Dear customers,
We have experienced an outage with our telephony services. Some reachability issues had occurred. Our Network Operations team has provided a solution.
Please find all details below:
| Start: | 2018-05-15 09:40* |
|---|---|
| End: | 2018-05-15 11:55* |
| Duration: | 2h15min |
| Impacted services: | Telephony |
| Affected Areas: | All |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We had experienced an outage with our office telephony availability. No customers impacted. Our Network Operations team solved the outage.
Edpnet office/helpdesk is reachable again.
We apologize for the caused inconveniences.
Best regards
The edpnet team
Dear customers,
We have experienced an issue with some incoming and outgoing calls. This outage has been solved by our Network Operations Team.
Please find all details below:
| Start: | 2018-04-20 10:53* |
|---|---|
| End | 2018-04-20 18:14* |
| Duration: | 7h21min |
| Impacted services: | Incoming/outgoing calls |
| Affected Areas: | Fix Telephony |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We have experienced a capacity issue with incoming and outgoing telephony. This outage has been solved by our Network Operations Team. The maintenance of the coming night will help us avoid such issues in future.
Please find all details below:
| Start: | 2018-04-13 14:30* |
|---|---|
| End: | 2018-04-13 17:00* |
| Duration: | 2h30min |
| Impacted services: | Outgoing and incoming telephony |
| Affected Areas: | All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
Edpnet has planned works to both maintain the quality and improve the stability of our telephony service.
This maintenance may affect your telephony connection. You may be unable to set up or receive a call during the maintenance.
We will try to minimize the downtime as much as possible.
Please find all details below:
| Start: | 2018-03-26 23:00* |
|---|---|
| End: | 2018-03-27 00:20* |
| Duration: | 5 minutes |
| Impacted services: | Telephony |
| Affected Areas: | All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We have experienced an outage with our VPBX due to a power outage in a server rack in the data center at Brussels. Our NOC has relocated affected virtual machines to the alternate data center and servers.
Please find all details below:
| Start: | 2018-02-12 16:10* |
|---|---|
| End: | 2018-02-12 16:50* |
| Duration: | 40minutes |
| Impacted services: | VPBX |
| Affected Areas: | all |
Update: 12-02-2018 16:35 : Start VPBX’s recovery initiated, estimated time of repair: 15minutes
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We have experienced an issue on one of our volumes due to a faulty port. Our Network Operations team has resolved the issue by moving the affected volume.
Please find all details below:
| Start: | 2017-11-30 13:23* |
|---|---|
| End: | 2017-11-30 14:36* |
| Duration: | 1h13 |
| Impacted services: | vPBX |
| Affected Areas: | vPBX clients |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We are currently experiencing an issue with outgoing telephony. We have started sending outgoing calls via alternative operators in order to minimize the impact. Our Network Operations team is investigating this issue. Further updates will be released as soon as possible.
Please find all details below:
| Start: | 2017-11-23 12:03* |
|---|---|
| End: | 2017-11-23 14:42* |
| Duration: | 2 hours and 39 minutes |
| Impacted services: | Outgoing and incoming telephony |
| Affected Areas: | All areas |
Update 23/11/2017 15:15 : The issue was resolved, both incoming and outgoing calls pass through normal again.
Update 23/11/2017 14:44 : Due to recovery works, capacity on incoming telephony is low. We are looking into it with the highest priority.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We are currently experiencing an issue with incoming telephony. Our Network Operations team is investigating this issue. Further updates will be released as soon as possible.
Please find all details below:
| Start: | 2017-11-21 09:36* |
|---|---|
| End: | 2017-11-21 14:23* |
| Duration: | 5 hours and 47 minutes |
| Impacted services: | Incoming telephony |
| Affected Areas: | All areas |
Update 21/11/2017 15:46 : The issue is resolved, all links are up and incoming calls are arriving again. We are talking to Proximus on avoiding this from happening in the future.
Update 21/11/2017 13:49 : Proximus technician is trying to restore power by placing a temporary solution while an intervention is ongoing by Interxion on their power equipment.
Update 21/11/2017 11:43 : A power outage following a Proximus maintenance at Interxion, Zaventem took down various inbound links from Proximus to our network. Proximus has dispatched a technician to investigate and repair.
Further details on the estimated duration will be released as soon as possible.
We apologize for the inconveniences.
Best regards
The edpnet team
Dear customers,
We are currently experiencing an issue with our telephony number identification service. For some customers, their number is not showing on outgoing calls. Our Network Operations team is investigating this issue. Further updates will be released as soon as possible.
Please find all details below:
| Start: | 2017-11-16 06:00* |
|---|---|
| End: | 2017-11-23 05:32* |
| Duration: | 6 days, 23 hours and 32 minutes |
| Impacted services: | Telephony |
| Affected Areas: | All areas |
Update 29/11/2017 11:50 : A solution for this issue was implemented last week. Monitoring of our system shows that this solution works as it was designed.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time