Issue: Edpnet Services

Dear customers,

This morning we had an outage on several of our services which have been resolved.
E-mails had a delay of up to 1 hour. No data was lost.

Please find the info below.

Start: 2015-07-23 08:30 AM*
End: 2015-07-23 10:30 AM*
Duration: 2 hours
Impacted services: – DNS server 212.71.0.33
– The edpnet website
– Mail servers
Affected Areas:

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Webservers

Dear customers,

We are currently experiencing an outage with our webservers. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find the info below.

Start: 2015-07-22 12:30 PM*
End: 2015-07-22 12:58 PM*
Duration: 28 minutes
Impacted services: All shared Linux webservers hosted by edpnet
Affected Areas: N/A

Update 12:58: The issues have now been resolved.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Info: Spam from “info@edpnet.net”

Dear customers,

We would like to inform you about a spamwave that identifies itself as info@edpnet.net aimed at both customers and non-customers. The source seems to be a botnet.

The mail contains the subject “Uw edpnet factuur 2015xxxxxx” and an attachment. We advice our customers to verify any open invoices via my.edpnet.be.

Please do not inform invoices in the .doc format. All of our invoices are sent using .pdf. We advice those that have opened the .doc file to scan their computer for malware.

Update: Our mailservers are running on a delay as the spam is being processed. It can take several hours for the processing time to normalize. No mail will be lost.

Update: Our mailservers have processed the last of the backlog and are returning to normal functionality.

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Maintenance: The Netherlands

Dear customers,

Edpnet has planned a maintenance in order to replace a defect networking card.

This maintenance may affect your services.

Please find the info below.

Start: 2015-05-07 06:00 AM*
End: 2015-05-07 06:30 AM*
Duration: 30 minutes
Impacted services: High latency on all data services
(internet, telephony, …)
Affected Areas: The Netherlands

Updates
27/05 – The card has been replaced. All traffic is normal.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Issue: Delay on mailsystems

Dear customers,

Due to a sudden and continuous influx of spam mails, our relays have been overloaded. Mail delivery is currently delayed. We are working on resolving the issue. More information later.

Description:
Start:
2015-05-20 09:00 AM
End: 2015-05-20 12:00 AM
Duration: 3 hours
Impacted services: All mail services.

UPDATE 12:05 – Mail traffic seems to be normalizing. Relays are clearing out their backlogs. We expect normal traffic flow to be resumed soon.

UPDATE 13:10 – Mail traffic flow has been fully restored.  All mails towards Yahoo domains and many more verified spam mails have been manually removed from our queue.

We apologize for the inconvenience

The edpnet team

*All times are listed in CET, Central European Time


Outage: AMS-IX Internet Exchange

Dear customers,

There is currently a connectivity issue towards AMS-IX. One of our internet exchange partners. This results in very slow traffic as it is being rerouted through our other partners.

This will affect all internet providers using AMS-IX.

Description:
Start:
2015-05-13 12:40 PM*
End: 2015-05-13 13:10 PM*
Duration: Unknown
Impacted services: All internet services.

RFO:
A loop was created in the AMS-IX netwerk during a planned maintenance. This caused BGP sessions on all peering customers to drop. The loop was resolved and BGP sessions were restored.

We apologize for the inconvenience

The edpnet team

*All times are listed in CET, Central European Time


Issue: General connectivity problems

Dear customers,

We currently have connectivity issues, our NOC team is investigating the problems and we hope to get this resolved as soon as possible.

More information will be available as we receive it.

Updates:
09:51 –
There was a sudden congestion of the entire network causing enormous packetloss, we’re investigating the source.
10:02 –
Everything has returned back to normal. We will communicate the reason soon.
13:28 –
The reason for outage was a short but heavy DDoS attack.
13:44 – Our services are being hit again. The NOC team is mitigating the attack.
14:07 – The attack has been mitigated. Some measures were taken to reduce the impact.
28/04 – Everything is running stable since the last impact.

We apologize for the inconvenience

The edpnet team

*All times are listed in CET, Central European Time


Issue: Edpnet not reachable by phone

Dear customers,

Edpnet is currently experiencing problems with a number of inbound calls. We are working on resolving the issue. We will keep you posted.

UPDATE: The issues are now fixed.

We apologize for the inconvenience

The edpnet team


Issue: Incoming and Outgoing mails

Dear customers,

We have received several mentions of mails that are not being sent by our mail relays. Our NOC team is currently investigating the issue. Mails are not lost and will be sent when the issue has been resolved.

Update: The issue seems to be impacting incoming mails as well.
Update 10:15: The issue has been resolved. The mails are being delivered again.
Update 14 apr: There has been a regression, our team is currently fixing the problem.
Update 16:57: All systems are stable. No more slowdowns have been detected.

We apologize for the inconvenience

The edpnet team

*All times are listed in CET, Central European Time


Problemen Mailservers

Beste klanten,

Er werd een storing gemeld met onze mailservers. Na onderzoek bleek dit een probleem te zijn met de verbinding naar de opslagruimte.

Alle services werken nu terug normaal.

Met vriendelijke groeten,
Het edpnet Team