Closed / Info / Maintenance / outage /
Dear customers,
We have experienced an outage with Internet services due to a power maintenance at the data center at Brussels.
Please find all details below:
| Start: |
2018-02-12 07:08* |
| End: |
2018-02-12 07:18* |
| Duration: |
10minutes |
| Impacted services: |
Internet |
| Affected Areas: |
region Antwerp, Limburg, Flemish Brabant: 03CEN 03, 011, 012, 013, 014, 015, 016, 089 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Issue / outage / Solved / Telephony / vpbx /
Dear customers,
We have experienced an outage with our VPBX due to a power outage in a server rack in the data center at Brussels. Our NOC has relocated affected virtual machines to the alternate data center and servers.
Please find all details below:
| Start: |
2018-02-12 16:10* |
| End: |
2018-02-12 16:50* |
| Duration: |
40minutes |
| Impacted services: |
VPBX |
| Affected Areas: |
all |
Update: 12-02-2018 16:35 : Start VPBX’s recovery initiated, estimated time of repair: 15minutes
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Fiber / Info / outage / Solved /
Dear customers,
We noticed an outage on a fiber connecting region Walloon Brabant, Hainaut. There is redundancy for the impacted area so none of our clients should experience any issues on their connection, the traffic is protected.
The fiber connection was restored on 20/12 at 16:58.
Please find all details below:
| Start: |
2017-12-20 03:20* |
| End: |
2017-12-20 16:58* |
| Duration: |
13h38 |
| Impacted services: |
None |
| Affected Areas: |
Walloon Brabant, Hainaut: 71GIL: 010, 060, 064, 065, 067, 068, 069, 071 |
Best regards
The edpnet team
*All times are listed in CET, Central European Time
East Flanders / Info / Internet / Issue / outage / Solved / West Flanders /
Dear customers,
We have experienced a partial power failure which caused an Internet Service issue in Region West and East Flanders.
Please find all details below:
| Start: |
2017-12-19 12:05* |
| End: |
2017-12-19 12:23* |
| Duration: |
18 min |
| Impacted services: |
Internet/Telephony |
| Affected Areas: |
West/East Flanders: 91GEN: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09 |
Update 19/12/2017 12:26 : Technician is on his way to investigate the situation on site.
Update 19/12/2017 12:36 : Outage cleared, power issue solved.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Brussels / Info / Internet / outage / Solved /
Dear customers,
We have experienced an outage with internet connectivity in Brussels region yesterday evening. There were 2 short offline periods: 18:02 – 18:10 and 19:35 – 19:43
Our Network Operations team will investigate the cause of these two short interruptions.
Please find all details below:
| Start – End: |
2017-12-04 18:02* – 2017-12-04 18:10* |
| Start – End: |
2017-12-04 19:35* – 2017-12-04 19:43* |
| Duration: |
8 min and 8min |
| Impacted services: |
Internet Connectivity |
| Affected Areas: |
02 Brussels Region |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info / Issue / outage / Solved / Telephony / vpbx /
Dear customers,
We have experienced an issue on one of our volumes due to a faulty port. Our Network Operations team has resolved the issue by moving the affected volume.
Please find all details below:
| Start: |
2017-11-30 13:23* |
| End: |
2017-11-30 14:36* |
| Duration: |
1h13 |
| Impacted services: |
vPBX |
| Affected Areas: |
vPBX clients |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Issue / outage / vpbx /
Dear customers,
We have experienced a major server crash on one of our VPBX servers. Our Network Operations team has resolved the issue by forcing a hard reboot on the affected server. The service was down for +/-10 minutes during booting time.
Please find all details below:
| Start: |
2017-11-28 09:50 |
| End: |
2017-11-28 10:00 |
| Duration: |
10 minutes |
| Impacted services: |
VPBX |
| Affected Areas: |
VPBX (partial) |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info / Issue / outage / Solved / Telephony /
Dear customers,
We have experienced an outage with our telephony services.
Please find all details below:
| Start: |
2017-10-17 09:28* |
| End: |
2017-10-17 11:22* |
| Duration: |
1hour 54minutes |
| Impacted services: |
Telephony |
| Affected Areas: |
All |
Update 17/10/2017: 22:30 : Soip Switch reboot done. We are looking into the root cause of the outage to avoid it in the future.
Update 17/10/2017: 16:57 : Proximus confirms our link is back up. Our SoIP switch will be rebooted at 22:30*
Update 17/10/2017: 11:28 : We have been provided with a temporary reroute of telephony traffic until the link that is down has been fixed.
Update 17/10/2017: 10:24 : Our NOC team is working together with Proximus and our voice system supplier to resolve the issue.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Issue / outage / Solved / Telephony /
Dear customers,
We have experienced an outage with our Telephony services. Our Network Operations team has worked together with our Voice System Supplier to provide a solution.
Please find all details below:
| Start: |
2017-10-02 10:10* |
| End: |
2017-10-02 12:33* |
| Duration: |
2h23 |
| Impacted services: |
Telephony |
| Affected Areas: |
All |
Update: 2017-10-02 11:40: We will be performing a switch reboot at 12:10* on 02/10 to implement the necessary changes on our telephony network.
Update: 2017-10-02 12:40: The reboot was successful, we will closely monitor the situation.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Antwerp / Closed / outage /
Dear customers,
Due to a fiber cut Proximus acknowledged that a number of street cabinets in the below mentioned areas are disconnected from the net. Edpnet customers connected to these street cabinets can experience an outage of their DSL connection. Our Network Operations team has investigated this outage and is currently in contact with Proximus. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2017-09-28 07:46* |
| End: |
2017-09-28 18:10* |
| Duration: |
10 hours and 24 minutes |
| Impacted services: |
All DSL services |
| Affected Areas: |
Rijnkaai, Eilandje, Straatsburgdok-zuidkaai |
EDIT 17:00: The latest ETR the splicers have provided us is today, 21:00. They will be working throughout the evening to restore connectivity to all impacted customers. The ETR remains subject to change.
EDIT 9:10: Proximus was able to bring all lines into service at 18:10 yesterday evening.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time