24 November – EFM + Fiber outage information

Dear customers,

We had an outage on all the EFM and Fiber connections this morning. The cause was a defective connector card on the Proximus Backbone. The card was replaced at 7.25AM.

Start: 2014-11-24 02:15 AM*
End: 2014-11-24 07:25 AM*
Duration: 05h 10m
Impacted services:  All services for our Fiber and EFM customers.

These customers have been informed by email.

Update: There was also an unannounced maintenance in Brussels last night. We had 2 interruptions between 2AM and 6AM

Start: 2014-11-24 02:00 AM*
End: 2014-11-24 06:00 AM*
Impacted services:  All customers in the Brussels area.

We apologize for the inconvenience

The edpnet team

*All times are listed in CET, Central European Time