Outage: Mail service down
Dear customers, We are currently experiencing an outage with mail service. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2016-02-16 09:20 AM* End: 2016-02-16 10:00 AM* Duration: 2016-02-16 10:00 AM Impacted services: Mail Affected Areas: We apologize for […]
Maintenance in Roeselare planned for 22-02-2016
Dear customers, Edpnet has planned a maintenance in order to renew critical infrastructure. This maintenance may affect your services. Please find all details below: Start: 2016-02-22 00:00 AM* End: 2016-02-22 06:00 AM* Expected downtime: 15 minutes Impacted services: All data services on ADSL (internet, telephony, …) Affected Areas: Roeselare: 051 We apologize for the inconveniences. […]
Info: upstream vectoring issue FRITZ!Box
Dear customers, We would like to inform you about an issue we found with our FRITZ!Box 7360/7490 routers. Problem: During the implementation of upstream vectoring, which allows upstream speeds up to 20Mbps, we noticed that during boot up the FRITZ!Box router synchronization falls back to 576kbps. This problem occurs only on vector profiles. Solution: This […]
Maintenance planned on 14/12 for Walloon Brabant and Hainaut
Dear customers, To ensure that your data solution continues to function flawlessly, Proximus will shortly be carrying out works on its network. This work may have an impact on your data communications. This maintenance may affect your services. Please find all details below: Start: 2015-12-14 00:00 AM* End: 2015-12-14 06:00 AM* Duration: 10 minutes Impacted services: […]
Field interventions in the Brussels region
UPDATE 25/11/2015: Dear customer We would like to inform you that Proximus has decided to restart executing provisioning field interventions for all products in all 19 Brussels communities and Vilvoorde, as from Wednesday 25/11/2015. Pending orders of previous days remain under close monitoring by the Provisioning teams. We apologise for the inconvenience the measures of […]
Maintenance planned on 03/11 for Flemish region
Update 03/11 – The maintenance has been successfully completed Dear customers, To ensure that your data solution continues to function flawlessly, Proximus will shortly be carrying out works on its network. This work may have an impact on your data communications. This maintenance may affect your services. Please find all details below: Start: 2015-11-03 05:50 […]
Maintenance planned on 04/11 for Flemish region
Update 04/11 – The maintenance has been successfully completed Dear customers, Edpnet has planned a maintenance in order to perform a software upgrade on the equipment. This maintenance may affect your services. Please find all details below: Start: 2015-11-04 05:50 AM* End: 2015-11-04 06:10 AM* Duration: 5 minutes Impacted services: All data services (internet, telephony, …) […]
Outage: VoIP telephony / SIP trunking
Dear customers, We’ve experienced an outage with VoIP/SIP services due to a fault of one of our telephony switches. For this moment the outage is solved. All services are up and running. Please find all details below: Start: 2015-10-25 23:45 End: 2015-10-26 10:30 Duration: 11 hours Impacted services: VoIP telephony / SIP trunking Affected Areas: All […]
Info: Migration of webserver lweb05
Dear customers, We are currently in the process of migrating linux webserver lweb05 to our new webcluster to provide a better service. This also means that newer PHP versions will become available on request. Please verify your database settings so they are on ‘localhost’. Connecting to the FTP server is best done by using your […]
Partial Outage: Cloud PBX
Dear customers, We are currently experiencing an outage with a server used for our Cloud PBX servers. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find the info below. Start: 2015-07-29 10:30 AM* End: 2015-07-29 11:00 AM* Duration: 30 minutes Impacted services: Several […]