Outage: AMS-IX Internet Exchange
Dear customers, There is currently a connectivity issue towards AMS-IX. One of our internet exchange partners. This results in very slow traffic as it is being rerouted through our other partners. This will affect all internet providers using AMS-IX. Description: Start: 2015-05-13 12:40 PM* End: 2015-05-13 13:10 PM* Duration: Unknown Impacted services: All internet services. […]
Outage: Explore lines
Dear customers, We are currently experiencing issues with Explore lines. The issue is currently under investigation by our NOC team. Further updates will be released as soon as possible. Description: Start: 11:15 AM 28/04/2015 End: Duration: Impacted services: All fiber lines. Updates 14:21 – Proximus has sent an Engineer to replace a card, no further […]
Problemen Mailservers
Beste klanten, Er werd een storing gemeld met onze mailservers. Na onderzoek bleek dit een probleem te zijn met de verbinding naar de opslagruimte. Alle services werken nu terug normaal. Met vriendelijke groeten, Het edpnet Team
24 November – EFM + Fiber outage information
Dear customers, We had an outage on all the EFM and Fiber connections this morning. The cause was a defective connector card on the Proximus Backbone. The card was replaced at 7.25AM. Description: Start: 2014-11-24 02:15 AM*End: 2014-11-24 07:25 AM*Duration: 05h 10mImpacted services: All services for our Fiber and EFM customers. These customers have been informed […]
10 November – Vandalism in Proximus buildings
Dear customers, Due to suspected vandalism on the Proximus network, 2 LEX’s have been disconnected. Multiple copper and fiber cables were cut, causing a large impact on ADSL and VDSL customers. Update: According to Proximus, the last connections should be up by tomorrow evening.The affected customers are in zones 071, Gosselies and Montigny-le-Tilleul. More info: […]
21 October – Short interruption zone Ghent & West-Flanders
Dear customers, Due to recent power issues in Belgacom locations preventive maintenance works are being held. Due to a human error this preventive maintenance caused a short interruption in the power causing a interruption in traffic in region Ghent & West-Flanders. The situation is now optimal with dual powerfeeds and new UPS equipment. We apologize […]
14 October – interuption DSL network in region Brussels
Update: There was a second short outage at 20:40 until 20:50.Dear customers, due to a power outage we lost connectivity towards our Brussels DSL network. Description: Start: 14/10/2014 19:25 End: 14/10/2014 19:37 Impacted services: DSL lines in Brussels region We appologize for the inconvenience The edpnet team
25 September 2014 – Routing issues
Dear customers, Due to a fiber cut some websites became unreachable, we are working on a solution. Update: The fiber is restored, the problems should be gone Description: Routing issues due to fiber cut Start: 25/09/2014 16:05End: 25/9/2014 19:11Impacted services: some websites are unreachable We appologize for the inconvenience The edpnet team
11 September 2014 – Unreachable by phone
Dear customers, UPDATE 11/09/2014 – 20h: Our telephony problem is solved. We are currently not reachable by phone, we are working on a solution. There is no impact for our customers internet or telephony connections. Description: Start: 11/09/2014 08:40End: 11/09/2014 20:00Impacted services: There was no impact for our customers’ internet and telephony connections. We apologize […]
08 September 2014 – Outage Antwerp
Dear customers, There are issues with the connection between the Belgacom and Edpnet network. Alle customers in the Antwerp area will have issues with their internet connection. We are working ASAP on resolving this issue. Please try rebooting your modem occasionally whilst our network is switching over onto the backup. Description: Start: 2014-09-08 11:20 AMEnd: […]