Outage: BNIX partial outage

Dear customers,

We are currently experiencing an outage with BNIX. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-04-04 16:30 PM*
End: 2016-04-04 19:45 PM*
Duration: 3 hours approx.
Impacted services: Partial outage, under investigation
Affected Areas: Entire network

Edit 1 17:10: BNIX faced a general outage. We forced traffic to reroute around the location.

Edit 2 19:45: BNIX’ general outage was resolved and our link to them restored. Traffic flows resumes as normal.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time

Field interventions in the Brussels region

UPDATE 25/11/2015:

Dear customer

We would like to inform you that Proximus has decided to restart executing provisioning field interventions for all products in all 19 Brussels communities and Vilvoorde, as from Wednesday 25/11/2015.

Pending orders of previous days remain under close monitoring by the Provisioning teams.

We apologise for the inconvenience the measures of the previous days might have caused and thank you for your understanding.


Dear customer

Due to exceptional security measures advised by the Belgian authorities, we were informed this morning that Proximus has decided that no field interventions will be executed until further notice in the Brussels region. This applies to all 19 Brussels communities and Vilvoorde.

However Proximus repair activities will be executed as usual.

Meanwhile the edpnet installation team will continue with field interventions in the Brussels region.

We will keep you informed when all activities will be resumed.

We apologize for the caused inconveniences.