16 October 2013

There is currently an outage in East- and West-Flanders impacting internet and telephony services. Edpnet is trying to solve this as fast as possible.

We’ll let you know as soon as any ETR is available. Sorry for the inconveniences caused.

Update 16/10/2013 12:54: Our local supplier is working on identifying the problem. We’ll keep you informed of any new information on this matter. Sorry again for the inconveniences.

Update 16/10/2013 13:05: The fault is detected: there’s a major fiber cut between Gent and Brussels. No ETR available yet, we’re cheching it with our supplier.

Update 16/10/2013 13:43: The fiber cut is finally located. We expect the splicers to arrive on location at 14:15. We’ll keep you up to date with the progress of the works and we’ll let you know the final ETR once it’s available. We apologize again for the inconvenience and thank you for your understanding.

Update 16/10/2013 14:48: The splicers are working on the issue now. Unfortunately, we still cannot provide you with a confirmed repair time. We’re monitoring the situation and will update you soon.

Update 16/10/2013 15:40: The problem seems to be quite complicated to solve, there’s almost a hundred of fiber pairs to be spliced. The ETR for the moment is around 18:00. We’ll let you know once it’s confirmed.

Update 16/10/2013 17:10: The splicing works are still ongoing. The ETR remains the same, we expect the issue to be solved at around 18:00. We’ll keep you posted.

Update 16/10/2013 18:24: The splicing works are still ongoing, got confirmation that first fibers are getting online, ours isn’t online yet. We’ll keep you posted.

Update 16/10/2013 19:42: Everything seems to be up and running again!

Thanks to everybody for your patience and understanding, we hope our next blog post will be about the new fibers being up!