Outage: Telephony capacity issues: Solved

Dear customers,

We have experienced an outage with the capacity of our telephony servers. Our Network Operations team has found the issue, the servers have been rebooted.

Please find all details below:

Start: 2018-05-18 12:12*
End: 2018-05-18 12:31*
Duration: 19min
Impacted services: Incoming /outgoing calls
Affected Areas: all

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Pro-active Maintenance planned on 15/05/2018 22:00 – impacted services: Telephony

Dear customers,

Edpnet has planned works to both maintain the quality and improve the stability of our telephony service.

This maintenance may affect your telephony connection. You may be unable to set up or receive a call during the maintenance.

We will try to minimize the downtime as much as possible.

Please find all details below:

Start: 2018-05-15 22:00*
End: 2018-05-16 00:00*
Duration: 2h
Impacted services: Telephony
Affected Areas: All

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony issue: Solved

Dear customers,

We have experienced an outage with our telephony services. Some reachability issues had occurred.  Our Network Operations team has provided a solution.

Please find all details below:

Start: 2018-05-15 09:40*
End: 2018-05-15 11:55*
Duration: 2h15min
Impacted services: Telephony
Affected Areas: All

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time



Outage: Telephony: some Incoming/Outgoing calls fail: Solved

Dear customers,

We have experienced an issue with some incoming and outgoing calls.  This outage has been solved by our Network Operations Team.

Please find all details below:

Start: 2018-04-20 10:53*
End 2018-04-20 18:14*
Duration: 7h21min
Impacted services: Incoming/outgoing calls
Affected Areas: Fix Telephony

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Issue: Outgoing and incoming telephony: Solved

Dear customers,

We have experienced a capacity issue with incoming and outgoing telephony.  This outage has been solved by our Network Operations Team. The maintenance of the coming night will help us avoid such issues in future.

Please find all details below:

Start: 2018-04-13 14:30*
End: 2018-04-13 17:00*
Duration: 2h30min
Impacted services: Outgoing and incoming telephony
Affected Areas: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 26/03/2018 – Impacted services: Telephony: Closed

Dear customers,

Edpnet has planned works to both maintain the quality and improve the stability of our telephony service.

This maintenance may affect your telephony connection. You may be unable to set up or receive a call during the maintenance.

We will try to minimize the downtime as much as possible.

Please find all details below:

Start: 2018-03-26 23:00*
End: 2018-03-27 00:20*
Duration: 5 minutes
Impacted services: Telephony
Affected Areas: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: VPBX Telephony: Solved

Dear customers,

We have experienced an outage with our VPBX due to a power outage in a server rack in the data center at Brussels. Our NOC has relocated affected virtual machines to the alternate data center and servers.

Please find all details below:

Start: 2018-02-12 16:10*
End: 2018-02-12 16:50*
Duration: 40minutes
Impacted services: VPBX
Affected Areas: all

Update: 12-02-2018 16:35 : Start VPBX’s recovery initiated, estimated time of repair: 15minutes

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony vPBX: Solved

Dear customers,

We have experienced an issue on one of our volumes due to a faulty port.  Our Network Operations team has resolved the issue by moving the affected volume.

Please find all details below:

Start: 2017-11-30 13:23*
End: 2017-11-30 14:36*
Duration: 1h13
Impacted services: vPBX
Affected Areas: vPBX clients

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Issue: Outgoing and incoming telephony: Closed

Dear customers,

We are currently experiencing an issue with outgoing telephony.  We have started sending outgoing calls via alternative operators in order to minimize the impact.  Our Network Operations team is investigating this issue.  Further updates will be released as soon as possible.

Please find all details below:

Start: 2017-11-23 12:03*
End: 2017-11-23 14:42*
Duration: 2 hours and 39 minutes
Impacted services: Outgoing and incoming telephony
Affected Areas: All areas

 

Update 23/11/2017 15:15 :  The issue was resolved, both incoming and outgoing calls pass through normal again.

Update 23/11/2017 14:44 :  Due to recovery works, capacity on incoming telephony is low.  We are looking into it with the highest priority.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time