Outage: Liège, Namur, province of Luxembourg some areas (solved)
Dear customers, We were experiencing an outage with DSL and voice in Liège, Namur, and the province of Luxembourg. The outage is solved by our NOC team. Please find all details below: Start: 2015-11-20 02:00* End: 2015-11-20 07:30* Duration: 05:30 Impacted services: DSL, Voice Affected Areas: 41GRE: 019, 04, 061, 062, 063, 080, 081, 082, 083, […]
Outage: Edpnet numbers are unreachable from outside networks (solved)
Dear customers, We are currently experiencing an outage with our voice services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Updates: The problem is solved by resetting all incoming voice channels in cooperation with proximus. Start: 2015-11-13 19:40* End: […]
Outage: VoIP telephony / SIP trunking
Dear customers, We’ve experienced an outage with VoIP/SIP services due to a fault of one of our telephony switches. For this moment the outage is solved. All services are up and running. Please find all details below: Start: 2015-10-25 23:45 End: 2015-10-26 10:30 Duration: 11 hours Impacted services: VoIP telephony / SIP trunking Affected Areas: All […]
Outage: Inbound calls for all SIP Trunk customers
Dear customers, We’ve experienced an issue with inbound SIP Trunk calls. There was an error in the closing record which has been fixed successfully. Please find all details below: Start: 2015-10-16 11:50 AM* End: 2015-10-16 12:40 AM* Duration: 50 min Impacted services: Inbound calls for all SIP Trunk customers Affected Areas: All calls to destinations starting with […]
Unreachable websites due to routing problem
Dear customers, Due to a routing problem with one of our peering partners past night, you could have noticed problems when trying to reach some websites. Traffic has been rerouted this morning and the problem should be solved. We apologize for the inconveniences. Best regards The edpnet team
Outage: DSL Unavailable for Antwerp, Limburg, Flemish Brabant
Dear customers, We experienced an outage with DSL interconnect for Antwerp, Limburg, Flemish Brabant, area codes 03, 011, 012, 013, 014, 015, 016, 089. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find the info below. Updates: 9/10/15 12:36 Outage start time has […]
Outage: DSL Unavailable for 03 zone
Dear customers, We are currently experiencing an outage with DSL interconnect for zone 03. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find the info below. Start: 2015-08-28 03:11* End: 2015-08-28 04:54* Duration: TBC Impacted services: DSL node 03 Affected Areas: All 03 […]
Problemen Mailservers
Beste klanten, Er werd een storing gemeld met onze mailservers. Na onderzoek bleek dit een probleem te zijn met de verbinding naar de opslagruimte. Alle services werken nu terug normaal. Met vriendelijke groeten, Het edpnet Team
24 November – EFM + Fiber outage information
Dear customers, We had an outage on all the EFM and Fiber connections this morning. The cause was a defective connector card on the Proximus Backbone. The card was replaced at 7.25AM. Description: Start: 2014-11-24 02:15 AM*End: 2014-11-24 07:25 AM*Duration: 05h 10mImpacted services: All services for our Fiber and EFM customers. These customers have been informed […]
25 September 2014 – Routing issues
Dear customers, Due to a fiber cut some websites became unreachable, we are working on a solution. Update: The fiber is restored, the problems should be gone Description: Routing issues due to fiber cut Start: 25/09/2014 16:05End: 25/9/2014 19:11Impacted services: some websites are unreachable We appologize for the inconvenience The edpnet team