Issue: Delay on mailsystems

Dear customers,

Due to a sudden and continuous influx of spam mails, our relays have been overloaded. Mail delivery is currently delayed. We are working on resolving the issue. More information later.

Description:
Start:
2015-05-20 09:00 AM
End: 2015-05-20 12:00 AM
Duration: 3 hours
Impacted services: All mail services.

UPDATE 12:05 – Mail traffic seems to be normalizing. Relays are clearing out their backlogs. We expect normal traffic flow to be resumed soon.

UPDATE 13:10 – Mail traffic flow has been fully restored.  All mails towards Yahoo domains and many more verified spam mails have been manually removed from our queue.

We apologize for the inconvenience

The edpnet team

*All times are listed in CET, Central European Time


Outage: AMS-IX Internet Exchange

Dear customers,

There is currently a connectivity issue towards AMS-IX. One of our internet exchange partners. This results in very slow traffic as it is being rerouted through our other partners.

This will affect all internet providers using AMS-IX.

Description:
Start:
2015-05-13 12:40 PM*
End: 2015-05-13 13:10 PM*
Duration: Unknown
Impacted services: All internet services.

RFO:
A loop was created in the AMS-IX netwerk during a planned maintenance. This caused BGP sessions on all peering customers to drop. The loop was resolved and BGP sessions were restored.

We apologize for the inconvenience

The edpnet team

*All times are listed in CET, Central European Time


Issue: General connectivity problems

Dear customers,

We currently have connectivity issues, our NOC team is investigating the problems and we hope to get this resolved as soon as possible.

More information will be available as we receive it.

Updates:
09:51 –
There was a sudden congestion of the entire network causing enormous packetloss, we’re investigating the source.
10:02 –
Everything has returned back to normal. We will communicate the reason soon.
13:28 –
The reason for outage was a short but heavy DDoS attack.
13:44 – Our services are being hit again. The NOC team is mitigating the attack.
14:07 – The attack has been mitigated. Some measures were taken to reduce the impact.
28/04 – Everything is running stable since the last impact.

We apologize for the inconvenience

The edpnet team

*All times are listed in CET, Central European Time


Issue: Edpnet not reachable by phone

Dear customers,

Edpnet is currently experiencing problems with a number of inbound calls. We are working on resolving the issue. We will keep you posted.

UPDATE: The issues are now fixed.

We apologize for the inconvenience

The edpnet team


Issue: Incoming and Outgoing mails

Dear customers,

We have received several mentions of mails that are not being sent by our mail relays. Our NOC team is currently investigating the issue. Mails are not lost and will be sent when the issue has been resolved.

Update: The issue seems to be impacting incoming mails as well.
Update 10:15: The issue has been resolved. The mails are being delivered again.
Update 14 apr: There has been a regression, our team is currently fixing the problem.
Update 16:57: All systems are stable. No more slowdowns have been detected.

We apologize for the inconvenience

The edpnet team

*All times are listed in CET, Central European Time


Problemen Mailservers

Beste klanten,

Er werd een storing gemeld met onze mailservers. Na onderzoek bleek dit een probleem te zijn met de verbinding naar de opslagruimte.

Alle services werken nu terug normaal.

Met vriendelijke groeten,
Het edpnet Team


Info: Phishing report

Dear customers,Some customers have received the phishing e-mail below.
We would like to inform you that this message can be disregarded and is not coming from edpnet.

What is Phishing? Phishing emails are fraudulent messages made to look like they were sent by reputable companies in an attempt to gather your personal and financial details.

Example:


From: INFO SERVICE TELENET [mailto:<removed>]
Sent: woensdag 3 december 2014 16:30
Subject: *Chers (es) clients (es) de EDPNET,*
*Chers (es) clients (es) de EDPNET,*
Le service technique chargé de la maintenance des comptes de messagerie a détecté des accès illégaux à votre messagerie à travers différentes adresses IP. Au risque que votre compte ne soit suspendu dans les prochains jours, notre service de maintenance vous demande de confirmer vos accès de connexion. Au cas où les informations ne seront pas fournies, votre accès à la messagerie serait suspendu définitivement. Pour des raisons de sécurité, veuillez fournir l’intégralité des informations demandées.
Complétez les informations suivantes pour la confirmation à votre accès

* Nom d’utilisateur:………………………………….
* Mot de passe:………………………………………. 
* Adresse e-mail :…………………………………… 
* Mot de passe :………………………………………
* E-mail secondaire :………………………………… 
* Mot de passe :………………………………………. 
* Date de naissance:………………………………… 
* Pays ou territoire:…………………………………..
* Profession:………………………………………………
* Tel:…………………………………………………………
Dès la réception de ces informations, votre messagerie serait suivie contre les accès illégaux. Merci de votre collaboration. 

Webmail EDPNET*

*Cordialement,*

*L’équipe EDPNET*

18 februari 2013

Er is een netwerk onderhoud gepland met een impact op heel Nederland.
Tijdens het onderhoud zullen alle edpnet diensten (DSL, VoIP, …) geïmpacteerd zijn.

Tijdspanne: 06:00 – 06:15
Downtime: ~15 minuten.

We raden u aan uw modem/router te herstarten na het onderhoud.

Edpnet verontschuldigt zich voor dit ongemak.

Update: Het netwerk onderhoud gepland in de nacht van 17 op 18 februari is tijdelijk uitgesteld.
Wij brengen u op de hoogte van zodra we een nieuwe planning kennen.


24 januari 2013

Er is een netwerk onderhoud gepland met een impact op heel Nederland.
Tijdens het onderhoud zullen alle edpnet diensten (DSL, VoIP, …) geïmpacteerd zijn.

Tijdspanne: 02:00 – 06:00
Downtime: ~30 minuten.

We raden u aan uw modem/router te herstarten na het onderhoud.

Update 25/01/2013:
Het eerste deel van het onderhoud werd met succes afgerond. Alle services zijn beschikbaar. Binnenkort volgt het tweede en laatste deel, maar een datum is nog niet bekend.

Edpnet verontschuldigt zich voor dit ongemak.


20 November 2012

Er is een netwerk onderhoud gepland.
Alle xDSL klanten zullen een downtime ervaren van ongeveer 5 minuten.

Tijdspanne: 06:30 – 07:00
Downtime: ~5 minuten.

Update (21/11/2012): Het onderhoud is succesvol afgerond.

Edpnet verontschuldigt zich voor dit ongemak.