Maintenance planned on 07.06.2018 – impacted services: Telephony – (CANCELLED)
Dear customers, Edpnet has planned a maintenance on our voice switches. Internal infrastructural works will be performed. We will try to minimize the impact as much as possible. Please find all details below: Start: 07.06.2018 23:00 End: 08.06.2018 2:00 Duration: 3 hours Impacted services: Telephony Affected Areas: All areas We apologize for the inconveniences. […]
Outage: Telephony capacity issues: Solved
Dear customers, We have experienced an outage with the capacity of our telephony servers. Our Network Operations team has found the issue, the servers have been rebooted. Please find all details below: Start: 2018-05-18 12:12* End: 2018-05-18 12:31* Duration: 19min Impacted services: Incoming /outgoing calls Affected Areas: all We apologize for the inconveniences. Best […]
Pro-active Maintenance planned on 15/05/2018 22:00 – impacted services: Telephony
Dear customers, Edpnet has planned works to both maintain the quality and improve the stability of our telephony service. This maintenance may affect your telephony connection. You may be unable to set up or receive a call during the maintenance. We will try to minimize the downtime as much as possible. Please find all details […]
Outage: Telephony issue: Solved
Dear customers, We have experienced an outage with our telephony services. Some reachability issues had occurred. Our Network Operations team has provided a solution. Please find all details below: Start: 2018-05-15 09:40* End: 2018-05-15 11:55* Duration: 2h15min Impacted services: Telephony Affected Areas: All We apologize for the inconveniences. Best regards The edpnet team *All […]
Outage: Edpnet office unreachable: Cleared
Dear customers, We had experienced an outage with our office telephony availability. No customers impacted. Our Network Operations team solved the outage. Edpnet office/helpdesk is reachable again. We apologize for the caused inconveniences. Best regards The edpnet team
Outage: Telephony: some Incoming/Outgoing calls fail: Solved
Dear customers, We have experienced an issue with some incoming and outgoing calls. This outage has been solved by our Network Operations Team. Please find all details below: Start: 2018-04-20 10:53* End 2018-04-20 18:14* Duration: 7h21min Impacted services: Incoming/outgoing calls Affected Areas: Fix Telephony We apologize for the inconveniences. Best regards The edpnet team […]
Issue: Outgoing and incoming telephony: Solved
Dear customers, We have experienced a capacity issue with incoming and outgoing telephony. This outage has been solved by our Network Operations Team. The maintenance of the coming night will help us avoid such issues in future. Please find all details below: Start: 2018-04-13 14:30* End: 2018-04-13 17:00* Duration: 2h30min Impacted services: Outgoing and incoming […]
Maintenance planned on 26/03/2018 – Impacted services: Telephony: Closed
Dear customers, Edpnet has planned works to both maintain the quality and improve the stability of our telephony service. This maintenance may affect your telephony connection. You may be unable to set up or receive a call during the maintenance. We will try to minimize the downtime as much as possible. Please find all details […]
Outage: VPBX Telephony: Solved
Dear customers, We have experienced an outage with our VPBX due to a power outage in a server rack in the data center at Brussels. Our NOC has relocated affected virtual machines to the alternate data center and servers. Please find all details below: Start: 2018-02-12 16:10* End: 2018-02-12 16:50* Duration: 40minutes Impacted services: VPBX Affected Areas: […]
Outage: Telephony vPBX: Solved
Dear customers, We have experienced an issue on one of our volumes due to a faulty port. Our Network Operations team has resolved the issue by moving the affected volume. Please find all details below: Start: 2017-11-30 13:23* End: 2017-11-30 14:36* Duration: 1h13 Impacted services: vPBX Affected Areas: vPBX clients We apologize for the inconveniences. Best […]