Outage: Edpnet numbers are unreachable from outside networks (solved)

Dear customers,

We are currently experiencing an outage with our voice services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Updates:

The problem is solved by resetting all incoming voice channels in cooperation with proximus.

Start: 2015-11-13 19:40*
End: 2015-11-13 21:24*
Duration: TBC
Impacted services: All voice services
Affected Areas: All Areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Inbound calls for all SIP Trunk customers

Dear customers,

We’ve experienced an issue with inbound SIP Trunk calls. There was an error in the closing record which has been fixed successfully.

Please find all details below:

Start: 2015-10-16 11:50 AM*
End: 2015-10-16 12:40 AM*
Duration: 50 min
Impacted services: Inbound calls for all SIP Trunk customers
Affected Areas: All calls to destinations starting with 05012xxxxx up to 099xxxxxxx

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Unreachable websites due to routing problem

Dear customers,

Due to a routing problem with one of our peering partners past night, you could have noticed problems when trying to reach some websites. Traffic has been rerouted this morning and the problem should be solved.

We apologize for the inconveniences.

Best regards
The edpnet team


Outage: No inbound calls possible for SIP trunks

Dear customers,

We are currently experiencing an outage with inbound SIP Trunk calls. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Updates:
16:57 – The issue has been found. Our NOC team is resolving it.
16:59 – ETR is 20 minutes.
17:23 – Most customers are reachable again, the problem should be fully solved at 17:45

Start: 2015-09-08 16:37:00*
End: 2015-09-08 17:45:00*
Duration: 1h 8m
Impacted services: Inbound calls for all SIP Trunk customers
Affected Areas: N/A

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Info: Migration of webserver lweb05

Dear customers,

We are currently in the process of migrating linux webserver lweb05 to our new webcluster to provide a better service. This also means that newer PHP versions will become available on request.

Please verify your database settings so they are on ‘localhost’.  Connecting to the FTP server is best done by using your domain name.

This migration should be mostly transparent and will be constantly monitored. Please contact our technical helpdesk in case of issues or questions.

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Outage: DNS services

Dear customers,

We have experienced an outage with our DNS servers. This has been resolved. If you still have issues with reaching certain websites, please reboot your computer and modem.

Please find the info below.

Start: 2015-08-05 01:30 AM*
End: 2015-08-05 07:15 AM*
Duration: 5:45
Impacted services: DNS servers
Affected Areas:

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Issue: Edpnet Services

Dear customers,

This morning we had an outage on several of our services which have been resolved.
E-mails had a delay of up to 1 hour. No data was lost.

Please find the info below.

Start: 2015-07-23 08:30 AM*
End: 2015-07-23 10:30 AM*
Duration: 2 hours
Impacted services: – DNS server 212.71.0.33
– The edpnet website
– Mail servers
Affected Areas:

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Webservers

Dear customers,

We are currently experiencing an outage with our webservers. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find the info below.

Start: 2015-07-22 12:30 PM*
End: 2015-07-22 12:58 PM*
Duration: 28 minutes
Impacted services: All shared Linux webservers hosted by edpnet
Affected Areas: N/A

Update 12:58: The issues have now been resolved.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Info: Spam from “info@edpnet.net”

Dear customers,

We would like to inform you about a spamwave that identifies itself as info@edpnet.net aimed at both customers and non-customers. The source seems to be a botnet.

The mail contains the subject “Uw edpnet factuur 2015xxxxxx” and an attachment. We advice our customers to verify any open invoices via my.edpnet.be.

Please do not inform invoices in the .doc format. All of our invoices are sent using .pdf. We advice those that have opened the .doc file to scan their computer for malware.

Update: Our mailservers are running on a delay as the spam is being processed. It can take several hours for the processing time to normalize. No mail will be lost.

Update: Our mailservers have processed the last of the backlog and are returning to normal functionality.

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Maintenance: The Netherlands

Dear customers,

Edpnet has planned a maintenance in order to replace a defect networking card.

This maintenance may affect your services.

Please find the info below.

Start: 2015-05-07 06:00 AM*
End: 2015-05-07 06:30 AM*
Duration: 30 minutes
Impacted services: High latency on all data services
(internet, telephony, …)
Affected Areas: The Netherlands

Updates
27/05 – The card has been replaced. All traffic is normal.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time