Issue / Solved /
Dear customers,
Due to a sudden and continuous influx of spam mails, our relays have been overloaded. Mail delivery is currently delayed. We are working on resolving the issue. More information later.
Description: Delay on mailsystems
Start: 2016-01-18 09:00 AM
End: 2016 -01-18 09:45 AM
Duration: 45 Minutes
Impacted services: All mail services.
UPDATE 09:45 – Mail traffic seems to be normalizing. Relays are clearing out their backlogs. We expect normal traffic flow to be resumed soon.
UPDATE 10:10 – Mail traffic flow has been fully restored.
We apologize for the inconvenience
Closed / Issue / outage /
Update 24/12/2015 – 08h23: The situation has been resolved.
Update 24/12/2015 – 06h28: There will be a short traffic interruption around 07h00 CET
Dear customers,
We are currently experiencing an issue with DSL speeds in the Antwerp region. Other nearby regions may be affected. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2015-12-23 11:00 AM* |
| End: |
TBD |
| Duration: |
TBD |
| Impacted services: |
DSL & IP telephony |
| Affected Areas: |
Antwerp, 03, Others are being investigated |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Issue /
Dear customers,
We would like to inform you about an issue we found with our FRITZ!Box 7360/7490 routers.
Problem: During the implementation of upstream vectoring, which allows upstream speeds up to 20Mbps, we noticed that during boot up the FRITZ!Box router synchronization falls back to 576kbps. This problem occurs only on vector profiles.
Solution: This problem is resolved in a newer firmware of the FRITZ!Box routers, but this version isn’t certified yet. We are working on an emergency certification process in cooperation with proximus.
Workaround: as the problem only occurs during the synchronization at boot up, just leave the router powered on, and after the first bad synchronization, pull out the DSL connection, wait a minute, and reseat it again. From then on the synchronization will act normally and upstream vectoring will be applied successfully.
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Closed / Issue / Mobile / outage /
Dear customers,
We were experiencing an outage with mobile services. The outage is now solved.
Please find all details below:
| Start: |
2015-12-03 11:00 AM* |
| End: |
2015-12-03 11:50 AM* |
| Duration: |
… |
| Impacted services: |
edpnet mobile |
| Affected Areas: |
all Belgium |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Issue / outage / SIP / Solved / VoIP /
Dear customers,
We’ve experienced an outage with VoIP/SIP services due to a fault of one of our telephony switches. For this moment the outage is solved. All services are up and running.
Please find all details below:
| Start: |
2015-10-25 23:45 |
| End: |
2015-10-26 10:30 |
| Duration: |
11 hours |
| Impacted services: |
VoIP telephony / SIP trunking |
| Affected Areas: |
All VoIP/SIP trunking customers in Belgium |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Inbound Telephony / Issue / SIP / Solved / VoIP /
Dear customers,
We’ve experienced an issue with inbound SIP Trunk calls. There was an error in the closing record which has been fixed successfully.
Please find all details below:
| Start: |
2015-10-16 11:50 AM* |
| End: |
2015-10-16 12:40 AM* |
| Duration: |
50 min |
| Impacted services: |
Inbound calls for all SIP Trunk customers |
| Affected Areas: |
All calls to destinations starting with 05012xxxxx up to 099xxxxxxx |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Issue / Solved /
Beste klanten,
Er werd een storing gemeld met onze mailservers. Na onderzoek bleek dit een probleem te zijn met de verbinding naar de opslagruimte.
Alle services werken nu terug normaal.
Met vriendelijke groeten,
Het edpnet Team
Closed / Issue /
Dear customers,
We are currently investigating issues with our mailservers. These are estimated to be resolved in 5-10 minutes.
Update 10:40 AM: There was an issue with the connection between the storage servers and the mailservers. Everything is back in service now.
We apologize for the inconvenience
The edpnet team
*All times are listed in CET, Central European Time
Closed / Issue /
Update: Services are restored, there was a cabling issue in the collocation center.
Dear customers,
One of the access lines between the Proximus network and our network is currently down. As a result of this outage, all traffic is automatically rerouted.
Customers in the regions Antwerp, Limburg, and parts of Flemish Brabant may encounter slower internet speeds (packet loss and a higher latency) during this rerouting.
A Proximus technician will go onsite to resolve the issue.
Description:
Start: 2014-11-13 09:04 AM*
End: 2014-11-13 11:19 AM*
Impacted services: Internet services in the above mentioned regions.
We apologize for the inconvenience
The edpnet team
*All times are listed in CET, Central European Time
Closed / Issue /
Dear customers,
Edpnet has experienced a massive DDOS attack on several parts on its network. This has caused a lot of its links to experience heavy packet-loss. Everything has been redirected to reduce further impact. All traffic has been normalized.
Description:
Start: 2014-10-22 22:40 PM
End: 2014-10-23 Between 07:00-08:00 PM (Towards Amsterdam & Russia)
End: 2014-10-23 08:20 PM (Traffic towards Brussels)
Impacted services: All traffic may have experienced packet-loss
(Dates have been corrected)
We apologize for the inconvenience
The edpnet team