Outage: Telephony vPBX: Solved
Dear customers, We have experienced an issue on one of our volumes due to a faulty port. Our Network Operations team has resolved the issue by moving the affected volume. Please find all details below: Start: 2017-11-30 13:23* End: 2017-11-30 14:36* Duration: 1h13 Impacted services: vPBX Affected Areas: vPBX clients We apologize for the inconveniences. Best […]
Outage: VPBX services: Solved
Dear customers, We have experienced a major server crash on one of our VPBX servers. Our Network Operations team has resolved the issue by forcing a hard reboot on the affected server. The service was down for +/-10 minutes during booting time. Please find all details below: Start: 2017-11-28 09:50 End: 2017-11-28 10:00 Duration: 10 minutes […]
Outage: Telephony: Solved
Dear customers, We have experienced an outage with our telephony services. Please find all details below: Start: 2017-10-17 09:28* End: 2017-10-17 11:22* Duration: 1hour 54minutes Impacted services: Telephony Affected Areas: All Update 17/10/2017: 22:30 : Soip Switch reboot done. We are looking into the root cause of the outage to avoid it in the future. Update 17/10/2017: 16:57 […]
Outage: Telephony: Solved
Dear customers, We have experienced an outage with our Telephony services. Our Network Operations team has worked together with our Voice System Supplier to provide a solution. Please find all details below: Start: 2017-10-02 10:10* End: 2017-10-02 12:33* Duration: 2h23 Impacted services: Telephony Affected Areas: All Update: 2017-10-02 11:40: We will be performing a switch […]
Outage: Several Proximus street cabinets in region Antwerp North down (Closed)
Dear customers, Due to a fiber cut Proximus acknowledged that a number of street cabinets in the below mentioned areas are disconnected from the net. Edpnet customers connected to these street cabinets can experience an outage of their DSL connection. Our Network Operations team has investigated this outage and is currently in contact with Proximus. […]
Outage: Telephony: Solved
Update: 2017-29-09 14:10: We confirm that the capacity issues have been solved. Small maintenance works will be conducted during the weekend. Update: 2017-29-09 11:50: We are experiencing issues with the capacity due to yesterday’s outage. Our Network Operations team is working together with Voice System Supplier to resolve the issue. Update: 2017-09-28 16:40 : The outage […]
Outage: Internet & Telephony: Solved
Dear customers, We have experienced an outage with internet & telephony services. Our Network Operations team has investigated this outage. There was a power surge at Interxion Brussels which made our main server to reboot. Please, note that it may take some time for all the connections to be reestablished. Please find all details below: Start: 2017-08-07 […]
Outage: Inbound Telephony in The Netherlands: Solved
Dear customers, We have experienced an outage concerning inbound telephony in the Netherlands. Our Network Operations team has provided the solution. Please find all details below: Start: 2017-07-26 10:30* End: 2017-07-28 11:10* Duration: 1:21:40:00 Impacted services: Inbound telephony Affected Areas: all Netherlands voip service We apologize for the inconveniences. Best regards The edpnet team […]
Outage: No internet connectivity on ADSL/VDSL : Solved
Dear customers, We have experienced an outage on ADSL and VDSL lines. Our Network Operations team has found the issue and provided the solution. There was no reconnection possible if the xDSL was disconnected during the issue. All customers who had their xDSL up should not have noticed any problems. The CPE (modem/router) should be rebooted […]
Outage: Internet service : Walloon Brabant, Hainaut region, all services impacted (solved)
Dear customers, We are currently experiencing an outage with region Walloon Brabant, Hainaut. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start: 2017-07-08 15:57* End: 2017-07-08 19:01 Duration: 3h 4min Impacted services: Internet and telephony Affected Areas: A71: 010, 060, 064, […]