Maintenance in Bruxelles (1000) rescheduled for 07/07/2022 – impacted services: All internet services

Dear customers,

please be informed that the maintenance we announced earlier for Bruxelles (postcode 1000) has been rescheduled for 07/07/2022.

Please check the new maintenance window below:

Start*: 07-07-2022 00:00
End*: 07-07-2022 07:15
Duration: expected impact: 15 minutes
Impacted services: all internet services
Affected Areas**: Bruxelles (1000)

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Info: Phishing mails with fake delivery notice

Dear customers,

We would like to inform you about a new phishing wave that is aimed at both customers and non-customers.

Customers receive emails with a fake delivery notice, pretending to come from edpnet and containing a phishing link.

Please do not reply to those emails and do not click on the link. For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team

 


Maintenance planned on 04/07/2022 – region: Bruxelles (1000) – impacted services: All internet services

Dear customers,

Proximus has planned a maintenance which may affect your services.

Please find all details below:

Start*: 04-07-2022 00:00
End*: 04-07-2022 07:15
Duration: expected impact: 15 minutes
Impacted services: all internet services
Affected Areas**: Bruxelles (1000)

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 28/06/2022 – region: La Louvière – impacted services: All internet services

Dear customers,

Proximus has planned a maintenance which may affect your services.

Please find all details below:

Start*: 28-06-2022 08:00
End*: 28-06-2022 16:30
Duration: potential impact: 15 minutes
Impacted services: all internet services
Affected Areas**: La Louvière

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 17/06/2022 – impacted services: All internet services – region: La Louvière

Dear customers,

Proximus has planned a maintenance which may affect your services.

Please find all details below:

Start*: 17-06-2022 00:00
End*: 17-06-2022 06:00
Duration: 6 hours
Impacted services: all internet services
Affected Areas**: La Louvière

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 07/06/2022 – impacted services: All internet services

Dear customers,

We have planned a maintenance on our core routers in order to improve the performance and the quality of our services.

These works may cause a short interruption of your connection during scheduled maintenance window.

Please find all details below:

Start*: 07-06-2022 03:00
End*: 07-06-2022 05:00
Duration: potential impact: possible loss of connection during the maintenance window
Impacted services: all internet services
Affected Areas**: all areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 16/06/2022 – impacted services: All internet services – region: Herentals

Dear customers,

Proximus has planned a maintenance in order to move some underground cables before the road works.

This maintenance may affect your services.

Please find all details below:

Start*: 16-06-2022 00:05
End*: 16-06-2022 06:00
Duration: 5 hours 55 minutes
Impacted services: all internet services
Affected Areas**: Herentals

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 20/05/2022 – impacted services: All internet services – region: La Louvière

Dear customers,

Proximus has planned a maintenance which may affect your services.

Please find all details below:

Start*: 20-05-2022 00:00
End*: 20-05-2022 06:00
Duration: 6 hours
Impacted services: all internet services
Affected Areas**: La Louvière

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 28/04/2022 – impacted services: All internet services – region: Roeselare

Dear customers,

Proximus has planned a maintenance in order to move some underground cables before the road works.

This maintenance may affect your services.

Please find all details below:

Start*: 28-04-2022 01:00
End*: 28-04-2022 06:00
Duration: 5 hours
Impacted services: all internet services
Affected Areas**: Roeselare

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: Outbound voice issues (Solved)

Dear customers,

We experienced an outage with some of our outbound calls.  Our Network Operations team investigated and resolved this outage.

Please find all details below:

Start*: 04-04-2022 14:15*
End*: 04-04-2022 16:15*
Duration: 2hrs
Impacted services: Some outbound calls
Affected Areas**: All areas

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site