outage / Solved / Telephony /
Dear customers,
We have experienced issues with inbound and outbound telephony after a router maintenance this night, some voice switch IP’s were unreachable from certain IP ranges. The issue has been corrected at 9h19, telephony services should be back to normal.
Please find all details below:
| Start: |
2017-06-30 05:37* |
| End: |
2017-06-30 09:58* |
| Duration: |
4h21 |
| Impacted services: |
Incoming and outgoing telephony |
| Affected Areas: |
All areas |
Update 30/06/2017 – 09:48: We noticed there might be some minor issues remaining, we’re working on them with the highest priority.
Update 30/06/2017 – 09:58: The issue has been resolved completely, all telephony services are fully functional again.
Update 30/06/2017 – 14:07: This afternoon, some customers might have encountered issues due to the fault occurred while re-applying access-lists after a router maintenance. The problem has been resolved.
Update 30/06/2017 – 15:16: Small reconfiguration works will take place at 16h30 to ensure the telephony will continue functioning flawlessly. We expect no impact on our customers, but please contact us if you notice any issues.
Update 30/06/2017 – 17:00: The access-lists have been successfully re-applied, our tests show no abnormality since then. We apologize for the inconvenience this incident has caused and thank you for your understanding.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / outage / Update /
Issue closed.
Dear customers,
We are currently experiencing an outage at the datacenter in Sint-Niklaas. Power generator A-feed and B-feed successfully took the load. The power company is fixing the outage as we speak. Further updates will be released as soon as possible.
No impact for customers.
Please find all details below:
| Start: |
2017-06-27 16:24* |
| End: |
2017-06-27 16:59* |
| Duration: |
35min |
| Impacted services: |
None |
| Affected Areas: |
Colocation Sint-Niklaas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / outage / Solved / Telephony /
Dear customers,
We are currently experiencing an outage with outbound telephony. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2017-06-13 11:55* |
| End: |
2017-06-13 14:25* |
| Duration: |
2h30m |
| Impacted services: |
Outgoing telephony |
| Affected Areas: |
All areas |
Update 13:30: Our NOC-team has found the cause of the issue and is currently working to resolve it. We are working to minimize the impact. Edpnet telephony (VOIP) customers and virtual PBX customers are not impacted. We are aiming for an expected time of resolution of 1 hour from now.
Update 14:25: The telephony database has been rebuilt and telephony has been successfully tested with some impacted customers. Please contact us if you are still experiencing any issues and have already rebooted your hardware.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Brussels / outage /
Dear customers,
We are currently experiencing an outage with voice and internet region Brussels. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2017-05-09 20:03* |
| End: |
2017-05-09 21:40* |
| Duration: |
1h 37 |
| Impacted services: |
voice and internet region Brussels |
| Affected Areas: |
Service area Brussels: 02 |
edit 20:46: Proximus confirms power outage in colocation service area Brussels, both A and B feed down, technicians onsite to resolve the issue.
edit 21:48: Power feeds are restored, services back to normal.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / outage / Solved /
Dear customers,
We are currently experiencing an outage with Internet services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2017-04-25 11:30* |
| End: |
2017-04-25 12:10* |
| Duration: |
40 minutes |
| Impacted services: |
All data services (Internet, telephony) |
| Affected Areas: |
Brussels, Antwerpen, Limburg, Flemish Brabant |
Update 25/04 12:10: All lines are restored. Reason of outage: unexpected issue on the server.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Mail / outage / Solved /
Dear customers,
We have experienced an outage with one of our servers, causing issues with DNS and mail delivery to be stalled for a while. All impacted services have been restored by our NOC team at around 7 PM, our mail relays cleared out their backlogs.
Please find all details below:
| Start: |
2016-02-19 14:00* |
| End: |
2016-02-19 19:00* |
| Duration: |
5 hours |
| Impacted services: |
DNS and mail services |
| Affected Areas: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Fiber / Netherlands / outage /
Update: Outage cleared
Dear customers,
We are currently experiencing an outage with our KPN link for fiber. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2017-01-26 10:38 |
| End: |
2017-01-26 10:56 |
| Duration: |
18 minutes |
| Impacted services: |
NL Fiber |
| Affected Areas: |
Amsterdam |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Netherlands / outage / Solved /
Update: Our services will be back online within 30 minutes
Dear customers,
We are currently experiencing an outage with internet services in the Netherlands. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-12-29 15:30 |
| End: |
2016-12-29 16:20 |
| Duration: |
50 min |
| Impacted services: |
Internet services |
| Affected Areas: |
NL |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
outage / Solved / Telephony /
Dear customers,
We are currently experiencing an outage with telephony. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-11-18 13:32* |
| End: |
2016-11-18 20:00* |
| Duration: |
6:28 |
| Impacted services: |
All telephony services |
| Affected Areas: |
All areas |
Update 18/11 20:00: Full capacity is restored, multiple link resets were needed to restore all links. The problem will be investigated and corrective measures will be taken to avoid this issue in the future.
Update 18/11 14:56: The hardware replacement did not have the required effect and telephony is currently running at reduced capacity. We are still looking into solving the issue as soon as possible.
Update 18/11 13:52: The fault was found (hardware failure) and the piece has been replaced. We are following up and monitoring the issue.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / outage / Solved /
Dear customers,
We have experienced an outage with internet services in the Wavre / Charleroi areas. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-11-3 16:15* |
| End: |
2016-11-3 16:40* |
| Duration: |
25 minutes |
| Impacted services: |
All services |
| Affected Areas: |
071GIL: 010, 060, 064, 065, 067, 068, 069, 071 |
Update 4/11/2016 10:15: the solution has been found, proximus is resetting the communication paths one by one, lines should be starting to get back online one by one. We advise you to reboot your router if you do not see any changes in the status of your connection after 30 min.
Update 4/11/2016 8:08: some lines remain offline, rebooting doesn’t seem to help. These cases are under investigation, we do our utmost to have the issue resolved.
Update 3/11/2016 21:45: Root cause found, works were performed to extend our capacity, and a configuration mistake was made by proximus. The configuration is adapted and we recommend rebooting your device to regain internet access.
Update 3/11/2016 17:00 Recovery of offline customers is our top priority. A lot of the affected lines are back up, but there are still some down.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time