Belgium / Info / Maintenance / Planned / Scheduled /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start*: |
2020-05-18 01:00 |
| End*: |
2020-05-18 06:00 |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
All internet services |
| Affected Areas**: |
Merchtem, Wemmel, Grimbergen & Asse |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Netherlands / Phishing /
Dear customers,
We would like to inform you about a new wave of phishing mails pretending to come from @edpnet.be domain, aimed at both customers and non-customers.
The message may contain different subjects and asks you to give personal information, pay money or follow a link.
Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Belgium / Info / Netherlands / Phishing /
Dear customers,
We would like to inform you about a new phishing wave – customers receive emails pretending to come from our services and inviting to update their personal information.
This is a blackmail spam and is not coming from edpnet!
Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Belgium / Info / Maintenance / Planned / Scheduled / Telephony /
Dear customers,
Edpnet has planned a maintenance in the night of 9 to 10 April in order to apply a software update on our voice switches.
This maintenance may cause issues on incoming and outgoing calls.
Please find all details below:
| Start*: |
2020-04-10 00:00 |
| End*: |
2020-04-10 00:15 |
| Duration: |
15 minutes |
| Impacted services: |
Telephony |
| Affected Areas**: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Netherlands / Phishing /
Dear customers,
We would like to inform you about a new phishing wave – customers see a pop-up with edpnet logo shown up while surfing the web. The message claims that edpnet is running a promotion on the occasion of its anniversary (or a satisfaction survey, contest, etc.) and is offering some gifts to the customers.
This is a fake phishing pop-up and is not coming from edpnet.
Please do not click on any link and do not reply to that message!
For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/how-do-i-block-phishing-pop-ups.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Belgium / Info / Maintenance / Scheduled / Telephony /
Dear customers,
Edpnet has planned a maintenance in the night of 7 to 8 April in order to apply a software update on our voice switches.
This maintenance may cause issues on incoming and outgoing calls.
Please find all details below:
| Start*: |
2020-04-08 00:00 |
| End*: |
2020-04-08 00:15 |
| Duration: |
15 minutes |
| Impacted services: |
Telephony |
| Affected Areas**: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
