Outage: Telephony: Solved
Dear customers, We have experienced an outage with our Telephony services. Our Network Operations team has worked together with our Voice System Supplier to provide a solution. Please find all details below: Start: 2017-10-02 10:10* End: 2017-10-02 12:33* Duration: 2h23 Impacted services: Telephony Affected Areas: All Update: 2017-10-02 11:40: We will be performing a switch […]
Outage: Several Proximus street cabinets in region Antwerp North down (Closed)
Dear customers, Due to a fiber cut Proximus acknowledged that a number of street cabinets in the below mentioned areas are disconnected from the net. Edpnet customers connected to these street cabinets can experience an outage of their DSL connection. Our Network Operations team has investigated this outage and is currently in contact with Proximus. […]
Outage: Telephony: Solved
Update: 2017-29-09 14:10: We confirm that the capacity issues have been solved. Small maintenance works will be conducted during the weekend. Update: 2017-29-09 11:50: We are experiencing issues with the capacity due to yesterday’s outage. Our Network Operations team is working together with Voice System Supplier to resolve the issue. Update: 2017-09-28 16:40 : The outage […]
Info: service optimization
Dear customers and partners, With reference to the outages happened at the end of September/the beginning of October 2016 (the details can be found here), we would like to inform you that one more maintenance on edpnet side has been finished successfully to improve our service: a permanent B-power feed has been installed in our […]
Maintenance planned on 04/09/2017 – impacted services: xDSL in Brussels region: Closed
Dear customers, To ensure that your communication solution continues to function flawlessly, Proximus will shortly be carrying out works on its network. This maintenance may affect your services. Please find all details below: Start: 2017-09-04 00:00* End: 2017-09-04 02:00* Duration: 15 minutes Impacted services: xDSL connection Affected Areas: Brussels region : 02STR We apologize […]
Maintenance planned on 22/08 – impacted services: xDSL connection: Closed
Dear customers, Proximus has planned a maintenance in order to ensure the communication solution continues to function flawlessly. This maintenance may affect your services. Please find all details below: Start: 2017-08-22 05:00* End: 2017-08-22 11:00* Duration: 02:00 Impacted services: xDSL connection We apologize for the inconveniences. Best regards The edpnet team *All times are […]
Outage: Internet & Telephony: Solved
Dear customers, We have experienced an outage with internet & telephony services. Our Network Operations team has investigated this outage. There was a power surge at Interxion Brussels which made our main server to reboot. Please, note that it may take some time for all the connections to be reestablished. Please find all details below: Start: 2017-08-07 […]
Outage: No internet connectivity on ADSL/VDSL : Solved
Dear customers, We have experienced an outage on ADSL and VDSL lines. Our Network Operations team has found the issue and provided the solution. There was no reconnection possible if the xDSL was disconnected during the issue. All customers who had their xDSL up should not have noticed any problems. The CPE (modem/router) should be rebooted […]
Outage notification: No PPP on ADSL/VDSL : Solved
Dear customers, We are currently experiencing an issue on ADSL/VDSL lines. Our Network Operations team is investigating the outage. Further details on the affected areas and an estimated duration will be released as soon as possible. We apologize for the inconveniences. Best regards The edpnet team
Outage: Internet service : Walloon Brabant, Hainaut region, all services impacted (solved)
Dear customers, We are currently experiencing an outage with region Walloon Brabant, Hainaut. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start: 2017-07-08 15:57* End: 2017-07-08 19:01 Duration: 3h 4min Impacted services: Internet and telephony Affected Areas: A71: 010, 060, 064, […]