Inbound Telephony / Issue / SIP / Solved / VoIP /
Dear customers,
We’ve experienced an issue with inbound SIP Trunk calls. There was an error in the closing record which has been fixed successfully.
Please find all details below:
| Start: |
2015-10-16 11:50 AM* |
| End: |
2015-10-16 12:40 AM* |
| Duration: |
50 min |
| Impacted services: |
Inbound calls for all SIP Trunk customers |
| Affected Areas: |
All calls to destinations starting with 05012xxxxx up to 099xxxxxxx |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Solved /
Dear customers,
Due to a routing problem with one of our peering partners past night, you could have noticed problems when trying to reach some websites. Traffic has been rerouted this morning and the problem should be solved.
We apologize for the inconveniences.
Best regards
The edpnet team
Solved /
Dear customers,
We experienced an outage with DSL interconnect for Antwerp, Limburg, Flemish Brabant, area codes 03, 011, 012, 013, 014, 015, 016, 089. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find the info below.
Updates:
9/10/15 12:36 Outage start time has been updated.
9/10/15 12:36 The outage was caused by a double maintenance on the redundant fiber towards the 03CEN agregation point. This is being discussed with our supplier, as this shouldn’t happen.
| Start: |
2015-10-08 0:28* |
| End: |
2015-10-08 04:14* |
| Duration: |
2:43 |
| Impacted services: |
DSL access |
| Affected Areas: |
03, 011, 012, 013, 014, 015, 016, 089 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Update /
Dear customers,
We are currently experiencing an outage with inbound SIP Trunk calls. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
Updates:
16:57 – The issue has been found. Our NOC team is resolving it.
16:59 – ETR is 20 minutes.
17:23 – Most customers are reachable again, the problem should be fully solved at 17:45
| Start: |
2015-09-08 16:37:00* |
| End: |
2015-09-08 17:45:00* |
| Duration: |
1h 8m |
| Impacted services: |
Inbound calls for all SIP Trunk customers |
| Affected Areas: |
N/A |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Solved /
Dear customers,
We are currently experiencing an outage with DSL interconnect for zone 03. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find the info below.
| Start: |
2015-08-28 03:11* |
| End: |
2015-08-28 04:54* |
| Duration: |
TBC |
| Impacted services: |
DSL node 03 |
| Affected Areas: |
All 03 DSL customers |
Update 4:36: a power outage in Antwerp is causing the issue, problem is being handled by supplier
Update 4:54: the power has been restored, connections should be online, if not try to reboot modem
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed /
Dear customers,
We have experienced an outage with our DNS servers. This has been resolved. If you still have issues with reaching certain websites, please reboot your computer and modem.
Please find the info below.
| Start: |
2015-08-05 01:30 AM* |
| End: |
2015-08-05 07:15 AM* |
| Duration: |
5:45 |
| Impacted services: |
DNS servers |
| Affected Areas: |
… |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed /
Dear customers,
We are currently experiencing an outage with a server used for our Cloud PBX servers. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find the info below.
| Start: |
2015-07-29 10:30 AM* |
| End: |
2015-07-29 11:00 AM* |
| Duration: |
30 minutes |
| Impacted services: |
Several Cloud PBX customers |
| Affected Areas: |
… |
Update 11:04 – The issue has been resolved, PBX systems are coming back online. RFO: Misbehaving failover mechanism.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed /
Dear customers,
We are currently experiencing an outage with our webservers. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find the info below.
| Start: |
2015-07-22 12:30 PM* |
| End: |
2015-07-22 12:58 PM* |
| Duration: |
28 minutes |
| Impacted services: |
All shared Linux webservers hosted by edpnet |
| Affected Areas: |
N/A |
Update 12:58: The issues have now been resolved.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed /
Dear customers,
There is currently a connectivity issue towards AMS-IX. One of our internet exchange partners. This results in very slow traffic as it is being rerouted through our other partners.
This will affect all internet providers using AMS-IX.
Description:
Start: 2015-05-13 12:40 PM*
End: 2015-05-13 13:10 PM*
Duration: Unknown
Impacted services: All internet services.
RFO:
A loop was created in the AMS-IX netwerk during a planned maintenance. This caused BGP sessions on all peering customers to drop. The loop was resolved and BGP sessions were restored.
We apologize for the inconvenience
The edpnet team
*All times are listed in CET, Central European Time
Closed /
Dear customers,
We are currently experiencing issues with Explore lines. The issue is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Description:
Start: 11:15 AM 28/04/2015
End:
Duration:
Impacted services: All fiber lines.
Updates
14:21 – Proximus has sent an Engineer to replace a card, no further updates yet.
15:45 – A problem on one end of the fiber has been fixed, an secondary issue on the other end of the fiber has also been detected, a Proximus tech has been dispatched to locate and fix this problem. An ETR of 4 hours has been given.
16:59 – All lines have been brought back online, Proximus does not expect anymore downtime during the remainder of the repairs.
We apologize for the inconvenience
The edpnet team
*All times are listed in CET, Central European Time