Dear customers,
Due to a routing problem with one of our peering partners past night, you could have noticed problems when trying to reach some websites. Traffic has been rerouted this morning and the problem should be solved.
We apologize for the inconveniences.
Best regards
The edpnet team
Update 22/10 – The maintenance has been successfully completed. There was a small service interruption between 3:00 and 3:05 AM, everything is running stable since then.
Dear customers,
Edpnet has planned a maintenance in order to perform an upgrade on our equipment.
This maintenance may affect your services.
Please find all details below:
| Start: | 2015-10-22 02:00 AM* |
|---|---|
| End: | 2015-10-22 06:00 AM* |
| Duration: | 10 minutes |
| Impacted services: | All data services (internet, telephony, …) |
| Affected Areas: | West and East Flanders: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059 and 09 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Update 25/09 – The maintenance has been cancelled.
Dear customers,
Proximus has planned a maintenance in order to perform a software update.
This maintenance may affect your services.
Please find the details below:
| Start: | 2015-28-09 00:00 AM* |
|---|---|
| End: | 2015-28-09 06:00 AM* |
| Duration: | 10 minutes |
| Impacted services: | All DSL services (internet, telephony, …) |
| Affected Areas: | Brussels: 02 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
Proximus has planned a maintenance in order to perform a software update.
This maintenance may affect your services.
Please find the details below:
| Start: | 2015-09-21 00:00 AM* |
|---|---|
| End: | 2015-09-21 06:00 AM* |
| Duration: | 10 minutes |
| Impacted services: | All data services (internet, telephony, …) |
| Affected Areas: | Charleroi: 010, 060, 064, 065, 067, 068, 069, 071 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We are currently experiencing an outage with inbound SIP Trunk calls. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
Updates:
16:57 – The issue has been found. Our NOC team is resolving it.
16:59 – ETR is 20 minutes.
17:23 – Most customers are reachable again, the problem should be fully solved at 17:45
| Start: | 2015-09-08 16:37:00* |
|---|---|
| End: | 2015-09-08 17:45:00* |
| Duration: | 1h 8m |
| Impacted services: | Inbound calls for all SIP Trunk customers |
| Affected Areas: | N/A |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
Proximus has planned a maintenance in order to perform a software update.
This maintenance may affect your services.
Please find the details below:
| Start: | 2015-09-14 00:00 AM* |
|---|---|
| End: | 2015-09-14 06:00 AM* |
| Duration: | 10 minutes |
| Impacted services: | All data services (internet, telephony, …) |
| Affected Areas: | Liège: 019, 041, 061, 063, 080, 081, 082, 083, 084, 085, 086, 087 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We are currently experiencing an outage with DSL interconnect for zone 03. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find the info below.
| Start: | 2015-08-28 03:11* |
|---|---|
| End: | 2015-08-28 04:54* |
| Duration: | TBC |
| Impacted services: | DSL node 03 |
| Affected Areas: | All 03 DSL customers |
Update 4:36: a power outage in Antwerp is causing the issue, problem is being handled by supplier
Update 4:54: the power has been restored, connections should be online, if not try to reboot modem
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
Edpnet has planned a maintenance in order to update a router for the area of Charleroi.
This maintenance may affect your services.
Please find the info below.
| Start: | 2015-09-08 06:00 AM* |
|---|---|
| End: | 2015-09-08 07:00 AM* |
| Duration: | 10 minutes |
| Impacted services: | All data services (internet, telephony, …) |
| Affected Areas: | Area code: 010, 060, 064, 065, 067, 068, 069, 071, |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We have experienced an outage with our DNS servers. This has been resolved. If you still have issues with reaching certain websites, please reboot your computer and modem.
Please find the info below.
| Start: | 2015-08-05 01:30 AM* |
|---|---|
| End: | 2015-08-05 07:15 AM* |
| Duration: | 5:45 |
| Impacted services: | DNS servers |
| Affected Areas: | … |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We are currently experiencing an outage with a server used for our Cloud PBX servers. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find the info below.
| Start: | 2015-07-29 10:30 AM* |
|---|---|
| End: | 2015-07-29 11:00 AM* |
| Duration: | 30 minutes |
| Impacted services: | Several Cloud PBX customers |
| Affected Areas: | … |
Update 11:04 – The issue has been resolved, PBX systems are coming back online. RFO: Misbehaving failover mechanism.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time