Issue: High latency during peak hours – region: Antwerp, Limburg, Flemish Brabant: SOLVED
Dear customers, We are currently experiencing an issue with internet services in Antwerp, Limburg, Flemish Brabant (telephone zones: 03, 011, 012, 013, 014, 015, 016, 089). Customers may notice service degradation and high latency during peak hours. Our Network Operations team is investigating the outage. Update 15/11/2022: We located the problem and our config changes […]
Outage notification: problems with internet services : SOLVED
UPD: 10h45 : The outage has been resolved since 09h50. Dear customers, We are currently experiencing an outage with internet services. Customers may notice different issues : unstable connection, some websites unreachable , problems with telephony and mail services. Our Network Operations team is investigating the outage. Further details will be released as soon as […]
Outage notification: possible issues with internet and voice services in West and East Flanders : SOLVED
UPD 14h25 : the fiber supplier has confirmed the end of the works. Traffic is running its normal path and no further interruptions are expected. UPD 12h45 : the link has recovered and has been stable since 11:07. We are awaiting an official confirmation from the fiber supplier. Dear customers, We are currently experiencing a […]
Outage: Internet and fixed telephony – Walloon Brabant, Hainaut : SOLVED
UPDATE 18/Mar/2022 8h54: there was a new disconnection on 71GIL area (Hainaut and Walloon Brabant) between 6h36 and 7h16. Now the link is back up. If you still experience any issue, please reboot your modem. UPDATE 12h39: Proximus works are ended for today and will be continued tomorrow. We keep you informed. UPDATE 10h52: lines […]
Outage: Internet and fixed telephony – Walloon Brabant, Hainaut : SOLVED
Dear customers, We are currently experiencing an outage in A71 area (Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071). Our Network Operations team is investigating the outage. Please find all details below: Start*: 14-04-2021 11:58 End*: 14-04-2021 13:37 / 15h12 Duration: 1 hour 39 minutes Impacted services: all internet services Affected Areas**: […]
Outage: Mobile telephony issues : SOLVED
Dear customers, We have experienced an outage with mobile telephony. Customers may have noticed voice issues, longer call setup time or no network at all. The cause of the problem was found and solved by the service supplier. If you still have issues with your mobile services, please reboot your cellphone device. Please find all […]
Outage: DDoS attacks on 13/12/2020 – region: Antwerp, Limburg, Flemish Brabant : SOLVED
Dear customers, On Sunday 13/12/2020 edpnet experienced a DDoS attack which was causing slow and unstable connection for our customers. Our Network Operations team has found and mitigated the source of the issue. Please find all details below: Start*: 2020-12-13 05:25 End*: 2020-12-13 11:20 Duration: 5 hours 55 minutes Impacted services: all internet services Affected […]
Outage: High latency and speed issues – region: Liège, Namur, province of Luxembourg : SOLVED
Dear customers, Our fiber connection between Brussels and Liege has been cut. All traffic has been rerouted. Customers may notice higher latency and speed issues. Please find all details below: Start*: 2020-11-13 08:58 End*: 2020-11-13 10:55 Duration: 1h57min Impacted services: high latency, speed issues Affected Areas**: 41GRE: Liège, Namur, province of Luxembourg UPDATE 10h44: technicians […]
Outage : Problem with internet services – DDoS attacks on 28/08-31/08/20 : SOLVED
Dear customers, We have experienced an outage with internet services (traffic drops) due to several DDoS attacks*** on our network. The attacks occurred at different hours and were causing intermittent connection, speed issues and packet loss. The heaviest one took place on Monday 31/08 and lasted from 11h15 until 18h45. Outside of those hours, everything […]
Outage : Problem with internet services – SOLVED
Dear customers, We are currently experiencing an outage with internet services (traffic drops). Our Network Operations team is investigating the outage. Further details on the affected areas and an estimated duration will be released as soon as possible. EDIT 19:40*: Our DNS-servers were the target of a concerted DDOS-attack for approximately one hour (18:00 – […]