Info: Phishing mails “Gefeliciteerd, de automatische update is voltooid”
Dear customers, We would like to inform you about a new phishing wave that is aimed at edpnet customers. The email with the subject “Gefeliciteerd, de automatische update is voltooid” pretends to come from edpnet and contains a phishing link. Please do not reply to those emails and do not click on the link. For […]
Outage: problem with mail services/ webmail : SOLVED
Dear customers, We have experienced an outage with our mail services and webmail application due to a software issue on our MySQL server. Our Network Operations team has investigated and resolved the outage. Please find all details below: Start*: 05-10-2022 08:33 End*: 05-10-2022 09:40 Duration: 1 hour 7 minutes Impacted services: Mail services / Webmail […]
Outage : Mail delivery delayed : SOLVED
UPD 30/09/2022 08h53: The mail problem is resolved. Mail traffic is completely back to normal since 29/09/2022 18h00. UPD 16h10: our supplier has identified the issue and has implemented a patch for mail gateways. The mail traffic is being restored but there are still delays of 2-3 hours. UPD 12h12: the mail issue is a […]
Info: Phishing mails “je mailbox is opgeschort”
Dear customers, We would like to inform you about a new phishing wave that is aimed at edpnet customers. The email with the subject “je mailbox is opgeschort” pretends to come from edpnet administrator and contains a phishing link. Please do not reply to those emails and do not click on the link. For more […]
Outage notification: problems with internet services : SOLVED
UPD: 10h45 : The outage has been resolved since 09h50. Dear customers, We are currently experiencing an outage with internet services. Customers may notice different issues : unstable connection, some websites unreachable , problems with telephony and mail services. Our Network Operations team is investigating the outage. Further details will be released as soon as […]
Maintenance planned on 06/09/2022 – region: Antwerp, Limburg, Flemish Brabant – impacted services: All internet services
Dear customers, We have planned a maintenance on one of our core routers in order to improve the performance and the quality of our services. These works may cause several disconnections during scheduled maintenance window. Please find all details below: Start*: 06-09-2022 02:00 End*: 06-09-2022 05:00 Duration: expected impact: several disconnections during the maintenance window […]
Info: Phishing mails “Nouveau message:”
Dear customers, We would like to inform you about a new phishing wave that is aimed at edpnet customers. The email with the subject “Nouveau message:” pretends to come from edpnet service desk and contains a phishing link. Please do not reply to those emails and do not click on the link. For more information, […]
Outage notification: possible issues with internet and voice services in West and East Flanders : SOLVED
UPD 14h25 : the fiber supplier has confirmed the end of the works. Traffic is running its normal path and no further interruptions are expected. UPD 12h45 : the link has recovered and has been stable since 11:07. We are awaiting an official confirmation from the fiber supplier. Dear customers, We are currently experiencing a […]
Info: Phishing mails “Bevestig/update uw Edpnet webmail”
Dear customers, We would like to inform you about a new phishing wave that is aimed at edpnet customers. The email with the subject “Bevestig/update uw Edpnet webmail” was sent yesterday at around 15h00 and contains a phishing link. Please do not reply to those emails and do not click on the link. For more […]
Info: Phishing mails “Edpnet: Undelivered messages received on Tuesday, August 23, 2022”
Dear customers, We would like to inform you about a new phishing wave that is aimed at edpnet customers. The email with the subject “Edpnet: Undelivered messages received on Tuesday, August 23, 2022” pretends to come from edpnet service desk and contains a phishing link. Please do not reply to those emails and do not […]