Issue with DSL speeds in the Antwerp Region (solved)
Update 24/12/2015 – 08h23: The situation has been resolved. Update 24/12/2015 – 06h28: There will be a short traffic interruption around 07h00 CET Dear customers, We are currently experiencing an issue with DSL speeds in the Antwerp region. Other nearby regions may be affected. The outage is currently under investigation by our NOC team. Further […]
Solved: edpnet mobile
Dear customers, We were experiencing an outage with mobile services. The outage is now solved. Please find all details below: Start: 2015-12-03 11:00 AM* End: 2015-12-03 11:50 AM* Duration: … Impacted services: edpnet mobile Affected Areas: all Belgium We apologize for the inconveniences. Best regards The edpnet team *All times are listed in CET, […]
Field interventions in the Brussels region
UPDATE 25/11/2015: Dear customer We would like to inform you that Proximus has decided to restart executing provisioning field interventions for all products in all 19 Brussels communities and Vilvoorde, as from Wednesday 25/11/2015. Pending orders of previous days remain under close monitoring by the Provisioning teams. We apologise for the inconvenience the measures of […]
Outage: Short connectivity drop – Walloon area
Dear customers, We have experienced a short connectivity drop in the Walloon area due to faulty cabling. This was rectified immediately. Please find all details below: Start: 2015-11-17 14:30 AM* End: 2015-11-17 14:32 AM* Duration: +/- 1 minute Impacted services: All edpnet services (internet, telephony, hosting, mail, …) Affected Areas: Internet and Telephony: Walloon area, […]
Outage: Edpnet numbers are unreachable from outside networks (solved)
Dear customers, We are currently experiencing an outage with our voice services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Updates: The problem is solved by resetting all incoming voice channels in cooperation with proximus. Start: 2015-11-13 19:40* End: […]
Maintenance planned on 16/11 for Charleroi region
Dear customers, Edpnet has planned a maintenance in order to perform a software upgrade on the equipment. This maintenance may affect your services. Please find all details below: Start: 2015-11-16 00:00 AM* End: 2015-11-16 06:00 AM* Duration: Approx. 10 minutes Impacted services: All data services (internet, telephony, …) Affected Areas: Charleroi region: 071 We […]
Maintenance planned on 03/11 for Flemish region
Update 03/11 – The maintenance has been successfully completed Dear customers, To ensure that your data solution continues to function flawlessly, Proximus will shortly be carrying out works on its network. This work may have an impact on your data communications. This maintenance may affect your services. Please find all details below: Start: 2015-11-03 05:50 […]
Maintenance planned on 04/11 for Flemish region
Update 04/11 – The maintenance has been successfully completed Dear customers, Edpnet has planned a maintenance in order to perform a software upgrade on the equipment. This maintenance may affect your services. Please find all details below: Start: 2015-11-04 05:50 AM* End: 2015-11-04 06:10 AM* Duration: 5 minutes Impacted services: All data services (internet, telephony, …) […]
Maintenance planned on 2/11 for Flemish and Brussels regions – impacted services: All edpnet services
Update 02/11 – The maintenance has been successfully completed. You can find additional information about upcoming maintenance in West and East Flanders in our issue blog. Dear customers, Edpnet has planned a maintenance in order to perform a software upgrade on the equipment. This maintenance may affect your services. Please find all details below: Start: […]
Outage: VoIP telephony / SIP trunking
Dear customers, We’ve experienced an outage with VoIP/SIP services due to a fault of one of our telephony switches. For this moment the outage is solved. All services are up and running. Please find all details below: Start: 2015-10-25 23:45 End: 2015-10-26 10:30 Duration: 11 hours Impacted services: VoIP telephony / SIP trunking Affected Areas: All […]