Closed /
Dear customers,
Due to recent power issues in Belgacom locations preventive maintenance works are being held. Due to a human error this preventive maintenance caused a short interruption in the power causing a interruption in traffic in region Ghent & West-Flanders. The situation is now optimal with dual powerfeeds and new UPS equipment. We apologize for the problems caused.
Description:
Start: 2014-10-21 09:50 AM
End:2014-10-21 09:54 AM
Impacted services: All edpnet services in the mentioned regions.
We apologize for the inconvenience
The edpnet team
Closed /
Update: There was a second short outage at 20:40 until 20:50.Dear customers,
due to a power outage we lost connectivity towards our Brussels DSL network.
Description:
Start: 14/10/2014 19:25
End: 14/10/2014 19:37
Impacted services: DSL lines in Brussels region
We appologize for the inconvenience
The edpnet team
Solved /
Dear customers,
Due to a fiber cut some websites became unreachable, we are working on a solution.
Update: The fiber is restored, the problems should be gone
Description: Routing issues due to fiber cut
Start: 25/09/2014 16:05
End: 25/9/2014 19:11
Impacted services: some websites are unreachable
We appologize for the inconvenience
The edpnet team
Closed / Solved /
Dear customers,
UPDATE 11/09/2014 – 20h: Our telephony problem is solved.
We are currently not reachable by phone, we are working on a solution. There is no impact for our customers internet or telephony connections.
Description:
Start: 11/09/2014 08:40
End: 11/09/2014 20:00
Impacted services: There was no impact for our customers’ internet and telephony connections.
We apologize for the inconveniences.
The edpnet team
Closed /
Dear customers,
There are issues with the connection between the Belgacom and Edpnet network. Alle customers in the Antwerp area will have issues with their internet connection. We are working ASAP on resolving this issue.
Please try rebooting your modem occasionally whilst our network is switching over onto the backup.
Description:
Start: 2014-09-08 11:20 AM
End: 2014-09-08 11:30 AM
Impacted services: All edpnet services (Internet, telephony, email…)
We appologize for the inconvenience
The edpnet team
Closed /
Dear customers,
We currently have an outage in the Liege area. We are trying to resolve this issue as soon as possible.
Update 11:06: Our technician has arrived onsite.
Update 11:43: Power issue in the whole Belgacom colocation. Systems should be back online soon.
Update 11:49: Customers are coming back online.
Update 11:59: All systems are up and stable again.
If you still have no connection to the internet, please restart your modem and router first.
We appologize for the inconvience
Solved /
We had an outage in the Brussels Area. As a consequence all Internet & Telephony users in the big region of Brussels were disconnected.
A short circuit caused a power failure in the whole rack.
If you have no Internet after the outage we advise you to restart your modem first.
We apologize for the inconvenience.
Closed /
Dear customers,
We noticed 2 interruptions for all DSL customers region Brussels.
Down: Tue Apr 29 19:24:03
Up: Tue Apr 29 19:32:03
Down: Tue Apr 29 20:35:47
Up: Tue Apr 29 20:37:48
We are investigating the cause and apologize for the inconvenience.
Closed /
A fiber cut in London and a planned maintenace in Rotterdam cause internet connectivity issues. We try to resolve these as soon as possible. Sorry for the inconvenience.
Update 0:45
The maintenance could take up to 6 hours, and is not under control of edpnet.
Update 1:07
London doesn’t seem to be a fiber cut after all, but an emergency maintenance, but it could also take several hours.
Update 3:23
Traffic restored.
Closed /
We had an outage this morning between 02:05AM and 03:45AM in the Antwerp Area. As a consequence all Internet users in the Region Antwerp and Limburg were temporary disconnected.
The cause of the failure is under investigation in dialogue with our supplier.
All services were restored automatically. If you have no Internet after the outage we advise you to restart your modem first.
We apologize for the inconvenience.