18 November 2013

There was a short outage on our network for the regions East- and West-Flanders, this afternoon at 13h35 until 13h50. Since last night the old line (or our former supplier) has an outage due to a broken network card. No problem for our customers, as our fiber backup took over and all internet traffic was redirected.

This afternoon the old supplier replaced the broken card. Our new Cisco backup equipment detected this hardware replacement and made a wrong reaction on the backup/reroute. Our NOC team is investigating with Cisco engineers why the new equipment made this ‘wrong’ detection.

Meanwhile to avoid this, our NOC team deactivated manually the old line/former supplier. In this case further interventions/changes on the former suppliers network can not intervene our backup/reroute.

Our apologies for the inconvenience.