29 April 2013

There is currently an outage in East- and West-Flanders impacting internet and telephony services.
Edpnet is trying to solve this as fast as possible.

Update 29/04/2013 10:21: There’s an outage in our supplier’s network. We’ll let you know as soon as any ETR is available. Sorry for the inconveniences.

Update 29/04/2013 11:15: The fault is detected, splicers are already working on it. The connection should be restored in a few hours. We’ll keep you informed of any new information.

Update 29/04/2013 12:33: We’ve just received a confirmed ETR. The issue should be solved by 14h00.

Update 29/04/2013 13:13: It has been found out that the issue is more complicated than expected, there’s a large section of fiber to be replaced. Splicers are currently working on it. We expect it to be solved within 2 hours. Thanks a lot for your patience and understanding.

Update 29/04/2013 15:56: First of all, we’re sorry for the delay in the update. The splicing has been just finished, all customers should get online again. The end of the works is not confirmed yet though, we’ll keep you informed.

Update 29/04/2013 16:29: Our supplier confirmed that all the affected fibers were replaced. All services are up and running with no further issues since 15h55.
We apologize for the inconveniences it caused and thank you for your patience.

Edpnet apologizes for any inconveniences caused.