Maintenance planned on 10/04/2020 – impacted services: Telephony

Dear customers,

Edpnet has planned a maintenance in the night of 9 to 10 April in order to apply a software update on our voice switches.

This maintenance may cause issues on incoming and outgoing calls.

Please find all details below:

Start*: 2020-04-10 00:00
End*: 2020-04-10 00:15
Duration: 15 minutes
Impacted services: Telephony
Affected Areas**: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Info: Phishing pop-up with edpnet logo

Dear customers,

We would like to inform you about a new phishing wave – customers see a pop-up with edpnet logo shown up while surfing the web. The message claims that edpnet is running a promotion on the occasion of its anniversary (or a satisfaction survey, contest, etc.) and is offering some gifts to the customers.

This is a fake phishing pop-up and is not coming from edpnet.

Please do not click on any link and do not reply to that message!

For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/how-do-i-block-phishing-pop-ups.html

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Maintenance planned on 08/04/2020 – impacted services: Telephony

Dear customers,

Edpnet has planned a maintenance in the night of 7 to 8 April in order to apply a software update on our voice switches.

This maintenance may cause issues on incoming and outgoing calls.

Please find all details below:

Start*: 2020-04-08 00:00
End*: 2020-04-08 00:15
Duration: 15 minutes
Impacted services: Telephony
Affected Areas**: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: DSL services (regions: Namur/Charleroi/Liège/Mons) #SOLVED

Dear customers,

We are currently experiencing an outage with our DSL services in the southern provinces.  Our Network Operations team is investigating this outage.  Further updates will be released as soon as possible.

Please find all details below:

Start*: 2020-03-31 06:29*
End*: 2020-03-31 11:15*
Duration: 4:45h
Impacted services: All DSL services
Affected Areas**: 41GRE: Liège, Namur, province of Luxembourg
71GIL: Charleroi, Mons, Tournai, Namur

EDIT 10:30*: The cause is found. During a migration to proactively improve our capacity due to the increasing bandwidth usage, an issue with our supplier’s hardware occurred causing them to block traffic. We are currently working with the supplier to rectify this problem as soon as possible, this happens region per region.

EDIT 11:15*: All regions have been brought back online. The issues should be resolved. It is possible you will need to restart your modem to come back online.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 6/03/2020 – impacted services: Telephony

Dear customers,

Edpnet has planned an urgent maintenance in order to improve stability to our telephony platform. Some users may have experienced dropped calls recently, and we aim to resolve that. This maintenance is critical and cannot be moved.

This maintenance may affect your services.

Please find all details below:

Start*: 2020-03-06 00:00*
End*: 2020-03-06 00:30*
Duration: One minute
Impacted services: All telephony via EDPNET
Affected Areas**: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 04/03/2020 – impacted services: all internet services

Dear customers,

Edpnet has planned a maintenance in order to increase the network capacity.

This maintenance will cause an interruption (up to 1 hour) of your internet connection. If you experience a longer downtime, please reboot your modem/router.

Please find all details below:

Start*: 2020-03-04 02:00
End*: 2020-03-04 05:00
Duration: up to 1 hour of downtime
Impacted services: All internet services
Affected Areas**: 03BKC: Antwerp, Limburg, Flemish Brabant
91GEN: West and East Flanders

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 09/03/2020 – impacted services: all internet services – region: Gent

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 2020-03-09 01:00
End*: 2020-03-09 06:00
Duration: potential impact: up to 2h30min
Impacted services: All internet services
Affected Areas**: Gent and regions Merelbeke, Melle, Destelbergen, Laarne

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 18/02/2020 – impacted services: all internet services : CLOSED

Dear customers,

Edpnet has planned a maintenance in order to increase the network capacity.

This maintenance will cause a short interruption (up to 30 minutes) of your internet connection. If you experience a longer downtime, please reboot your modem/router.

Please find all details below:

Start*: 2020-02-18 05:00
End*: 2020-02-18 06:00
Duration: expected impact: up to 30 minutes of service interruption
Impacted services: All internet services
Affected Areas**: 71GIL: Walloon Brabant, Hainaut
41GRE: Liège, Namur, province of Luxembourg

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 14/2/2020 – impacted services: Telephony : CLOSED

Dear customers,

Edpnet has planned a maintenance with the express purpose of merging two of our separate voice switches. In the night of 13 to 14 February, we will be taking down SIP2 (212.71.16.194 & 212.71.3.226) and SIP3 (212.71.3.242) and merging them. The resulting server SIP2 will remain accessible on ALL IP-addresses previously linked to the old servers.

This maintenance may affect your services: Calls that were active on these two servers will be dropped when they are shut down and all new in- and outbound traffic will be temporarily directed to SIP1. No capacity issues are expected. Be sure to use our SIP gateway sip.edpnet.be to be able to continue calling during the downtime.

Please find all details below:

Start*: 2020-02-14 00:00
End*: 2020-02-14 01:00
Duration: 1 hour
Impacted services: Some telephony
Affected Areas**: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 07/02/2020 – impacted services: Telephony : CLOSED

Dear customers,

Edpnet has planned a maintenance in order to upgrade our telephony servers. Due to our redundant platform, all services will keep working, but you may experience interrupted calls.

Please find all details below:

Start*: 2020-02-07 00:00
End*: 2020-02-07 00:30
Duration: 30 minutes
Impacted services: All telephony (minimal impact expected)
Affected Areas**: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site