Maintenance planned on 31/10/2016 – impacted services: Telephony

Dear customers,

Edpnet has planned a maintenance in order to upgrade the software of our voice switches.

No impact is expected, but this maintenance may affect your services.

Please find all details below:

Start: 2016-10-31 05:45*
End: 2016-10-31 05:52*
Duration: 7 minutes
Impacted services: All Telephony services
Affected Areas: BE

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 07/10 – impacted services: All telephony services (closed)

Update 07/10/2016 – 02:48:

Dear customers,

Last night’s maintenance was successfully completed. Redundancy tests were performed by bringing down each voice switch.

One switch failed during these tests and corrective measures were taken. After these measures all tests were conducted again and finished 100% successfully.

Best regards
The edpnet team

 

Initial post:

Dear customers,

Edpnet has planned a maintenance in order to provide full redundancy on our telephony services in the future.

This maintenance may affect your services.

Please find all details below:

Start: 2016-10-07 01:00*
End: 2016-10-07 03:00*
Duration: Approx. 60 – 90 minutes
Impacted services: All telephony services
Affected Areas: All

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 04/10/16 – impacted services: cloud telephony and colocation service

Dear customers,

Edpnet has performed a maintenance last night in order to install new UPS-device in our data-center in Sint-Niklaas. This has been done to avoid power loss in the future.

This maintenance is finished successfully.

Please find all details below:

Start: 2016-10-04 00:00 AM*
End: 2016-10-04 02:00 AM*
Duration: 2 hours
Impacted services: Cloud telephony and colocation service
Affected Areas: all

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 25/08 – impacted services: online backup: Closed

Dear customers,

The sheduled maintenance has been done.

Our Acronis Cloud Backup server would be unavailable for an extended period due to maintenance.

Impact: customers using backups will not be able to save / restore backups during this time.

This maintenance may affect your services.

Please find all details below:

Start: 2016-08-25 10:00*
End: 2016-08-25 16:00*
Duration: 3-4 hours
Impacted services: Online backup
Affected Areas: Online backup

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 24/06/2016 – impacted services: internet/telephony

Dear customers,

Edpnet has planned a maintenance in order to adjust the load balancing of the vlans on the port-channel for 02STR.

This maintenance may affect your services. Customers in affected vlans will experience a reconnect.

Please find all details below:

Start: 2016-06-24 06:00*
End: 2016-06-24 06:15*
Duration: 15 min
Impacted services: All data services (internet, telephony, …) 5 minutes impact whiles sessions reconnect for affected vlans.
Affected Areas: Telephone zone 02, Brussels region

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 18/06/2016 – impacted services: telephony

Dear customers,

Edpnet has planned a maintenance in order to improve our telephony service.

No impact is expected on your services.

Please find all details below:

Start: 2016-06-18 12:00 AM*
End: 2016-06-18 04:00 AM*
Duration: Up to 4 hours
Impacted services: Telephony
Affected Areas: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 04/06/2016 – impacted services: telephony

Dear customers,

Edpnet has planned a maintenance in order to improve our telephony service.

This maintenance may affect your services for a few hours.

Please find all details below:

Start: 2016-06-04 02:00 AM*
End: 2016-06-04 06:00 AM*
Duration: 4 hours
Impacted services: Telephony
Affected Areas: all

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 07/06/2016 – impacted services: all DSL services in Belgium

Dear customers,

Edpnet has planned a maintenance ont its remote servers.

DSL customers will face few interruptions during the maintenance.

Please find all details below:

Start: 2016-06-07 02:00 AM*
End: 2016-06-07 06:00 AM*
Duration: Up to 15 minutes
Impacted services: All data services (internet, telephony, …)
Affected Areas: All DSL customers in Belgium. In case of disconnection, we advise to restart hardware (modem/router)

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 31/05/2016 – impacted services: all DSL services in Netherlands and possibly in Belgium

Dear customers,

Edpnet has planned a maintenance on its remote servers.

We’ll be keeping the downtime to a minimum, but expect several reconnections during the maintenance.

Please find all details below:

Start: 2016-05-31 03:00 AM*
End: 2016-05-31 06:00 AM*
Duration: 15 minutes
Impacted services: All data services (internet, telephony, …)
Affected Areas: Customers connections in Netherlands will be dropped for 15 minutes. Possible loss of connection for users in Belgium. In case of disconnection, we advise to restart hardware (modem/router).

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 26/04 – impacted services: All DSL services

Dear customers,

Edpnet has planned a maintenance in order to restore redundancy to our core DSL server.

This maintenance may affect your services.

Please find all details below:

Start: 2016-04-26 03:00 AM*
End: 2016-04-26 06:00 AM*
Duration: Up to 15 minutes
Impacted services: All data services (internet, telephony, …)
Affected Areas: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time