08 September 2014 – Outage Antwerp

Dear customers,

There are issues with the connection between the Belgacom and Edpnet network. Alle customers in the Antwerp area will have issues with their internet connection. We are working ASAP on resolving this issue.

Please try rebooting your modem occasionally whilst our network is switching over onto the backup.

Description:
Start: 2014-09-08 11:20 AM
End: 2014-09-08 11:30 AM
Impacted services: All edpnet services (Internet, telephony, email…)

We appologize for the inconvenience

The edpnet team


30 June 2014 – Outage Liege area

Dear customers,

We currently have an outage in the Liege area. We are trying to resolve this issue as soon as possible.

Update 11:06: Our technician has arrived onsite.
Update 11:43: Power issue in the whole Belgacom colocation. Systems should be back online soon.
Update 11:49: Customers are coming back online.
Update 11:59: All systems are up and stable again.

If you still have no connection to the internet, please restart your modem and router first.

We appologize for the inconvience


16 May 2014 – Solved (Interruption DSL Brussels)

We had an outage in the Brussels Area. As a consequence all Internet & Telephony users in the big region of Brussels were disconnected.

A short circuit caused a power failure in the whole rack.

If you have no Internet after the outage we advise you to restart your modem first.

We apologize for the inconvenience.


29 April 2014 – Interruptions DSL Brussels

Dear customers,
We noticed 2 interruptions for all DSL customers region Brussels.

Down: Tue Apr 29 19:24:03
Up: Tue Apr 29 19:32:03
Down: Tue Apr 29 20:35:47
Up: Tue Apr 29 20:37:48 

We are investigating the cause and apologize for the inconvenience.


13 March 2014 – fiber cut london and rotterdam

A fiber cut in London and a planned maintenace in Rotterdam cause internet connectivity issues. We try to resolve these as soon as possible. Sorry for the inconvenience. 

Update 0:45
The maintenance could take up to 6 hours, and is not under control of edpnet.
Update 1:07
London doesn’t seem to be a fiber cut after all, but an emergency maintenance, but it could also take several hours.  
Update 3:23
Traffic restored. 

23 January – Interruption in Antwerp

We had an outage this morning between 02:05AM and 03:45AM in the Antwerp Area. As a consequence all Internet users in the Region Antwerp and Limburg were temporary disconnected.

The cause of the failure is under investigation in dialogue with our supplier.

All services were restored automatically. If you have no Internet after the outage we advise you to restart your modem first.

We apologize for the inconvenience.


8 January 2014 – Mail Exchange Issue

Maintenance to improve stability.

Update 13 – 21/01 17:03
We schedule a maintenance, tomorrow morning at 05:00, to improve the performance and stability of our mail servers. During the maintenance all mail service will be temporary unavailable. No mail will be lost.

Maintenance will start on 22/01 around 05:00 and will take about 30 minutes.

Update 12 – 20/01 10:30
After the works of this weekend it seems that we have found the origin of the slow responsiveness of the mail servers. By replacing the defect disk controller in our main storage server the speed of our mail servers increased drastically. Monday morning we had our first real stress test by you as customer (Monday morning is the most busy time frame in the week for our mail servers) and the response time of our mail service stayed normal. We keep on monitoring our mail system but we presume this issue finally is solved.

Update 11 – 18/01 10:29
Yesterday evening we found another problem with the storage systems, we completely replaced one of the storage systems, this device is now replicating  data, and should be finished today. We also needed to replace a defective disk controller in another storage system, this night this controller started working as it should again. Due to the fact that the load is lower in the weekend and at night, everything should anyway work optimal. We need to wait until Monday to see if the problem rises again.  We are very sorry for the lack of communication yesterday, we were working very hard, but had no updates.

Update 10 – 17/01 10:57

The overnight monitoring didn’t give the expected result. Therefore our technical team will perform another maintenance at 11h. We keep you up to date as soon as we have more feedback. For your information: meanwhile webmail is back online. Please clear your browser cache if you still arrive on the issues page when connecting to webmail.

Update 9 – 16/01 16:40
Together with our software supplier we are currently implementing a new possible solution. During the next hours and night we will monitor this new implementation to see if it gives the necessary speed gain. We keep you up to date as soon as we have more feedback.

Update 8 – 16/01 10:52
Meanwhile our technical team contacted our hardware supplier in order to find the possible cause and solution.  We keep you up to date as soon as we have more feedback.

Update 7 – 15/01 20:15
Our technical team had to bring webmail off line in order to continue to search for a solution for our e-mail delays. We keep you up to date as soon as we have more feedback.

Update 6 – 15/01 17:04
Our technical team is working non-stop to solve the mail issue. There are several problems causing e-mail to slow down. Our technicians are excluding several possible issues one by one. Every time we get one step closer to a solution. As soon as we have more feedback we will keep you informed.

Update 5 – 15/01 11:03
The scheduled maintenance of this night did not completely resolve the issues, therefore we need to schedule another maintenance as soon as possible. Our mail systems will go completely offline at 12:00 for 20 to 25 minutes.

Update 4 – 14/01 14:39
The data has been rebuilt but our systems are still causing time-outs. Our network team will perform a maintenance tonight (Starting at 01:00) to resolve the issues. During this maintenance you will not be able to receive any e-mails. We expect to resume full service by tomorrow morning.

We can confirm that no data is or will be lost.

Update 3 – 13/01 13:13
We expect that the delay for receiving email messages will be solved within 48 Hrs. The delay is caused also due to the high load during working hours. Edpnet is doing everything to speed up ongoing processes 

Update 2 – 09/01 10:30
Our data storage system experienced a big failure. No data is lost and everything kept on running. The system is currently rebuilding a lot of data and responds slow. You can experience time-out when retrieving your e-mail. Please try again after a few minutes if you have a time-out. Completely resolving this issue will take some days.

Update 1 – 14:43
The issues were temporary resolved but have returned, our network team is still looking in these issues. We thank you for your patience.

Due to a failure on our e-mail system we have to perform an unforeseen maintenance right now. You won’t lose any mails. Please be patient if your e-mail isn’t working at the moment.

Thank you for your understanding.
 
Edpnet apologizes for any inconveniences.


20 January 2014

There is an outage on our network for the region of Antwerp & Limburg. All services of edpnet are down. We are currently investigating the origin of the problem. We will give you more feedback soon.

Update 12:25
Due to a power outage in our co-location for region of Antwerp, connections for Antwerp, Limburg and parts of Flemish Brabant en East-Flanders were disrupted. These connections came back online when the power was restored.

Our apologies for the inconvenience.


10 January 2014

We had an outage this morning between 2AM and 3AM in the Antwerp Area.
As a consequence all user in this region were temporary disconnected.

The cause of this issue was a power failure at the remote co-location of Belgacom. Both of our redundant feeds were impacted.
The cause of the failure is under investigation in dialogue with our supplier.

All services were restored automatically.
If you have no internet after the outage we advise you to restart your modem first.

We apologize for the inconvenience.


18 November 2013

There was a short outage on our network for the regions East- and West-Flanders, this afternoon at 13h35 until 13h50. Since last night the old line (or our former supplier) has an outage due to a broken network card. No problem for our customers, as our fiber backup took over and all internet traffic was redirected.

This afternoon the old supplier replaced the broken card. Our new Cisco backup equipment detected this hardware replacement and made a wrong reaction on the backup/reroute. Our NOC team is investigating with Cisco engineers why the new equipment made this ‘wrong’ detection.

Meanwhile to avoid this, our NOC team deactivated manually the old line/former supplier. In this case further interventions/changes on the former suppliers network can not intervene our backup/reroute.

Our apologies for the inconvenience.