Issue: edpnet support unreachable by email – Resolved

Dear customers,

Our commercial, finance and helpdesk teams are currently unreachable by email. Emails sent to our addresses and replies to ticket@edpnet.com may be bounced back or not delivered at all.

We’re working to resolve this as quickly as possible.

All customer mailboxes remain fully operational. Our support teams are reachable by phone at 03 265 67 00 and online chat.

Please find all details below:

Update 04/12/2025 13:37: Replies to existing tickets are now being correctly delivered to our teams. We’re continuing to work on restoring other email addresses.

Update 04/12/2025 14:20: The issue has been resolved. All our email addresses are now operational again.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site