Belgium / Info / outage / Solved /
Dear customers,
We are currently experiencing an outage with internet and telephony in service area 3. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Update 8:32: problem still under investigation, cause unclear, troubleshooting our equipment and contacting Proximus to do the same
Update 9:20: internet traffic is restoring back to normal. Connections should not be affected anymore. We are still monitoring in the background.
Update 10:40: we found a problem on our optical network, we brought down the links that were on that card and there is no impact since then. We will replace the card this afternoon.
Please find all details below:
| Start*: |
19-10-2022 02:30 (noticeable impact since around 7:00) |
| End*: |
19-10-2022 08:45 |
| Duration: |
6 hours 15 minutes |
| Impacted services: |
Internet & telephony |
| Affected Areas**: |
Service area 3: 03, 011, 012, 013, 014, 015, 016, 089 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Netherlands / Telephony /
Dear customers,
We have planned a maintenance (software update) on our voice switches.
We will try to minimize the impact as much as possible, but customers may notice issues with their telephony (calls cut off, numbers unreachable) during the whole maintenance window.
Please find all details below:
| Start*: |
19-10-2022 23:00 |
| End*: |
20-10-2022 01:30 |
| Duration: |
2 hours 30 minutes |
| Impacted services: |
telephony |
| Affected Areas**: |
all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Netherlands / Phishing /
Dear customers,
We would like to inform you about a new phishing wave that is aimed at edpnet customers.
The email with the subject “Gefeliciteerd, de automatische update is voltooid” pretends to come from edpnet and contains a phishing link.
Please do not reply to those emails and do not click on the link. For more information, please, consider reading through our support article on this subject.
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
Also keep in mind that edpnet mails should never come from third party domains.
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Belgium / Mail / Netherlands / webmail /
Dear customers,
We have experienced an outage with our mail services and webmail application due to a software issue on our MySQL server.
Our Network Operations team has investigated and resolved the outage.
Please find all details below:
| Start*: |
05-10-2022 08:33 |
| End*: |
05-10-2022 09:40 |
| Duration: |
1 hour 7 minutes |
| Impacted services: |
Mail services / Webmail |
| Affected Areas**: |
all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
