Maintenance planned on 27/06/2022 – impacted services: All internet services

Dear customers,

We have planned a maintenance on our core routers in order to improve the performance and the quality of our services.

The maintenance will cause multiple short disconnections during the scheduled window.

Please find all details below:

Start*: 27-06-2022 00:00
End*: 27-06-2022 06:00
Duration: expected impact: multiple short disruptions
Impacted services: all internet services
Affected Areas**: the Netherlands: all areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 17/06/2022 – impacted services: All internet services – region: La Louvière

Dear customers,

Proximus has planned a maintenance which may affect your services.

Please find all details below:

Start*: 17-06-2022 00:00
End*: 17-06-2022 06:00
Duration: 6 hours
Impacted services: all internet services
Affected Areas**: La Louvière

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 07/06/2022 – impacted services: All internet services

Dear customers,

We have planned a maintenance on our core routers in order to improve the performance and the quality of our services.

These works may cause a short interruption of your connection during scheduled maintenance window.

Please find all details below:

Start*: 07-06-2022 03:00
End*: 07-06-2022 05:00
Duration: potential impact: possible loss of connection during the maintenance window
Impacted services: all internet services
Affected Areas**: all areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 16/06/2022 – impacted services: All internet services – region: Herentals

Dear customers,

Proximus has planned a maintenance in order to move some underground cables before the road works.

This maintenance may affect your services.

Please find all details below:

Start*: 16-06-2022 00:05
End*: 16-06-2022 06:00
Duration: 5 hours 55 minutes
Impacted services: all internet services
Affected Areas**: Herentals

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 20/05/2022 – impacted services: All internet services – region: La Louvière

Dear customers,

Proximus has planned a maintenance which may affect your services.

Please find all details below:

Start*: 20-05-2022 00:00
End*: 20-05-2022 06:00
Duration: 6 hours
Impacted services: all internet services
Affected Areas**: La Louvière

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 28/04/2022 – impacted services: All internet services – region: Roeselare

Dear customers,

Proximus has planned a maintenance in order to move some underground cables before the road works.

This maintenance may affect your services.

Please find all details below:

Start*: 28-04-2022 01:00
End*: 28-04-2022 06:00
Duration: 5 hours
Impacted services: all internet services
Affected Areas**: Roeselare

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 07/04/2022 – impacted services: All internet services – region: Roeselare

Dear customers,

Proximus has planned a maintenance in order to move some underground cables before the road works.

This maintenance may affect your services.

Please find all details below:

Start*: 07-04-2022 01:00
End*: 07-04-2022 06:00
Duration: 5 hours
Impacted services: all internet services
Affected Areas**: Roeselare

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 25/03/2022 – impacted services: All internet services – region: La Louvière

Dear customers,

Proximus has planned a maintenance which may affect your services.

Please find all details below:

Start*: 25-03-2022 00:00
End*: 25-03-2022 06:00
Duration: potential impact: 2 hours
Impacted services: all internet services
Affected Areas**: La Louvière

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 23/03/2022 – impacted services: Telephony : CLOSED

Dear customers,

We have planned a maintenance on our voice switches.

The telephony service will keep working during the maintenance, but there could be some minor interruptions in calls.

Please find all details below:

Start*: 23-03-2022 06:00
End*: 23-03-2022 07:00
Duration: 1 hour
Impacted services: telephony
Affected Areas**: all areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: Internet and fixed telephony – Walloon Brabant, Hainaut : SOLVED

UPDATE 18/Mar/2022 8h54: there was a new disconnection on 71GIL area (Hainaut and Walloon Brabant) between 6h36 and 7h16. Now the link is back up. If you still experience any issue, please reboot your modem.

UPDATE 12h39: Proximus works are ended for today and will be continued tomorrow. We keep you informed.

UPDATE 10h52: lines in Walloon Brabant and Hainaut are up again. End of the power works expected soon.

UPDATE 10h49 : A new disconnection on 71GIL area. All lines in Walloon Brabant and Hainaut are currently down. Proximus confirmed power works ongoing on their network.

Dear customers,

We have experienced an outage which affected internet services of our customers in Walloon Brabant and Hainaut regions. There were several disconnections of a few minutes. Now all lines are up.

Please find all details below:

Start*: 16-03-2022 07:22
End*: 18-03-2022 07h16
Duration: 12 minutes (between 07:22 and 07:34)

4 minutes (between 07:50 and 07:54)

6 minutes (between 10:46 and 10:52)

40 minutes (18/03 between 06h36 and 07h16)

 

Impacted services: All internet services
Affected Areas**: 71GIL: Walloon Brabant, Hainaut

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site