Maintenance planned on 02/03/2022 – impacted services: All internet services – region: Gavere : CLOSED

Dear customers,

Proximus has planned a maintenance in order to move some underground cables before the road works.

This maintenance may affect your services.

Please find all details below:

Start*: 02-03-2022 00:15
End*: 02-03-2022 06:00
Duration: 5 hours 45 minutes
Impacted services: all internet services
Affected Areas**: Gavere

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 16/02/2022 – impacted services: All internet services – region: Koksijde : Closed

Dear customers,

Proximus has planned a maintenance which may affect your services.

Please find all details below:

Start*: 16-02-2022 01:00
End*: 16-02-2022 06:00
Duration: 5 hours
Impacted services: all internet services
Affected Areas**: Koksijde

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: Network hardware failure: Solved

Dear customers,

We are currently experiencing an outage with our network backbone.  Our Network Operations team is investigating this outage.  Further updates will be released as soon as possible.

Edit 18:50*:  Broken card replaced, all services restored.

Please find all details below:

Start*: 09-02-2022 13:49*
End*: 09-02-2022 18:31*
Duration: 5:18
Impacted services: All internet services
Affected Areas**: 02STR, 03BKC, 41GRE

 

Edit 16:15*: We have identified the failure and mitigated its downsides. Users may have noticed increased latency from 14:00 onwards but this should be resolved since 16:15. Our techs are moving onsite to replace affected hardware.
Edit 17:26*: You may still notice some latency, we are working on minimizing this as much as possible until the hardware replacement is done.
Edit 18:50*:  Broken card replaced, all services restored.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 04/02/2022 – impacted services: All internet services – region: Schaerbeek, Evere, Bruxelles : CLOSED

Dear customers,

Proximus has planned a maintenance which may affect your services.

Please find all details below:

Start*: 04-02-2022 01:00
End*: 04-02-2022 06:00
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas**: Schaerbeek, Evere, Bruxelles (1000)

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 25/01/2022 – impacted services: All internet services – region: Brussels : CLOSED

Dear customers,

We have planned a maintenance on one of our core routers in order to improve the performance and the quality of our services.

These works may cause a short interruption of your connection during scheduled maintenance window.

Please find all details below:

Start*: 25-01-2022 05:00
End*: 25-01-2022 06:00
Duration: single disconnection for up to 5 minutes
Impacted services: all internet services
Affected Areas**: 02STR: Brussels region

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 21/12/2021 – impacted services: All internet services – region: West and East Flanders : CLOSED

Dear customers,

We have planned a maintenance on one of our core routers in order to improve the performance and the quality of our services.

The changes will cause a disconnect for affected sessions.

Please find all details below:

Start*: 21-12-2021 05:00
End*: 21-12-2021 06:00
Duration: 1 hour
Impacted services: all internet services
Affected Areas**: West and East Flanders

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 10/12/2021 – impacted services: All internet services – region: Schaerbeek

Dear customers,

Proximus has planned a maintenance which may affect your services.

Please find all details below:

Start*: 10-12-2021 01:00
End*: 10-12-2021 06:00
Duration: 5 hours
Impacted services: all internet services
Affected Areas**: Schaerbeek

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 08/12/2021 – impacted services: All internet services – region: Blankenberge

Dear customers,

Proximus has planned a maintenance in order to move some underground cables before the road works.

This maintenance may affect your services.

Please find all details below:

Start*: 08-12-2021 01:00
End*: 08-12-2021 06:00
Duration: 5 hours
Impacted services: all internet services
Affected Areas**: Blankenberge

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 14/12/2021 – impacted services: All internet services – region: Brussels

Dear customers,

We have planned a maintenance on one of our core routers  in order to improve the performance and the quality of our services.

The hardware upgrade will require several reboots, so we expect multiple service disruptions.

Please find all details below:

Start*: 14-12-2021 02:00
End*: 14-12-2021 05:00
Duration: multiple disconnections during the maintenance window
Impacted services: all internet services
Affected Areas**: 02STR: Brussels

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 28/11/2021 – impacted services: All internet services – region: Seraing

Dear customers,

Proximus has planned a maintenance which may affect your services.

Please find all details below:

Start*: 28-11-2021 00:00
End*: 28-11-2021 06:00
Duration: 6 hours
Impacted services: all internet services
Affected Areas**: Seraing

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site