Maintenance planned on 10/04/2020 – impacted services: Telephony

Dear customers,

Edpnet has planned a maintenance in the night of 9 to 10 April in order to apply a software update on our voice switches.

This maintenance may cause issues on incoming and outgoing calls.

Please find all details below:

Start*: 2020-04-10 00:00
End*: 2020-04-10 00:15
Duration: 15 minutes
Impacted services: Telephony
Affected Areas**: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Info: Phishing pop-up with edpnet logo

Dear customers,

We would like to inform you about a new phishing wave – customers see a pop-up with edpnet logo shown up while surfing the web. The message claims that edpnet is running a promotion on the occasion of its anniversary (or a satisfaction survey, contest, etc.) and is offering some gifts to the customers.

This is a fake phishing pop-up and is not coming from edpnet.

Please do not click on any link and do not reply to that message!

For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/how-do-i-block-phishing-pop-ups.html

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Maintenance planned on 08/04/2020 – impacted services: Telephony

Dear customers,

Edpnet has planned a maintenance in the night of 7 to 8 April in order to apply a software update on our voice switches.

This maintenance may cause issues on incoming and outgoing calls.

Please find all details below:

Start*: 2020-04-08 00:00
End*: 2020-04-08 00:15
Duration: 15 minutes
Impacted services: Telephony
Affected Areas**: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Info: Spam/phishing “Météo | Coronavirus : comment faire son gel hydroalcoolique maison ?”

Dear customers,

We would like to inform you about a global spam/phishing wave that is aimed at both customers and non-customers.

The email contains subject “Météo | Coronavirus : comment faire son gel hydroalcoolique maison ?”  and clickable images / spam links.

Please do not reply to those emails and do not click on any links or images. For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html

 

If you have any questions left, please do not hesitate to contact us.


Maintenance planned on 11/03/2020 – impacted services: Telephony

Dear customers,

Edpnet has planned a maintenance on our telephony switches. The telephony service will keep working during the maintenance, but current calls may be interrupted.

Please find all details below:

Start*: 2020-03-11 00:05
End*: 2020-03-11 02:00
Duration: 1 hour 55 minutes
Impacted services: Telephony (minimal impact expected)
Affected Areas**: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 04/03/2020 – impacted services: all internet services

Dear customers,

Edpnet has planned a maintenance in order to increase the network capacity.

This maintenance will cause an interruption (up to 1 hour) of your internet connection. If you experience a longer downtime, please reboot your modem/router.

Please find all details below:

Start*: 2020-03-04 02:00
End*: 2020-03-04 05:00
Duration: up to 1 hour of downtime
Impacted services: All internet services
Affected Areas**: 03BKC: Antwerp, Limburg, Flemish Brabant
91GEN: West and East Flanders

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 09/03/2020 – impacted services: all internet services – region: Gent

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 2020-03-09 01:00
End*: 2020-03-09 06:00
Duration: potential impact: up to 2h30min
Impacted services: All internet services
Affected Areas**: Gent and regions Merelbeke, Melle, Destelbergen, Laarne

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Info: Fake notification about unauthorized access attempts

Dear customers,

We would like to inform you about a new phishing wave that is aimed at both customers and non-customers.

The message with the subject “Notification” informs that a person from a foreign country has recently tried to access your account and invites you to follow a link if that connection attempt was not coming from you.

Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Info: Fake package notification

Dear customers,

We would like to inform you about a new spam/phishing wave that is aimed at both customers and non-customers.

Email with the subject “Livraison” (“Delivery”) informs that you have a parcel waiting to be picked up and contains an attachment / spam link:

Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Maintenance planned on 18/02/2020 – impacted services: all internet services : CLOSED

Dear customers,

Edpnet has planned a maintenance in order to increase the network capacity.

This maintenance will cause a short interruption (up to 30 minutes) of your internet connection. If you experience a longer downtime, please reboot your modem/router.

Please find all details below:

Start*: 2020-02-18 05:00
End*: 2020-02-18 06:00
Duration: expected impact: up to 30 minutes of service interruption
Impacted services: All internet services
Affected Areas**: 71GIL: Walloon Brabant, Hainaut
41GRE: Liège, Namur, province of Luxembourg

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site