planned on September 8th – impacted services: All data services – Charleroi Area

Dear customers,

Edpnet has planned a maintenance in order to update a router for the area of Charleroi.

This maintenance may affect your services.

Please find the info below.

Start: 2015-09-08 06:00 AM*
End: 2015-09-08 07:00 AM*
Duration: 10 minutes
Impacted services: All data services (internet, telephony, …)
Affected Areas: Area code: 010, 060, 064, 065, 067, 068, 069, 071,

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Info: Migration of webserver lweb05

Dear customers,

We are currently in the process of migrating linux webserver lweb05 to our new webcluster to provide a better service. This also means that newer PHP versions will become available on request.

Please verify your database settings so they are on ‘localhost’.  Connecting to the FTP server is best done by using your domain name.

This migration should be mostly transparent and will be constantly monitored. Please contact our technical helpdesk in case of issues or questions.

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Outage: DNS services

Dear customers,

We have experienced an outage with our DNS servers. This has been resolved. If you still have issues with reaching certain websites, please reboot your computer and modem.

Please find the info below.

Start: 2015-08-05 01:30 AM*
End: 2015-08-05 07:15 AM*
Duration: 5:45
Impacted services: DNS servers
Affected Areas:

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Partial Outage: Cloud PBX

Dear customers,

We are currently experiencing an outage with a server used for our Cloud PBX servers. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find the info below.

Start: 2015-07-29 10:30 AM*
End: 2015-07-29 11:00 AM*
Duration: 30 minutes
Impacted services: Several Cloud PBX customers
Affected Areas:

Update 11:04 – The issue has been resolved, PBX systems are coming back online. RFO: Misbehaving failover mechanism.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Issue: Edpnet Services

Dear customers,

This morning we had an outage on several of our services which have been resolved.
E-mails had a delay of up to 1 hour. No data was lost.

Please find the info below.

Start: 2015-07-23 08:30 AM*
End: 2015-07-23 10:30 AM*
Duration: 2 hours
Impacted services: – DNS server 212.71.0.33
– The edpnet website
– Mail servers
Affected Areas:

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Webservers

Dear customers,

We are currently experiencing an outage with our webservers. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find the info below.

Start: 2015-07-22 12:30 PM*
End: 2015-07-22 12:58 PM*
Duration: 28 minutes
Impacted services: All shared Linux webservers hosted by edpnet
Affected Areas: N/A

Update 12:58: The issues have now been resolved.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Info: Spam from “info@edpnet.net”

Dear customers,

We would like to inform you about a spamwave that identifies itself as info@edpnet.net aimed at both customers and non-customers. The source seems to be a botnet.

The mail contains the subject “Uw edpnet factuur 2015xxxxxx” and an attachment. We advice our customers to verify any open invoices via my.edpnet.be.

Please do not inform invoices in the .doc format. All of our invoices are sent using .pdf. We advice those that have opened the .doc file to scan their computer for malware.

Update: Our mailservers are running on a delay as the spam is being processed. It can take several hours for the processing time to normalize. No mail will be lost.

Update: Our mailservers have processed the last of the backlog and are returning to normal functionality.

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Issue: Delay on mailsystems

Dear customers,

Due to a sudden and continuous influx of spam mails, our relays have been overloaded. Mail delivery is currently delayed. We are working on resolving the issue. More information later.

Description:
Start:
2015-05-20 09:00 AM
End: 2015-05-20 12:00 AM
Duration: 3 hours
Impacted services: All mail services.

UPDATE 12:05 – Mail traffic seems to be normalizing. Relays are clearing out their backlogs. We expect normal traffic flow to be resumed soon.

UPDATE 13:10 – Mail traffic flow has been fully restored.  All mails towards Yahoo domains and many more verified spam mails have been manually removed from our queue.

We apologize for the inconvenience

The edpnet team

*All times are listed in CET, Central European Time


Outage: AMS-IX Internet Exchange

Dear customers,

There is currently a connectivity issue towards AMS-IX. One of our internet exchange partners. This results in very slow traffic as it is being rerouted through our other partners.

This will affect all internet providers using AMS-IX.

Description:
Start:
2015-05-13 12:40 PM*
End: 2015-05-13 13:10 PM*
Duration: Unknown
Impacted services: All internet services.

RFO:
A loop was created in the AMS-IX netwerk during a planned maintenance. This caused BGP sessions on all peering customers to drop. The loop was resolved and BGP sessions were restored.

We apologize for the inconvenience

The edpnet team

*All times are listed in CET, Central European Time


Maintenance – Edpnet

Dear customers,

Edpnet has planned a maintenance on our optical link between Sint-Niklaas and Brussels.

Higher latency is expected whilst traffic is rerouted via longer paths.

Description:
Start:
2015-05-13 06:00 AM*
End: 2015-05-13 06:30 AM*
Duration: 30 minutes
Impacted services: edpnet internet

We apologize for the inconvenience

The edpnet team

*All times are listed in CET, Central European Time