23 November 2012

There is currently an outage in East- and West-Flanders.
Internet and telephony is not working.
Edpnet is trying to solve this as fast as possible.

Update 24 November 2012 03:07
Fault localization continues, doesn’t seem to be any edpnet hardware issue, we try to solve this together with our supplier.  Sorry for the inconvenience.

Update 24 November 2012 08:25
Fault localization continues, a new end to end test is being performed.   Sorry for the inconvenience.

Update 24 November 2012 16:23
Fault detected at last, faulty card with supplier, a new is sent out from central stock, and should arrive within a few hours. Sorry for the inconvenience.

Update 24 November 2012 18:40
Card replaced by supplier, problem solved. Sorry for the inconvenience, and thank you for your patience.


4 October 2012

There is currently an outage in East- and West-Flanders.
Internet and telephony is not working.
Edpnet is trying to solve this as fast as possible.

Update (11:30): There is a fiber cut in the area of Gent, splicers are already on it.
Update (15:10): The fiber cut seems more complicated as first expected due to underground drilling on the location itself.  Locating the fiber cut wasn’t easy and splicers now need to dig on a difficult spot.
Meanwhile we are searching for a temporary solution for our customers, while the splicers are solving the fiber cut.  We hope to have a temporary solution by 18h00.
Update (16:55): The connection has been restored. All customers should get online again.

Edpnet apologizes for any inconveniences.


27 June 2012

Currently there is an outage in East- and West-Flanders since 13h25.
Internet and telephony is not working.
Edpnet is trying to solve this as fast as possible.

Update (14:45): The defect hardware in PoP Gent has been replaced. Everything is back online.

Edpnet apologizes for any inconveniences.


22 June 2012

A power outage occured at the main edpnet office impacting all services.

Status updates:
11:25 Start of the power outage.
11:35 Main edpnet router offline causing internet services to stop working.
11:45 Main edpnet router back online causing internet services to start working again / main edpnet office still offline.
14:00 There is currently an issue with edpnet telephony. Edpnet is trying to solve this as fast as possible.
15:00 Edpnet telephony works again as are our other services. We will closely follow-up now.
20:00 All services are up and running with no further issues since 15:00.

Edpnet apologizes for any inconveniences.


28 February 2012

Currently there is a major outage due to 2 simultaneous fiber cuts.
Internet is not working properly.
Edpnet is trying to solve this as fast as possible.

Update (13:30): 1 fiber cut has been solved, the second one is still ongoing.
Update (00:00): The second fiber cut has been solved.

Edpnet apologizes for any inconveniences.


4 January 2012

We currently have an outage at LCL Diegem.
Only colocation and IP-Transit customers are impacted.
We are trying to resolve this issue as fast as possible.

Update: The outage is solved.

Edpnet apologizes for any inconveniences.


27 December 2011

Currently there is an outage in the Brussels area.
Internet and telephony is not working properly.
Edpnet is trying to solve this as fast as possible.

Update (16:40): The outage is solved.

Edpnet apologizes for any inconveniences.


26 September 2011

Currently there is an outage in the following zones: 011/012/013/014/015/016/089.
Edpnet is trying to solve this as fast as possible.
It is possible that you cannot access the internet.
Please be patient and restart your modem from time to time.

Update (09:30): The outage is solved.

Edpnet apologizes for any inconveniences.


12 August 2011

Time frame: 12:00 – 16:00

There is an outage in the Belgacom network.
The following LEXes are impacted:
02MAR0, 02ASS0, 02BER0, 02CEN0, 02DIL0, 02EUR0, 02EVE0, 02GRI0, 02JET0, 02KOR0, 02MEL0, 02MOL0, 02MUT0, 02NOH0, 02NOR0, 02SCH0, 02TNA0, 02VIL0, 02WEM0, 02WOL0.
As a result there might be some connectivity issues.

Update (16:00): The outage was solved.

Edpnet apologizes for any inconveniences.


10 August 2011

Time frame: 08:00 – 10:30

There is an issue in the Belgacom network.
The following LEXes are impacted:
02ALS0, 02AND0, 02BOS0, 02BRA0, 02BRC0, 02DRO0, 02ENG0, 02FOR0, 02GEN0, 02GIL0, 02HAL0, 02HER0, 02HOE0, 02IXE0, 02LAS0, 02LEN0, 02LIN0, 02OBS0, 02OVE0, 02PED0, 02ROD0, 02SAC0, 02STR0, 02TUB0, 02TVU0, 02UKK0, 02WAT0, 02WEZ0.
As a result you might have some problems with your Internet connection.
 
Update (10:35): The outage was solved.

Edpnet apologizes for any inconveniences.