Dear customers,
We are currently experiencing an outage with internet and fixed voice services in the area of Walloon Brabant and Hainaut. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
30-11-2023 04:44 (full impact since around 07:00) |
| End*: |
30-11-2023 14:40 |
| Duration: |
9 hours and 56 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
A71: Walloon Brabant, Hainaut |
Update 10:13*: Our network engineers are working to isolate the fault. We suspect a software fault, the investigation is currently in progress.
Update 10:47*: The investigation is still ongoing to identify the root cause. Further updates will be shared as soon as possible.
Update 12:09*: Our engineer is currently on site, working to isolate and replace the faulty equipment. We are doing our best to restore the service, however we cannot confirm the exact ETR at this moment.
Update 14:47*: We were able to stabilize the situation by around 12:30 and proceeded with preparations for replacing the faulty equipment. At 14:15, the switch to the new hardware has been successfully completed. All sessions have been restored by approximately 14:40. We will continue to closely monitor the situation to ensure that there are no further impacts.
Update 15:55*: All sessions affected by the incident have been up and running since the last update. We have put extra measures in place to ensure that the situation remains stable.
We acknowledge that this is the third incident in the area of Walloon Brabant and Hainaut in the past three months. Currently, there is no indication that the ongoing outage is related to the incidents occurred earlier in September and October, which were caused by a fiber cut and hardware failure of the optical card, respectively. We understand the frustration that this situation may cause and sincerely apologize for any inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Netherlands / outage /
Dear customers,
We are currently experiencing an outage with our peering via AMS-IX. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
22-11-2023 19:08* |
| End*: |
22-11-2023 23:04* |
| Duration: |
3 hours 56 minutes |
| Impacted services: |
Global internet connectivity |
| Affected Areas**: |
All areas |
More info can be found here:
https://www.ams-ix.net/ams/documentation/total-stats
https://www.ams-ix.net/ams/outage-on-amsterdam-peering-platform
Edit 11:03*: AMS-IX has confirmed the outage started affecting users again since 9:38 today. As before, the outage will only affect you irregularly and will not cause a total loss of connectivity. Some pages may load slow or not at all, some services might be harder to reach. AMS-IX is investigating the issue and we will keep you posted.
Edit 11:28*: AMS-IX reports they have identified and possibly isolated the problem, so recovery is to be expected soon. It is worth mentioning that this issue does not affect our services to our customers directly as we have enough bandwith to provide even with AMS-IX down. But it may affect internet speed and stability as this issue affects a considerable percentage of all traffic handled by our peering provider. We are closely monitoring the situation to make sure it remains stable for us.
Edit 14:56*: AMS-IX is continuing to update and it seems like they have found the problem, and are mitigating the situation as we speak. We see the situation is normalizing, which means your connectivity should be improving. Our additional measures remain in effect until AMS-IX has closed the issue.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Dear customers,
Our supplier will be carrying out works on its network that may affect your services.
Please find all details below:
| Start*: |
04-12-2023 01:00 |
| End*: |
04-12-2023 06:00 |
| Duration: |
20 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
A71: Walloon Brabant, Hainaut |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Dear customers,
Our supplier has performed the maintenance last night that might have affected connections in the following regions:
- Brussels
- Antwerp, Limburg, Flemish Brabant
Please find all details below:
| Start*: |
Brussels: 13-11-2023 01:20
Antwerp, Limburg, Flemish Brabant: 13-11-2023 02:45 |
| End*: |
Brussels: 13-11-2023 01:55
Antwerp, Limburg, Flemish Brabant: 13-11-2023 03:15 |
| Duration: |
20 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
A2: Brussels
A3: Antwerp, Limburg, Flemish Brabant |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site