Info / Issue / outage / Solved /
Dear customers,
On Sunday 13/12/2020 edpnet experienced a DDoS attack which was causing slow and unstable connection for our customers. Our Network Operations team has found and mitigated the source of the issue.
Please find all details below:
| Start*: |
2020-12-13 05:25 |
| End*: |
2020-12-13 11:20 |
| Duration: |
5 hours 55 minutes |
| Impacted services: |
all internet services |
| Affected Areas**: |
03BKC: Antwerp, Limburg, Flemish Brabant |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
Edpnet has planned a maintenance in order to improve our network capacity.
This maintenance will cause a short interruption (up to 15 minutes) of your internet connection. If you experience a longer downtime, please reboot your modem/router.
Please find all details below:
| Start*: |
2020-12-08 02:00 |
| End*: |
2020-12-08 05:00 |
| Duration: |
expected impact: up to 15 minutes |
| Impacted services: |
all internet services |
| Affected Areas**: |
02STR: Brussels
03BKC: Antwerp, Limburg, Flemish Brabant
91GEN: West and East Flanders |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
Edpnet has planned a maintenance in order to improve our network capacity.
This maintenance will cause an interruption (up to 1 hour) of your internet connection. If you experience a longer downtime, please reboot your modem/router.
Please find all details below:
| Start*: |
2020-12-08 02:00 |
| End*: |
2020-12-08 05:00 |
| Duration: |
expected impact: up to 1 hour downtime |
| Impacted services: |
all internet services |
| Affected Areas**: |
41GRE: Liège, Namur, province of Luxembourg
71GIL: Walloon Brabant, Hainaut |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start*: |
2020-12-02 01:00 |
| End*: |
2020-12-02 06:00 |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
all internet services |
| Affected Areas**: |
Wingene;
Hoegaarden;
Villers-le-Bouillet, Saint-Georges-sur-Meuse, Verlaine, Donceel;
Rochefort, Houyet;
Putte, Sint-Katelijne-Waver, Heist-op-den-Berg, Lier;
Bruxelles (1000), Schaarbeek, Saint-Josse-ten-Noode |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start*: |
2020-11-25 01:00 |
| End*: |
2020-11-25 06:00 |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
all internet services |
| Affected Areas**: |
Diksmuide;
Ninove, Geraardsbergen, Herzele;
Brecht;
Namur |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start*: |
2020-12-07 01:00 |
| End*: |
2020-12-07 06:00 |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
all internet services |
| Affected Areas**: |
Gent;
Temse, Kruibeke;
Dinant, Houyet;
Crisnée, Awans, Ans;
Braine-le-Comte, Rebecq;
Zedelgem, Torhout. |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start*: |
2020-11-23 01:00 |
| End*: |
2020-11-23 06:00 |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
all internet services |
| Affected Areas**: |
Waregem, Deerlijk, Anzegem, Zwevegem;
Vilvoorde, Grimbergen, Machelen;
Aalts, Buggenhout, Opwijk, Lebbeke;
Mons, Estinnes, Le Roeulx;
Stavelot, Trois-Ponts;
Bekkevoort, Kortenaken, Glabbeek |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Issue / outage / Solved /
Dear customers,
Our fiber connection between Brussels and Liege has been cut. All traffic has been rerouted.
Customers may notice higher latency and speed issues.
Please find all details below:
| Start*: |
2020-11-13 08:58 |
| End*: |
2020-11-13 10:55 |
| Duration: |
1h57min |
| Impacted services: |
high latency, speed issues |
| Affected Areas**: |
41GRE: Liège, Namur, province of Luxembourg |
UPDATE 10h44: technicians are currently fixing the faulty fiber joint
UPDATE 11h00: the link is restored. Traffic flow is coming back to normal.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start*: |
2020-11-25 01:00 |
| End*: |
2020-11-25 06:00 |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
all internet services |
| Affected Areas**: |
Neufchâteau |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Maintenance / Scheduled /
Dear customers,
Edpnet has planned a maintenance in order to improve our regional capacity.
This maintenance may affect your services.
Please find all details below:
| Start*: |
2020-10-20 05:30 |
| End*: |
2020-10-20 06:30 |
| Duration: |
Up to 30 minutes |
| Impacted services: |
All services |
| Affected Areas**: |
91GEN: West Flanders, west part of East Flanders |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site