Outage: Telephony services working unstable
Update 24/05/2016 11:30 AM – The issue has been solved Dear customers, We are currently experiencing an outage with one of our telephony servers. Customers may notice troubles with their telephony services (VoIP, SIP-trunking). The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all […]
Outage: Walloon Brabant, Hainaut – all services impacted
Dear customers, Edpnet was experiencing a short outage with all DSL services in Walloon Brabant, Hainaut due to a power issue on the network. Please find all details below: Start: 2016-05-17 14:00 PM* End: 2016-05-17 14:30 PM* Duration: 30 minutes Impacted services: All DSL services: Internet, VOIP telephony Affected Areas: Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, […]
Outage: Namur area – all services impacted
Update 02/05/2016 – 10h01: Impacted customers went back online on 29/04 by 12h40. The full restoration of Proximus network has been finished on Saturday noon, all the services are functioning flawlessly since then. Dear customers, We are currently experiencing an outage with all internet services in the Namur area. A fire caused damage to the Proximus infrastructure. Further […]
Issue: interruptions of DSL-services and IP telephony
Dear customers, We have experienced a small interruptions of DSL-services due to a fault of our autoconfiguration server. Some Fritz!box modems with firmware version 06.30 were impacted. Start: 2016-04-12 23:50 PM* End: 2016-04-13 09:45 AM* Duration: approx. 9 hours Impacted services: DSL services and IP telephony Affected Areas: all areas We apologize for the inconveniences. Best regards […]
Outage: SIP trunking
Dear customers, We have experienced a short outage with SIP trunking services. The issue has been solved. Please find all details below: Start: 2016-02-16 09:40 AM* End: 2016-02-16 09:55 AM* Duration: 15 minutes Impacted services: Telephony We apologize for the inconveniences. Best regards The edpnet team *All times are listed in CET, Central European Time
Outage: Mail service down
Dear customers, We are currently experiencing an outage with mail service. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2016-02-16 09:20 AM* End: 2016-02-16 10:00 AM* Duration: 2016-02-16 10:00 AM Impacted services: Mail Affected Areas: We apologize for […]
Outage of DSL services in the Walloon area
Dear customers, We are currently experiencing an outage with DSL services in the Walloon area. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2015-01-28 11:40 AM* End: 2015-01-28 12:05 AM* Duration: 25 minutes Impacted services: All DSL services […]
Issue with DSL speeds in the Antwerp Region (solved)
Update 24/12/2015 – 08h23: The situation has been resolved. Update 24/12/2015 – 06h28: There will be a short traffic interruption around 07h00 CET Dear customers, We are currently experiencing an issue with DSL speeds in the Antwerp region. Other nearby regions may be affected. The outage is currently under investigation by our NOC team. Further […]
Info: upstream vectoring issue FRITZ!Box
Dear customers, We would like to inform you about an issue we found with our FRITZ!Box 7360/7490 routers. Problem: During the implementation of upstream vectoring, which allows upstream speeds up to 20Mbps, we noticed that during boot up the FRITZ!Box router synchronization falls back to 576kbps. This problem occurs only on vector profiles. Solution: This […]
Issue: Short interuption of internet traffic (solved)
Dear customers, We have experienced a small interuption of internet traffic due to a defective router. Please find all details below: Start: 2015-12-10 20:00* End: 2015-mm-dd 20:27* Duration: aprox. 27 minutes Impacted services: all internet traffic Affected Areas: all areas We apologize for the inconveniences. Best regards The edpnet team *All times are listed […]