Veiligheidswaarschuwing: “Ghost” lek in Linux distributies

Beste klanten,

Recent werd er een lek gevonden in bijna alle Linux distributies via de “Name Service Switch (nss) library”. Deze bug staat mensen toe om toegang te krijgen tot deze systemen en hierop code uit te voeren.

U kan onderaan dit bericht verdere informatie terugvinden, alsook de uitleg hoe u dit lek kan sluiten. Edpnet heeft haar systemen reeds geüpdatet, we raden onze klanten aan om hetzelfde te doen.

A heap-based buffer overflow was found in glibc’s __nss_hostname_digits_dots() function, which is used by the gethostbyname() and gethostbyname2() glibc function calls. A remote attacker able to make an application call either of these functions could use this flaw to execute arbitrary code with the permissions of the user running the application.

Bron en info:

Met vriendelijke groeten, Het edpnet team

Security bulletin: “Ghost” vulnerability on Linux devices

Dear customers,

Recently a critical security bug has been found with the Name Service Switch (nss) library in almost all Linux distributions. This bug can allow attackers to gain access to affected systems remotely by possibility to remotely execute arbitrary machine code without permissions.

Information on this bug and how it can be resolved can be found below. Edpnet has already patched this vulnerability on all of its servers, and we strongly advice our customers to do the same.

A heap-based buffer overflow was found in glibc’s __nss_hostname_digits_dots() function, which is used by the gethostbyname() and gethostbyname2() glibc function calls. A remote attacker able to make an application call either of these functions could use this flaw to execute arbitrary code with the permissions of the user running the application.

Source and info:

Best regards,The edpnet team

*All times are listed in CET, Central European Time

Info: Phishing report

Dear customers,Some customers have received the phishing e-mail below.
We would like to inform you that this message can be disregarded and is not coming from edpnet.

What is Phishing? Phishing emails are fraudulent messages made to look like they were sent by reputable companies in an attempt to gather your personal and financial details.


From: INFO SERVICE TELENET [mailto:<removed>]
Sent: woensdag 3 december 2014 16:30
Subject: *Chers (es) clients (es) de EDPNET,*
*Chers (es) clients (es) de EDPNET,*
Le service technique chargé de la maintenance des comptes de messagerie a détecté des accès illégaux à votre messagerie à travers différentes adresses IP. Au risque que votre compte ne soit suspendu dans les prochains jours, notre service de maintenance vous demande de confirmer vos accès de connexion. Au cas où les informations ne seront pas fournies, votre accès à la messagerie serait suspendu définitivement. Pour des raisons de sécurité, veuillez fournir l’intégralité des informations demandées.
Complétez les informations suivantes pour la confirmation à votre accès

* Nom d’utilisateur:………………………………….
* Mot de passe:………………………………………. 
* Adresse e-mail :…………………………………… 
* Mot de passe :………………………………………
* E-mail secondaire :………………………………… 
* Mot de passe :………………………………………. 
* Date de naissance:………………………………… 
* Pays ou territoire:…………………………………..
* Profession:………………………………………………
* Tel:…………………………………………………………
Dès la réception de ces informations, votre messagerie serait suivie contre les accès illégaux. Merci de votre collaboration. 

Webmail EDPNET*


*L’équipe EDPNET*

Info: Possible Power Shortage

Edpnet would like to inform you of the availability of our services during the possible powercuts.

Our government and the media already communicated about the possible power shortage in the next coming months. It is possible that rotational electrical power cuts will be executed in order to avoid a general power outage at any time.
These power cuts will be executed in phases, per areas, presumably during peak hours (between 17h and 20h).

Meanwhile, the government launched the campaign “Off/On” with the aim to provide as much useful information as possible and to answer the many questions you are facing:

You can visit following pages as well:

Will there be a power cut for my area?

The edpnet colocation is not included in a region for a possible power cut. Moreover our colocation is equipped with a UPS system and a backup power supply.  Edpnet will still be reachable by phone as well.

You can check whether your street is included or not on following sites:
You can also register on (address, two phone numbers, two e-mail addresses) and you will be notified 24 hours in advance via text message and email if there will be a power cut. This is a service offered by the federal government.

Will everything still work?

First and foremost, if the power is interrupted locally and you do not have a back-up power supply, your edpnet services are interrupted immediately. Your modem/router will go offline.

Devices with batteries, e.g. mobile phones or portable phones will function until the battery is empty. Provided that the underlying service remains operational.
An overview:


    • Edpnet Site: No interruption
    • Supplier Site: Possible interruption for DSL lines connected to street cabinets without a back-up power system
    • Edpnet Site: No interruption
    • Supplier Site: No interruption


  • edpnet Telephony (VOIP/SIP trunk/VPBX)
    • Edpnet Site: No interruption
    • Supplier Site: No interruption
  • edpnet mobile
    • Edpnet Site: No interruption
    • Supplier Site: No interruption for 2h (estimated antenna battery life)
      Please text instead of calling


  • Webhosting/e-mail/Virtual-Dedicated
    • Edpnet Site: No interruption
  • Colocation
    • Edpnet Site: No interruption
    • Supplier Site: No interruption

Other Services

  • IP Transit
    • Edpnet Site: No interruption
    • Supplier Site: No interruption
  • Online Backup
    • Edpnet Site: No interruption
    • Supplier Site: No interruption

Will my internet connection still work?

Both edpnet’s and its supplier network infrastructure will remain operational for 4 hours for DSL lines. However, lines (typically VDSL lines) connected to street cabinets (these units are not equipped with a back-up power supply) will go offline.  But at the same time, your local power supply will be interrupted and your modem / router will go offline.

If you have a back-up power supply yourself, you will not go offline unless the street cabinet to which your DSL line is connected does not have its own back-up power supply.

Will my edpnet telephony subscription (internet telephony) still work?

As long as your appliances have power and your internet connection is online, your telephony service will work.

Will my edpnet mobile subscription (mobile phones) still work?

The antennas in your area are equipped with batteries which are able to cope with a two-hour power cut. We strongly advise you to use text messages instead of calling. Do not forget that data drains your battery very quickly. Charge your mobile phone in time if you know that there will be a power cut.

An important tip

Once power has returned, please do not restart all your appliances at once in order to avoid new disruptions on the mains network. We recommend you to switch off all your appliances and to pull the plug(s) if you are informed that the power will be cut. This minimizes the risk that they might be damaged when the power to your home is actually shut down.

Edpnet can cope with normal power restrictions and power failures when it comes to keeping its network equipment operational. The accuracy and completeness of the measures taken cannot be guaranteed in the exceptional situation of a national power outage plan and the related general local power cut-offs. Both the power outage plan as the activation process are government decisions. As stated in our General Terms and Conditions, edpnet is not liable for the unavailability of any edpnet service due to circumstances beyond edpnet’s control. Therefore edpnet cannot be held liable for any consequences or damages resulting from this outage.

26 November – Short connectivity issue

Dear customers,

Because of a change on our core infrastructure, customers without a fixed IP may have had issues with their connection. Rebooting the modem solved the issue. Professional customers with a fixed IP did not have any impact.

We apologize for the inconvenience

The edpnet team

*All times are listed in CET, Central European Time

10 November – Vandalism in Proximus buildings

Dear customers,

Due to suspected vandalism on the Proximus network, 2 LEX’s have been disconnected. Multiple copper and fiber cables were cut, causing a large impact on ADSL and VDSL customers.

Update: According to Proximus, the last connections should be up by tomorrow evening.
The affected customers are in zones 071, Gosselies and Montigny-le-Tilleul.

More info: (Dutch Article)

Description: Cables cut in LEX’s Wallonia
Start: 2014-11-08
Expected End: 2014-11-11 PM
Duration: /
Impacted services: All edpnet services for the affected customers

We apologize for the inconvenience

The edpnet team

*All times are listed in CET, Central European Time

Phishing Report

Dear customers,

Some customers have received the phishing e-mail below.
We would like to inform you that this message can be disregarded and is not coming from edpnet.

—–Original Message—–
Van: []
Verzonden: donderdag 2 oktober 2014 10:31
Aan: undisclosed-recipients:

Onderwerp: Belangrijke Post Notice

Οur securιty systeem υnυsυal actιvιty οn yουr mailaccount gedetecteerd, om te terug te krijgen ιt yοu’ll nodig hebt om uw accοunt ιnfοrmatιοn updaten. door te klikken op de link hieronder en aanmelden.

<Link removed for security reasons>

Edpnet Support

—–Original Message—–
De : admin update []
Envoyé : samedi 30 août 2014 01:05
Objet : (c) Webmail IT Help Desk. 


An Attempt has been made to Your Account from a new computer. For the security of your account, we are poised to open a query or update your account. Kindly Click,

<Link removed for security reasons>

for secure security and instant online account upgrade.
© Webmail IT Help Desk.

18 September 2014 – Email Migration

Update: 2014-10-02:  The migration is now complete. We had some receiving issues yesterday evening which are resolved.

Dear customers,

Edpnet will start migrating its customers’ e-mail accounts to a new and improved server farm.

The webmail on now supports SSL encryption for better security between the customer and our servers.

During this migration, customers may not get any incoming e-mail during 5-15 minutes whilst their account is being migrated. Once done, those e-mails will be delivered.

Description: Email migration
Start: 2014-09-22
End: 2014-10-01
Impacted services: Edpnet Email

We apologize for the inconvenience

The edpnet team

Geen heartbleed impact

Zoals u misschien reeds weet, is er een bug ontdekt, Heartbleed genaamd, in het “OpenSSL”-protocol.
Deze bug is een een programmeerfout in OpenSSL. OpenSSL is beveiligingssoftware die zorgt voor de beveiliging van confidentiële gegevens die over het internet verstuurd worden. OpenSSL wordt wereldwijd gebruikt voor allerhande applicaties (zoals bv. Webmail, homebanking, social media,…). Door dit lek kunnen (met nadruk op kunnen) cybercriminelen toegang krijgen tot persoonlijke gegevens. Normaal is dergelijke informatie geëncrypteerd, maar de heartbleed bug maakt het mogelijk om die informatie te onderscheppen. Niet alle webservers, websites, etc. bevatten deze bug.  Alles hangt af van de versie van OpenSSL die geïnstalleerd is.

Onze My edpnet/e-mail/hostings en andere applicaties waren nooit geïmpacteerd.  

Indien u meer over Heartbleed wil lezen, dan kan u terecht op :

Belangrijk om weten is dat edpnet gebruik maakt van het OpenSSL protocol maar niets te maken heeft met de heartbleed bug. Het OpenSSL-protocol wordt wereldwijd door zeer veel bedrijven en organisaties gebruikt.

Wij willen onze klanten aanraden om de wachtwoorden van hun accounts (social media, webmails,…) preventief te wijzigen en te versterken.

Hieronder enkele tips voor een veilig wachtwoord :

  • De lengte van het wachtwoord : hoe langer het paswoord, hoe sterker.
  • Verander uw wachtwoord regelmatig.
  • Gebruik een zin als wachtwoord.
  • Gebruik verschillende karakters: hoe meer variëteit in karakters, hoe beter. Gebruik kleine letters, hoofdletters, cijfers en leestekens en wissel deze af.
  • Maak gebruik van een wachtwoord manager (bvb : LastPass, KeePass, Roboform, 1Password en vele anderen. Meer info op

No heartbleed impact

As you may already know, a bug called ‘Heartbleed’ was recently detected in the ‘OpenSSL’ protocol.
This bug is an error in the OpenSSL software. OpenSSL is security software that protects your confidential data when it travels on the internet. OpenSSL is used in application worldwide (e.g. webmail, home banking social media, …).
Because of this bug it was possible for cybercriminals to access your confidential data. The heartbleed bug made it possible to intercept data that should be encrypted. 
Not all sites are/were affected, however some major sites you use probably are (it depends on which OpenSSL version was installed).
Our My edpnet/e-mail/hostings and other applications were not impacted.
If you want to know more about Heartbleed you can read more about it on :
It is important to note that this bug has nothing to do with edpnet. The Open SSL protocol is being used by lots of companies and organizations worldwide.
However, we encourage all our customers to change and reinforce their passwords for all their accounts (social media, webmail, etc.) preemptively.
To create a strong password, pay attention to the following:
  • Change your password on a regular basis
  • The length of your password: the longer, the better.
  • The variety of characters: the more variety the better. Mix lowercase, uppercase, numbers and symbols.
  • Practical tip: use a pass phrase instead of a single password.
  • Use a password manager (like LastPass, KeePass, Roboform, 1Password and more. More info on