Outage: Webservers

Dear customers,

We are currently experiencing an outage with our webservers. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find the info below.

Start: 2015-07-22 12:30 PM*
End: 2015-07-22 12:58 PM*
Duration: 28 minutes
Impacted services: All shared Linux webservers hosted by edpnet
Affected Areas: N/A

Update 12:58: The issues have now been resolved.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: AMS-IX Internet Exchange

Dear customers,

There is currently a connectivity issue towards AMS-IX. One of our internet exchange partners. This results in very slow traffic as it is being rerouted through our other partners.

This will affect all internet providers using AMS-IX.

Description:
Start:
2015-05-13 12:40 PM*
End: 2015-05-13 13:10 PM*
Duration: Unknown
Impacted services: All internet services.

RFO:
A loop was created in the AMS-IX netwerk during a planned maintenance. This caused BGP sessions on all peering customers to drop. The loop was resolved and BGP sessions were restored.

We apologize for the inconvenience

The edpnet team

*All times are listed in CET, Central European Time


Outage: Explore lines

Dear customers,

We are currently experiencing issues with Explore lines. The issue is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Description:
Start:
11:15 AM 28/04/2015
End:
Duration
:
Impacted services: All fiber lines.

Updates
14:21 –
Proximus has sent an Engineer to replace a card, no further updates yet.
15:45 – A problem on one end of the fiber has been fixed, an secondary issue on the other end of the fiber has also been detected, a Proximus tech has been dispatched to locate and fix this problem. An ETR of 4 hours has been given.
16:59 – All lines have been brought back online, Proximus does not expect anymore downtime during the remainder of the repairs.

We apologize for the inconvenience

The edpnet team

*All times are listed in CET, Central European Time


Problemen Mailservers

Beste klanten,

Er werd een storing gemeld met onze mailservers. Na onderzoek bleek dit een probleem te zijn met de verbinding naar de opslagruimte.

Alle services werken nu terug normaal.

Met vriendelijke groeten,
Het edpnet Team


24 November – EFM + Fiber outage information

Dear customers,

We had an outage on all the EFM and Fiber connections this morning. The cause was a defective connector card on the Proximus Backbone. The card was replaced at 7.25AM.

Description: 
Start: 2014-11-24 02:15 AM*
End: 2014-11-24 07:25 AM*
Duration: 05h 10m
Impacted services:  All services for our Fiber and EFM customers.

These customers have been informed by email.

Update: There was also an unannounced maintenance in Brussels last night. We had 2 interruptions between 2AM and 6AM

Start: 2014-11-24 02:00 AM*
End: 2014-11-24 06:00 AM*
Duration:
Impacted services:  All customers in the Brussels area.

We apologize for the inconvenience

The edpnet team

*All times are listed in CET, Central European Time


10 November – Vandalism in Proximus buildings

Dear customers,

Due to suspected vandalism on the Proximus network, 2 LEX’s have been disconnected. Multiple copper and fiber cables were cut, causing a large impact on ADSL and VDSL customers.

Update: According to Proximus, the last connections should be up by tomorrow evening.
The affected customers are in zones 071, Gosselies and Montigny-le-Tilleul.

More info: standaard.be (Dutch Article)

Description: Cables cut in LEX’s Wallonia
Start: 2014-11-08
Expected End: 2014-11-11 PM
Duration: /
Impacted services: All edpnet services for the affected customers

We apologize for the inconvenience

The edpnet team

*All times are listed in CET, Central European Time


21 October – Short interruption zone Ghent & West-Flanders

Dear customers,

Due to recent power issues in Belgacom locations preventive maintenance works are being held. Due to a human error this preventive maintenance caused a short interruption in the power causing a interruption in traffic in region Ghent & West-Flanders. The situation is now optimal with dual powerfeeds and new UPS equipment. We apologize for the problems caused.

Description:
Start: 2014-10-21 09:50 AM
End:2014-10-21 09:54 AM
Impacted services: All edpnet services in the mentioned regions.

We apologize for the inconvenience

The edpnet team


14 October – interuption DSL network in region Brussels

Update:  There was a second short outage at 20:40 until 20:50.Dear customers,

due to a power outage we lost connectivity towards our Brussels DSL network.

Description:
Start: 14/10/2014 19:25

End:  14/10/2014 19:37
Impacted services: DSL lines in Brussels region

We appologize for the inconvenience

The edpnet team


25 September 2014 – Routing issues

Dear customers,

Due to a fiber cut some websites became unreachable, we are working on a solution.

Update: The fiber is restored, the problems should be gone

Description: Routing issues due to fiber cut
Start: 25/09/2014 16:05
End: 25/9/2014 19:11
Impacted services: some websites are unreachable

We appologize for the inconvenience

The edpnet team


11 September 2014 – Unreachable by phone

Dear customers,

UPDATE 11/09/2014 – 20h: Our telephony problem is solved.

We are currently not reachable by phone, we are working on a solution. There is no impact for our customers internet or telephony connections.

Description:
Start: 11/09/2014 08:40
End: 11/09/2014 20:00
Impacted services: There was no impact for our customers’ internet and telephony connections.

We apologize for the inconveniences.

The edpnet team