Outage: Inbound calls for all SIP Trunk customers
Dear customers, We’ve experienced an issue with inbound SIP Trunk calls. There was an error in the closing record which has been fixed successfully. Please find all details below: Start: 2015-10-16 11:50 AM* End: 2015-10-16 12:40 AM* Duration: 50 min Impacted services: Inbound calls for all SIP Trunk customers Affected Areas: All calls to destinations starting with […]
Unreachable websites due to routing problem
Dear customers, Due to a routing problem with one of our peering partners past night, you could have noticed problems when trying to reach some websites. Traffic has been rerouted this morning and the problem should be solved. We apologize for the inconveniences. Best regards The edpnet team
Outage: DSL Unavailable for Antwerp, Limburg, Flemish Brabant
Dear customers, We experienced an outage with DSL interconnect for Antwerp, Limburg, Flemish Brabant, area codes 03, 011, 012, 013, 014, 015, 016, 089. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find the info below. Updates: 9/10/15 12:36 Outage start time has […]
Outage: DSL Unavailable for 03 zone
Dear customers, We are currently experiencing an outage with DSL interconnect for zone 03. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find the info below. Start: 2015-08-28 03:11* End: 2015-08-28 04:54* Duration: TBC Impacted services: DSL node 03 Affected Areas: All 03 […]
Problemen Mailservers
Beste klanten, Er werd een storing gemeld met onze mailservers. Na onderzoek bleek dit een probleem te zijn met de verbinding naar de opslagruimte. Alle services werken nu terug normaal. Met vriendelijke groeten, Het edpnet Team
24 November – EFM + Fiber outage information
Dear customers, We had an outage on all the EFM and Fiber connections this morning. The cause was a defective connector card on the Proximus Backbone. The card was replaced at 7.25AM. Description: Start: 2014-11-24 02:15 AM*End: 2014-11-24 07:25 AM*Duration: 05h 10mImpacted services: All services for our Fiber and EFM customers. These customers have been informed […]
25 September 2014 – Routing issues
Dear customers, Due to a fiber cut some websites became unreachable, we are working on a solution. Update: The fiber is restored, the problems should be gone Description: Routing issues due to fiber cut Start: 25/09/2014 16:05End: 25/9/2014 19:11Impacted services: some websites are unreachable We appologize for the inconvenience The edpnet team
11 September 2014 – Unreachable by phone
Dear customers, UPDATE 11/09/2014 – 20h: Our telephony problem is solved. We are currently not reachable by phone, we are working on a solution. There is no impact for our customers internet or telephony connections. Description: Start: 11/09/2014 08:40End: 11/09/2014 20:00Impacted services: There was no impact for our customers’ internet and telephony connections. We apologize […]
25 July 2014 – Issue with Mailgateways
Dear customers, Update 12:00: The issue has been resolved and the backlogs are being handled. Users of our Mailgateways (relay.edpnet.net) are currently unable to send e-mails. We are aware of this issue and trying to resolve this as soon as possible. We are currently blacklisted by an indepent organisation called Backscatterer without notification. Our NOC […]
16 May 2014 – Solved (Interruption DSL Brussels)
We had an outage in the Brussels Area. As a consequence all Internet & Telephony users in the big region of Brussels were disconnected. A short circuit caused a power failure in the whole rack. If you have no Internet after the outage we advise you to restart your modem first. We apologize for the […]