Belgium / Issue / Mobile / outage /
Dear customers,
We have experienced an outage with mobile telephony. Customers may have noticed voice issues, longer call setup time or no network at all. The cause of the problem was found and solved by the service supplier.
If you still have issues with your mobile services, please reboot your cellphone device.
Please find all details below.
| Start*: |
02-03-2021 11:00 |
| End*: |
02-03-2021 12:35 |
| Duration: |
1 hour 35 minutes |
| Impacted services: |
mobile telephony |
| Affected Areas**: |
all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
UPDATE 12h05 : the cause of the problem is found, problem solution is ongoing.
Belgium / Info / Maintenance / Planned /
Dear customers,
Proximus has planned an urgent pro-active maintenance on its network.
This maintenance may affect your services.
Please find all details below:
| Start*: |
12-03-2021 00:00 |
| End*: |
12-03-2021 06:00 |
| Duration: |
potential impact: up to 6 hours |
| Impacted services: |
all internet services |
| Affected Areas**: |
Liège |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance in order to perform a software update on its equipment.
This maintenance may affect your services.
Please find all details below:
| Start*: |
25-02-2021 01:00 |
| End*: |
25-02-2021 06:00 |
| Duration: |
potential impact: 20 minutes |
| Impacted services: |
all internet services |
| Affected Areas**: |
Brussels regions: Bruxelles (1000), Sint-Joost-ten-Node, Schaarbeek, Etterbeek, Woluwe-Saint-Lambert, Woluwe-Saint-Pierre, Uccle, Molenbeek-Saint-Jean, Berchem-Sainte-Agathe, Ganshoren, Koekelberg;
Geel, Herentals, Westerlo, Olen, Grobbendonk;
Dendermonde, Wetteren, Laarne, Wichelen, Lede;
Dilbeek, Asse;
Kortrijk, Wevelgem, Kuurne, Lendelede;
Sint-Truiden, Zoutleeuw, Nieuwerkerken;
Wavre, Ottignies-Louvain-la-Neuve, Rixensart, Court-Saint-Etienne |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start*: |
10-03-2021 01:00 |
| End*: |
10-03-2021 06:00 |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
all internet services |
| Affected Areas**: |
Houthulst;
Bree, Bocholt;
Couvin |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start*: |
08-03-2021 01:00 |
| End*: |
08-03-2021 06:00 |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
all internet services |
| Affected Areas**: |
Tielt-Winge, Lubbeek, Bekkevoort;
Dalhem;
Chièvres |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance on its cabling infrastructure.
This maintenance may affect your services.
Please find all details below:
| Start*: |
05-03-2021 00:00 |
| End*: |
05-03-2021 06:00 |
| Duration: |
potential impact: up to 6 hours |
| Impacted services: |
all internet services |
| Affected Areas**: |
Gembloux |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start*: |
03-03-2021 01:00 |
| End*: |
03-03-2021 06:00 |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
all internet services |
| Affected Areas**: |
Jabbeke;
Lubbeek, Holsbeek;
Namur |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance on its cabling infrastructure.
This maintenance may affect your services.
Please find all details below:
| Start*: |
19-02-2021 00:00 |
| End*: |
19-02-2021 06:00 |
| Duration: |
potential impact: up to 6 hours |
| Impacted services: |
all internet services |
| Affected Areas**: |
Gembloux |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
Edpnet has planned a maintenance on one of our core routers in order to improve the performance and the quality of our services.
This maintenance will cause a short interruption (up to 30 minutes) of your connection. If you experience a longer downtime, please reboot your modem/router,
Please find all details below:
| Start*: |
09-02-2021 04:30 |
| End*: |
09-02-2021 05:30 |
| Duration: |
up to 30 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
41GRE: Liège, Namur, province of Luxembourg |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start*: |
22-02-2021 01:00 |
| End*: |
22-02-2021 06:00 |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
all internet services |
| Affected Areas**: |
Ranst, Zandhoven;
Laakdal;
Lo-Reninge, Vleteren;
Namur;
Stavelot |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site