Maintenance planned on 20/04/2021 – impacted services: All internet services – region: Antwerp, Limburg, Flemish Brabant

Dear customers,

Following the recent outage in A3 area, edpnet has planned a maintenance in order to adapt and test the load balancing on our network.

This maintenance will cause a short interruption (up to 30 minutes) of your internet connection. If you experience a longer downtime, please reboot your modem/router.

Please find all details below:

Start*: 20-04-2021 04:00
End*: 20-04-2021 06:00
Duration: expected impact: session reconnection and up to 30 minutes downtime
Impacted services: all internet services
Affected Areas**: 03BKC: Antwerp, Limburg, Flemish Brabant

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 14/04/2021 – impacted services: All internet services – region: Molenbeek-Saint-Jean : CLOSED

Dear customers,

SIBELGA has planned a power intervention on street which may affect your services.

This maintenance may affect your services.

Please find all details below:

Start*: 14-04-2021 08:00
End*: 14-04-2021 14:00
Duration: 6 hours
Impacted services: All internet services
Affected Areas**: Molenbeek-Saint-Jean

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 21/04/2021 – impacted services: All internet services

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 21-04-2021 01:00
End*: 21-04-2021 06:00
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas**: Oudsbergen, Peer;
Poperinge;
Frasnes-lez-Anvaing, Celles;
Durbuy, Hamoir

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 14/04/2021 – impacted services: All internet services : CLOSED

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 14-04-2021 01:00
End*: 14-04-2021 06:00
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas**: Geel & Kasterlee,
Galmaarden & Bever,
Durbuy & Ferrières,
Cerfontaine,
Hastière & Onhaye.

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 12/04/2021 – impacted services: All internet services : CLOSED

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 12-04-2021 01:00
End*: 12-04-2021 06:00
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas**: Lille,
Poperinge,
Beloeil,
Waimes

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 07/04/2021 – impacted services: All internet services : CLOSED

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 07-04-2021 01:00
End*: 07-04-2021 06:00
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas**: Temse & Waasmunster;
Quévy;
Gouvy;
Momignies

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 31/03/2021 – impacted services: All internet services – region: Voeren

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 31-03-2021 01:00
End*: 31-03-2021 06:00
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas**: Voeren

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 26/03/2021 – impacted services: All internet services

Dear customers,

Proximus has planned a maintenance in order to perform a software update on its equipment.

This maintenance may affect your services.

Please find all details below:

Start*: 26-03-2021 01:00
End*: 26-03-2021 06:00
Duration: potential impact: 20 minutes
Impacted services: all internet services
Affected Areas**: Antwerp region & Sint-Niklaas;
Assenede & Sint-Laureins;
Aalst, Denderleeuw, Liedekerke, Ternat, Affligem & Roosdaal;
Roeselare, Staden & Hooglede;
Brussels region;
Geraardsbergen, Brakel & Lierde;
Walloon Brabant;
Liège, Ans, Waremme & Berloz;
Mons region;
Marche-en-Famenne, Rochefort & Nassogne

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 29/03/2021 – impacted services: All internet services

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 29-03-2021 01:00
End*: 29-03-2021 06:00
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas**: Geel, Westerlo, Laakdal, Herselt;
Zwevegem;
Stavelot, Trois-Ponts;
Beaumont, Sivry-Rance

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: edpnet office numbers unreachable : SOLVED

Dear customers,

We have experienced an outage with our reachability by phone.  We were unable to receive or make any calls with our office numbers. Our Network Operations team has investigated and resolved the outage.

Please find all details below:

Start*: 22-03-2021 08:08
End*: 22-03-2021 09:40
Duration: 1 hour 32 minutes
Impacted services: edpnet support reachability
Affected Areas**: edpnet office

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site