Info: No Impact : Proximus fiber cut Walloon Brabant, Hainaut: Solved
Dear customers, We noticed an outage on a fiber connecting region Walloon Brabant, Hainaut. There is redundancy for the impacted area so none of our clients should experience any issues on their connection, the traffic is protected. The fiber connection was restored on 20/12 at 16:58. Please find all details below: Start: 2017-12-20 03:20* End: […]
Outage: Internet Region West and East Flanders: Solved
Dear customers, We have experienced a partial power failure which caused an Internet Service issue in Region West and East Flanders. Please find all details below: Start: 2017-12-19 12:05* End: 2017-12-19 12:23* Duration: 18 min Impacted services: Internet/Telephony Affected Areas: West/East Flanders: 91GEN: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09 Update 19/12/2017 12:26 […]
Outage: Internet Service Brussels Region : Solved
Dear customers, We have experienced an outage with internet connectivity in Brussels region yesterday evening. There were 2 short offline periods: 18:02 – 18:10 and 19:35 – 19:43 Our Network Operations team will investigate the cause of these two short interruptions. Please find all details below: Start – End: 2017-12-04 18:02* – 2017-12-04 18:10* Start – End: […]
Outage: Telephony vPBX: Solved
Dear customers, We have experienced an issue on one of our volumes due to a faulty port. Our Network Operations team has resolved the issue by moving the affected volume. Please find all details below: Start: 2017-11-30 13:23* End: 2017-11-30 14:36* Duration: 1h13 Impacted services: vPBX Affected Areas: vPBX clients We apologize for the inconveniences. Best […]
Outage: VPBX services: Solved
Dear customers, We have experienced a major server crash on one of our VPBX servers. Our Network Operations team has resolved the issue by forcing a hard reboot on the affected server. The service was down for +/-10 minutes during booting time. Please find all details below: Start: 2017-11-28 09:50 End: 2017-11-28 10:00 Duration: 10 minutes […]
Issue: Outgoing and incoming telephony: Closed
Dear customers, We are currently experiencing an issue with outgoing telephony. We have started sending outgoing calls via alternative operators in order to minimize the impact. Our Network Operations team is investigating this issue. Further updates will be released as soon as possible. Please find all details below: Start: 2017-11-23 12:03* End: 2017-11-23 14:42* Duration: […]
Issue: Incoming telephony: Solved
Dear customers, We are currently experiencing an issue with incoming telephony. Our Network Operations team is investigating this issue. Further updates will be released as soon as possible. Please find all details below: Start: 2017-11-21 09:36* End: 2017-11-21 14:23* Duration: 5 hours and 47 minutes Impacted services: Incoming telephony Affected Areas: All areas Update 21/11/2017 […]
Issue: Number not showing on outgoing calls: Solved
Dear customers, We are currently experiencing an issue with our telephony number identification service. For some customers, their number is not showing on outgoing calls. Our Network Operations team is investigating this issue. Further updates will be released as soon as possible. Please find all details below: Start: 2017-11-16 06:00* End: 2017-11-23 05:32* Duration: 6 […]
Issue: Google services slow: Solved
Dear customers, We are currently experiencing an issue with reachability towards Google. Our Network Operations team is investigating this issue, a ticket at Google has been created. Further updates will be released as soon as possible. Please find all details below: Start: 2017-11-12 11:00* End: 2017-11-12 23:00* Duration: 12 hours Impacted services: Google reachabilitly Affected […]
Info: Wireless network WPA2 vulnerability
Dear customers, We would like to inform you about the recently noticed WPA2 vulnerability. AVM analyzed the wireless security breach known as “Krack” which allows an attacker to perform a so-called man-in-the-middle-attack on clients who are trying to connect to a wireless LAN network. However, they consider their devices safe and stress out that the possibility of such […]