Outage: Routing issue with outbound calls to mobile & international numbers [SOLVED]

Dear customers,

We are currently experiencing an outage with outbound calls to mobile & international numbers. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-06-30 10:45*
End: 2016-06-30 12:15*
Duration: Approx. 90 minutes
Impacted services: Telephony, outbound
Affected Areas: All

Update 11:05: We have found the issue and are currently progressing to solve it.

Update 11:35: We are currently performing an update on our routing which, in a few minutes, should solve the issue.

Update 12:15: All routings have been adjusted and no more problems should occur

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Walloon Brabant, Hainaut – all services impacted

Dear customers,

We are currently experiencing an outage with DSL and voice services in Walloon Brabant, Hainaut. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-06-19 17:38*
End: 2016-06-19 18:53
Duration: 1h 25m
Impacted services: All DSL services: Internet, VOIP telephony
Affected Areas: Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071

Update 19:44: the problem has been resolved, power issues at the colocation of proximus

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: all data services (internet, telephony, …)

Dear customers,

We have experienced an outage with DSL services impacted by the maintenance of last night. For most customers, the problem was solved when they restarted their modems. The outage has been fixed by our NOC team.

Please find all details below:

Start: 2016-06-07 2:09 AM*
End: 2016-06-07 9:47 AM*
Duration: 7,5 hours
Impacted services: All data services
Affected Areas: All DSL customers in Belgium

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony

Dear customers,

We have experienced a short interruption on our telephony services.

Please find all details below:

Start: 2016-06-01 14:42 PM
End: 2016-06-01 14:48 PM
Duration: 5 minutes
Impacted services: Voice
Affected Areas: All

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Genk

Dear customers,

We have experienced a possible outage with lines in region Genk. The issue is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-05-31 10:50
End: 2016-05-31 11:00
Duration: ended
Impacted services: Internet services
Affected Areas: Genk

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony services working unstable

Update 24/05/2016 11:30 AM – The issue has been solved

Dear customers,

We are currently experiencing an outage with one of our telephony servers.

Customers may notice troubles with their telephony services (VoIP, SIP-trunking).

The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-05-24 11:10 AM*
End: 2016-05-24 11:30 AM
Duration: 20 minutes
Impacted services: Telephony services (VoIP, SIP-trunking)
Affected Areas: All customers in Belgium with telephony services at edpnet

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Walloon Brabant, Hainaut – all services impacted

Dear customers,

Edpnet was experiencing a short outage with all DSL services in Walloon Brabant, Hainaut due to a power issue on the network.

Please find all details below:

Start: 2016-05-17 14:00 PM*
End: 2016-05-17 14:30 PM*
Duration: 30 minutes
Impacted services: All DSL services: Internet, VOIP telephony
Affected Areas:
Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Namur area – all services impacted

Update 02/05/2016 – 10h01: Impacted customers went back online on 29/04 by 12h40. The full restoration of Proximus network has been finished on Saturday noon, all the services are functioning flawlessly since then.

Dear customers,

We are currently experiencing an outage with all internet services in the Namur area. A fire caused damage to the Proximus infrastructure. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-04-29 09:25 AM*
End: 2016-04-29 12:40 PM*
Duration: 3 hours 15 minutes
Impacted services: All internet services
Affected Areas: Namur area

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Link between 91GEN and 02STR is down [SOLVED]

Dear customers,

We are currently experiencing an outage with our link between 91GEN and 02STR. Traffic has been rerouted but this is causing reduced capacity. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-04-20 08:56 AM*
End: 2016-04-20 09:25 AM*
Duration: 30 minutes
Impacted services: Reduced capacity on Ghent region
Affected Areas: 91GEN: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09

Edit 1 9:25AM*: Link between 91GEN and 02STR has been restored. We are monitoring traffic.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Partial telephony outage

Dear customers,

We are currently experiencing a partial outage with telephony. The outage was  investigated by our NOC team, who found that one of the servers responsible for telephony crashed. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-04-19 10:00 AM*
End: 2016-04-19 10:20 AM*
Duration: 20 minutes
Impacted services: Partial: Telephony
Affected Areas: All areas

Edit 1: The cause was found to be one of the telephony servers that went down. It was rebooted and shortly came up again. A few calls still fail.

Edit 2 10:45AM*: The server was taken down again for maintenance due to lingering issues. We are bringing it back online as soon as the maintenance ends.

Edit 3 11:00AM*: The server is back online. We are monitoring it for faults.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time