outage / Solved /
Dear customers,
We were experiencing an outage with DSL customers in the Antwerp, Limburg, Flemish Brabant region. The outage is solved by our NOC team. A planned maintenance reduced the bandwith capacity on our network due to a misconfiguration, this misconfiguration will be rectified to avoid this issue in the future.
Please find all details below:
| Start: |
2015-11-20 00:20* |
| End: |
2015-11-20 04:20* |
| Duration: |
4:00 |
| Impacted services: |
DSL throughput |
| Affected Areas: |
03CEN: 03, 011, 012, 013, 014, 015, 016, 089 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
outage / Solved /
Dear customers,
We were experiencing an outage with DSL and voice in Liège, Namur, and the province of Luxembourg. The outage is solved by our NOC team.
Please find all details below:
| Start: |
2015-11-20 02:00* |
| End: |
2015-11-20 07:30* |
| Duration: |
05:30 |
| Impacted services: |
DSL, Voice |
| Affected Areas: |
41GRE: 019, 04, 061, 062, 063, 080, 081, 082, 083, 084, 085, 087 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed /
Dear customers,
We have experienced a short connectivity drop in the Walloon area due to faulty cabling. This was rectified immediately.
Please find all details below:
| Start: |
2015-11-17 14:30 AM* |
| End: |
2015-11-17 14:32 AM* |
| Duration: |
+/- 1 minute |
| Impacted services: |
All edpnet services (internet, telephony, hosting, mail, …) |
| Affected Areas: |
Internet and Telephony: Walloon area,
Webhosting: general outage |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Solved /
Dear customers,
We are currently experiencing an outage with our voice services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
Updates:
The problem is solved by resetting all incoming voice channels in cooperation with proximus.
| Start: |
2015-11-13 19:40* |
| End: |
2015-11-13 21:24* |
| Duration: |
TBC |
| Impacted services: |
All voice services |
| Affected Areas: |
All Areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Issue / outage / SIP / Solved / VoIP /
Dear customers,
We’ve experienced an outage with VoIP/SIP services due to a fault of one of our telephony switches. For this moment the outage is solved. All services are up and running.
Please find all details below:
| Start: |
2015-10-25 23:45 |
| End: |
2015-10-26 10:30 |
| Duration: |
11 hours |
| Impacted services: |
VoIP telephony / SIP trunking |
| Affected Areas: |
All VoIP/SIP trunking customers in Belgium |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Inbound Telephony / Issue / SIP / Solved / VoIP /
Dear customers,
We’ve experienced an issue with inbound SIP Trunk calls. There was an error in the closing record which has been fixed successfully.
Please find all details below:
| Start: |
2015-10-16 11:50 AM* |
| End: |
2015-10-16 12:40 AM* |
| Duration: |
50 min |
| Impacted services: |
Inbound calls for all SIP Trunk customers |
| Affected Areas: |
All calls to destinations starting with 05012xxxxx up to 099xxxxxxx |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Solved /
Dear customers,
Due to a routing problem with one of our peering partners past night, you could have noticed problems when trying to reach some websites. Traffic has been rerouted this morning and the problem should be solved.
We apologize for the inconveniences.
Best regards
The edpnet team
Solved /
Dear customers,
We experienced an outage with DSL interconnect for Antwerp, Limburg, Flemish Brabant, area codes 03, 011, 012, 013, 014, 015, 016, 089. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find the info below.
Updates:
9/10/15 12:36 Outage start time has been updated.
9/10/15 12:36 The outage was caused by a double maintenance on the redundant fiber towards the 03CEN agregation point. This is being discussed with our supplier, as this shouldn’t happen.
| Start: |
2015-10-08 0:28* |
| End: |
2015-10-08 04:14* |
| Duration: |
2:43 |
| Impacted services: |
DSL access |
| Affected Areas: |
03, 011, 012, 013, 014, 015, 016, 089 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Update /
Dear customers,
We are currently experiencing an outage with inbound SIP Trunk calls. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
Updates:
16:57 – The issue has been found. Our NOC team is resolving it.
16:59 – ETR is 20 minutes.
17:23 – Most customers are reachable again, the problem should be fully solved at 17:45
| Start: |
2015-09-08 16:37:00* |
| End: |
2015-09-08 17:45:00* |
| Duration: |
1h 8m |
| Impacted services: |
Inbound calls for all SIP Trunk customers |
| Affected Areas: |
N/A |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Solved /
Dear customers,
We are currently experiencing an outage with DSL interconnect for zone 03. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find the info below.
| Start: |
2015-08-28 03:11* |
| End: |
2015-08-28 04:54* |
| Duration: |
TBC |
| Impacted services: |
DSL node 03 |
| Affected Areas: |
All 03 DSL customers |
Update 4:36: a power outage in Antwerp is causing the issue, problem is being handled by supplier
Update 4:54: the power has been restored, connections should be online, if not try to reboot modem
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time