Dear customers,
We have experienced an outage with the capacity of our telephony servers. Our Network Operations team has found the issue, the servers have been rebooted.
Please find all details below:
| Start: | 2018-05-18 12:12* |
|---|---|
| End: | 2018-05-18 12:31* |
| Duration: | 19min |
| Impacted services: | Incoming /outgoing calls |
| Affected Areas: | all |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
Edpnet has planned works to both maintain the quality and improve the stability of our telephony service.
This maintenance may affect your telephony connection. You may be unable to set up or receive a call during the maintenance.
We will try to minimize the downtime as much as possible.
Please find all details below:
| Start: | 2018-05-15 22:00* |
|---|---|
| End: | 2018-05-16 00:00* |
| Duration: | 2h |
| Impacted services: | Telephony |
| Affected Areas: | All |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We have experienced an outage with our telephony services. Some reachability issues had occurred. Our Network Operations team has provided a solution.
Please find all details below:
| Start: | 2018-05-15 09:40* |
|---|---|
| End: | 2018-05-15 11:55* |
| Duration: | 2h15min |
| Impacted services: | Telephony |
| Affected Areas: | All |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We had experienced an outage with our office telephony availability. No customers impacted. Our Network Operations team solved the outage.
Edpnet office/helpdesk is reachable again.
We apologize for the caused inconveniences.
Best regards
The edpnet team
Dear customers,
We have experienced an issue with some incoming and outgoing calls. This outage has been solved by our Network Operations Team.
Please find all details below:
| Start: | 2018-04-20 10:53* |
|---|---|
| End | 2018-04-20 18:14* |
| Duration: | 7h21min |
| Impacted services: | Incoming/outgoing calls |
| Affected Areas: | Fix Telephony |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We have experienced a capacity issue with incoming and outgoing telephony. This outage has been solved by our Network Operations Team. The maintenance of the coming night will help us avoid such issues in future.
Please find all details below:
| Start: | 2018-04-13 14:30* |
|---|---|
| End: | 2018-04-13 17:00* |
| Duration: | 2h30min |
| Impacted services: | Outgoing and incoming telephony |
| Affected Areas: | All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
Edpnet has planned works to both maintain the quality and improve the stability of our telephony service.
This maintenance may affect your telephony connection. You may be unable to set up or receive a call during the maintenance.
We will try to minimize the downtime as much as possible.
Please find all details below:
| Start: | 2018-03-26 23:00* |
|---|---|
| End: | 2018-03-27 00:20* |
| Duration: | 5 minutes |
| Impacted services: | Telephony |
| Affected Areas: | All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We have experienced an outage with our VPBX due to a power outage in a server rack in the data center at Brussels. Our NOC has relocated affected virtual machines to the alternate data center and servers.
Please find all details below:
| Start: | 2018-02-12 16:10* |
|---|---|
| End: | 2018-02-12 16:50* |
| Duration: | 40minutes |
| Impacted services: | VPBX |
| Affected Areas: | all |
Update: 12-02-2018 16:35 : Start VPBX’s recovery initiated, estimated time of repair: 15minutes
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We have experienced an issue on one of our volumes due to a faulty port. Our Network Operations team has resolved the issue by moving the affected volume.
Please find all details below:
| Start: | 2017-11-30 13:23* |
|---|---|
| End: | 2017-11-30 14:36* |
| Duration: | 1h13 |
| Impacted services: | vPBX |
| Affected Areas: | vPBX clients |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We are currently experiencing an issue with outgoing telephony. We have started sending outgoing calls via alternative operators in order to minimize the impact. Our Network Operations team is investigating this issue. Further updates will be released as soon as possible.
Please find all details below:
| Start: | 2017-11-23 12:03* |
|---|---|
| End: | 2017-11-23 14:42* |
| Duration: | 2 hours and 39 minutes |
| Impacted services: | Outgoing and incoming telephony |
| Affected Areas: | All areas |
Update 23/11/2017 15:15 : The issue was resolved, both incoming and outgoing calls pass through normal again.
Update 23/11/2017 14:44 : Due to recovery works, capacity on incoming telephony is low. We are looking into it with the highest priority.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time