Dear customers,
We are currently experiencing an outage with mail service. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: | 2016-02-16 09:20 AM* |
|---|---|
| End: | 2016-02-16 10:00 AM* |
| Duration: | 2016-02-16 10:00 AM |
| Impacted services: | |
| Affected Areas: |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We are currently experiencing an outage with DSL services in the Walloon area. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: | 2015-01-28 11:40 AM* |
|---|---|
| End: | 2015-01-28 12:05 AM* |
| Duration: | 25 minutes |
| Impacted services: | All DSL services |
| Affected Areas: | Walloon area: 019, 04, 061, 062, 063, 080, 081, 082, 083, 084, 085, 087
Possibly impacted: 010, 060, 064, 065, 067, 068, 069, 071 |
Update 12:30: Temporary outage due to disturbance on our fiber network in the Brussels region.
Walloon circuits were up by 12:02. From that point PPP was possible again.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
Due to a sudden and continuous influx of spam mails, our relays have been overloaded. Mail delivery is currently delayed. We are working on resolving the issue. More information later.
Description: Delay on mailsystems
Start: 2016-01-18 09:00 AM
End: 2016 -01-18 09:45 AM
Duration: 45 Minutes
Impacted services: All mail services.
UPDATE 09:45 – Mail traffic seems to be normalizing. Relays are clearing out their backlogs. We expect normal traffic flow to be resumed soon.
UPDATE 10:10 – Mail traffic flow has been fully restored.
We apologize for the inconvenience
The edpnet team
Update 24/12/2015 – 08h23: The situation has been resolved.
Update 24/12/2015 – 06h28: There will be a short traffic interruption around 07h00 CET
Dear customers,
We are currently experiencing an issue with DSL speeds in the Antwerp region. Other nearby regions may be affected. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: | 2015-12-23 11:00 AM* |
|---|---|
| End: | TBD |
| Duration: | TBD |
| Impacted services: | DSL & IP telephony |
| Affected Areas: | Antwerp, 03, Others are being investigated |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We were experiencing an outage with mobile services. The outage is now solved.
Please find all details below:
| Start: | 2015-12-03 11:00 AM* |
|---|---|
| End: | 2015-12-03 11:50 AM* |
| Duration: | … |
| Impacted services: | edpnet mobile |
| Affected Areas: | all Belgium |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We were experiencing an outage with DSL customers in the Antwerp, Limburg, Flemish Brabant region. The outage is solved by our NOC team. A planned maintenance reduced the bandwith capacity on our network due to a misconfiguration, this misconfiguration will be rectified to avoid this issue in the future.
Please find all details below:
| Start: | 2015-11-20 00:20* |
|---|---|
| End: | 2015-11-20 04:20* |
| Duration: | 4:00 |
| Impacted services: | DSL throughput |
| Affected Areas: | 03CEN: 03, 011, 012, 013, 014, 015, 016, 089 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We were experiencing an outage with DSL and voice in Liège, Namur, and the province of Luxembourg. The outage is solved by our NOC team.
Please find all details below:
| Start: | 2015-11-20 02:00* |
|---|---|
| End: | 2015-11-20 07:30* |
| Duration: | 05:30 |
| Impacted services: | DSL, Voice |
| Affected Areas: | 41GRE: 019, 04, 061, 062, 063, 080, 081, 082, 083, 084, 085, 087 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We have experienced a short connectivity drop in the Walloon area due to faulty cabling. This was rectified immediately.
Please find all details below:
| Start: | 2015-11-17 14:30 AM* |
|---|---|
| End: | 2015-11-17 14:32 AM* |
| Duration: | +/- 1 minute |
| Impacted services: | All edpnet services (internet, telephony, hosting, mail, …) |
| Affected Areas: | Internet and Telephony: Walloon area, Webhosting: general outage |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We are currently experiencing an outage with our voice services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
Updates:
The problem is solved by resetting all incoming voice channels in cooperation with proximus.
| Start: | 2015-11-13 19:40* |
|---|---|
| End: | 2015-11-13 21:24* |
| Duration: | TBC |
| Impacted services: | All voice services |
| Affected Areas: | All Areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We’ve experienced an outage with VoIP/SIP services due to a fault of one of our telephony switches. For this moment the outage is solved. All services are up and running.
Please find all details below:
| Start: | 2015-10-25 23:45 |
|---|---|
| End: | 2015-10-26 10:30 |
| Duration: | 11 hours |
| Impacted services: | VoIP telephony / SIP trunking |
| Affected Areas: | All VoIP/SIP trunking customers in Belgium |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time