Outage: Service degradation / High latency

Dear customers,

We are currently experiencing an outage with internet services, due to paths cut between Brussels and Amsterdam. Traffic is rerouted but customers may notice a service degradation and high latency. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-08-11 11:46 AM
End: n/a
Duration: n/a
Impacted services: all internet services: possible quality degradation, high latency
Affected Areas: all zones

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time

 

Update 22:45 – Issue solved. Traffic is taking the normal path again.


Outage: telephony

Dear customers,

We are currently experiencing an outage with telephony services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-08-08 02:30 PM
End: 2016-08-08 04:00 PM
Duration: 1 h 30 min
Impacted services: telephony
Affected Areas: all

Update 15h40 : Currently almost all calls are working. Permanent fix expected within a few minutes

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Mail delivery : Solved

Dear customers,

We are currently experiencing an outage with our mail services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-08-01 21:00*
End: 2016-08-02 10:50*
Duration: 13h50
Impacted services: outgoing/incoming mail delivery
Affected Areas: all

No mails were lost.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: all data services (internet, telephony, …)

Dear customers,

We have experienced an outage with DSL services impacted by the maintenance of last night. For most customers, the problem was solved when they restarted their modems. The outage has been fixed by our NOC team.

Please find all details below:

Start: 2016-06-07 2:09 AM*
End: 2016-06-07 9:47 AM*
Duration: 7,5 hours
Impacted services: All data services
Affected Areas: All DSL customers in Belgium

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony services working unstable

Update 24/05/2016 11:30 AM – The issue has been solved

Dear customers,

We are currently experiencing an outage with one of our telephony servers.

Customers may notice troubles with their telephony services (VoIP, SIP-trunking).

The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-05-24 11:10 AM*
End: 2016-05-24 11:30 AM
Duration: 20 minutes
Impacted services: Telephony services (VoIP, SIP-trunking)
Affected Areas: All customers in Belgium with telephony services at edpnet

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Walloon Brabant, Hainaut – all services impacted

Dear customers,

Edpnet was experiencing a short outage with all DSL services in Walloon Brabant, Hainaut due to a power issue on the network.

Please find all details below:

Start: 2016-05-17 14:00 PM*
End: 2016-05-17 14:30 PM*
Duration: 30 minutes
Impacted services: All DSL services: Internet, VOIP telephony
Affected Areas:
Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Namur area – all services impacted

Update 02/05/2016 – 10h01: Impacted customers went back online on 29/04 by 12h40. The full restoration of Proximus network has been finished on Saturday noon, all the services are functioning flawlessly since then.

Dear customers,

We are currently experiencing an outage with all internet services in the Namur area. A fire caused damage to the Proximus infrastructure. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-04-29 09:25 AM*
End: 2016-04-29 12:40 PM*
Duration: 3 hours 15 minutes
Impacted services: All internet services
Affected Areas: Namur area

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Issue: interruptions of DSL-services and IP telephony

Dear customers,

We have experienced a small interruptions of DSL-services due to a fault of our autoconfiguration server. Some Fritz!box modems with firmware version 06.30 were impacted.

Start: 2016-04-12 23:50 PM*
End: 2016-04-13 09:45 AM*
Duration: approx. 9 hours
Impacted services: DSL services and IP telephony
Affected Areas: all areas

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: SIP trunking

Dear customers,

We have experienced a short outage with SIP trunking services. The issue has been solved.

Please find all details below:

Start: 2016-02-16 09:40 AM*
End: 2016-02-16 09:55 AM*
Duration: 15 minutes
Impacted services: Telephony

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Mail service down

Dear customers,

We are currently experiencing an outage with mail service. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-02-16 09:20 AM*
End: 2016-02-16 10:00 AM*
Duration: 2016-02-16 10:00 AM
Impacted services: Mail
Affected Areas:

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time